DLG Auto Services - Bristol Reviews 

383
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TrustScore 4.5 out of 5

4.6

Aldermoor Way, Longwell Green, BS30 7DA Longwell Green, GB

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Rated 3 out of 5 stars

One mistake let it all down The bodywork repair finish was great Pick up and drop off was great Speed of repair as great But they failed to properly put the interior door panel or the window sea... See more

Company replied

Rated 5 out of 5 stars

Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... See more

Rated 5 out of 5 stars

Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... See more

Company replied

Rated 5 out of 5 stars

-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car. -My car was picked up from my house and returned saving me hustle of en... See more

Company replied


Company details

  1. Vehicle repair shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, United Kingdom

  • 03453030443

4.6

Excellent

TrustScore 4.5 out of 5

383 reviews

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4.6

All reviews

(383)

348 reviews in the last 12 months

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Rated 5 out of 5 stars

Door to door service

Made the arrangements and it seemed like it was within hours they picked up my vehicle. My car returned fully repaired in less than a week complete with a 5year warranty on the work conducted. Workmanship was excellent. Can't believe the level of service throughout. Would use them again without a doubt but also hope not to have the need to.

16 May 2024
Rated 5 out of 5 stars

Great people

Great people, on the phone and in person. Superb work. Given my weeks were interrupted, the treatment my car and I received was exemplary. I had a replacement vehicle. My car was returned looking "good as new". Full marks all round

5 June 2024
Rated 1 out of 5 stars

Everything

Everything ! Car rejected due substandard repair , no communication , car then returned with trim detached , pretty obvious as it was in the pass footwell , overall poor

29 May 2024
DLG Auto Services - Bristol logo

Reply from DLG Auto Services - Bristol

We would really like to look into this for you and would encourage you to get in touch with us directly so we can have an opportunity to address your concerns

Rated 5 out of 5 stars

DLG Auto Services provided an excellent service.

DLG Auto Services provided an excellent service from the point they rang me on behalf of the insurance company. They picked the car up from my property and loaded onto a transporter. I was kept fully informed of progress whilst they had my car for repair. When my car was returned there were two or three dull spots that required further polishing…. They sent a technician to my property to resolve. An excellent service all round. I would recommend to DLG to anyone.

21 May 2024
Rated 5 out of 5 stars

Great Service

Efficiency and expertise, smooth process end to end and exceeded expectations even against their own tracker which is a great way to keep tabs on your repair!

24 April 2024
Rated 5 out of 5 stars

Vehicle was collected on low bed on…

Vehicle was collected on low bed on Thursday, 02/05/2024 for some vandalism to car. Staff kept me informed of the progress and also the online app. Car was returned on 07/05/2024. Satisfied with results. Was also given some excess paint for future touch-up jobs. Would definitely recommend.

7 May 2024
Unprompted review
Rated 4 out of 5 stars

A quality experiencd

I was given kindness, respect and courtesy. My car looks well repaired so trust they were done to an expected high standard.
I replied to a message but got no response, hence 4 stars

28 March 2024
Rated 5 out of 5 stars

Car rental

We were loaned a car by our insurers whilst ours was being repaired and the provider was DLG Auto Services. Their service was first class, delivering the car on time and collecting it exactly as planned. Pleasant people and a great service.

16 April 2024
Rated 5 out of 5 stars

Highly Recommend

DLG Longwell, Bristol provided an excellent all round service. Friendly, helpful staff, door to door collection and drop off service, regular updates on how the work on my vehicle was progressing, a written report of what work had been carried out with a guarantee on the work. I was very pleased with the work completed which was to an excellent standard. Thank You DLG.

26 March 2024

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