DLG Auto Services - HeywoodReviews 

343
TrustScore 4.5 out of 5

4.7

Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT Heywood, England, GB


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Rated 5 out of 5 stars

ALG Heywood were very professional throughout the repair for my car, came and picked it up, througher check, the repairs were carried out. Communication spot on, vehicle brought back, all repairs done... See more

Rated 5 out of 5 stars

DLG were assigned to me through a third party insurer following damage to my car. Excellent communication throughout; my car was collected from the home address and returned within 2 weeks with no sig... See more

Company replied

Rated 5 out of 5 stars

From start to finish DLG Auto Services were very professional in their service. I had regular contact from them by phone call, text & email to carry out repair to my car on an accident. My car was p... See more

Rated 3 out of 5 stars

My car was hit by another driver 10 days before Mot due. These guys collected my car and I explained about the time sensitive MOT. Tim said would put a rush on it and my estimated repair changed from... See more

Company replied


Company details

  1. #28 of 37 best companies in Vehicle repair shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT, Heywood, England, United Kingdom

  • 0345 3031671

4.7

Excellent

TrustScore 4.5 out of 5

343 reviews

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4.7

All reviews

(343)

647 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service

Brilliant service, communication and updates. Staff friendly, and job was done well.

19 May 2026
DLG Auto Services - Heywood logo

Reply from DLG Auto Services - Heywood

We are so pleased you had a great experience with our team. Thank you!

Rated 5 out of 5 stars

Brilliant service and Communication

Brilliant service and Communication. Fetched car and delivered courtesy car . All done in a week . Repairs fantastic . Would highly recommend !

29 May 2026
Unprompted review
DLG Auto Services - Heywood logo

Reply from DLG Auto Services - Heywood

We're so happy to hear you had a brilliant experience with our service and communication! Thank you for your kind words.

Rated 5 out of 5 stars

I had my car repaired

I had my car repaired, and it’s the best garage I’ve ever dealt with, the staff are brilliant and they did a fantastic job !

20 May 2026
Unprompted review
DLG Auto Services - Heywood logo

Reply from DLG Auto Services - Heywood

We are so happy to hear you had a fantastic experience with us! Thank you for your kind words.

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish from dropping the car off in the morning to picking up same day in the afternoon, excellent communication throughout the repair process, even valeted my car inside and out, highly recommended

16 April 2026
Unprompted review
DLG Auto Services - Heywood logo

Reply from DLG Auto Services - Heywood

We're happy you had such a positive experience with our service! It's great to hear that you were pleased with the communication and the valet service. Thank you for the recommendation!

Rated 5 out of 5 stars

I had my car repaired at the heywood …

I had my car repaired at the heywood branch.The appointment was easy to schedule ,pick up and drop off.
The staff were friendly, polite and professional.
They kept me informed with every step
The repair was do on time and to a very high standard.
My car look brand again after someone scrapped and chipped it. Really happy.
I would definitely recommend them and will return for future services.

21 March 2026
Unprompted review
DLG Auto Services - Heywood logo

Reply from DLG Auto Services - Heywood

We're happy to hear that scheduling, pick-up, and drop-off were easy. It's great to know our staff's friendliness and professionalism impressed you, and that you were well-informed throughout the repair process. We appreciate your recommendation and look forward to serving you again.

Rated 5 out of 5 stars

Best place to go job was complete thank…

Best place to go job was complete thank you for all your help

10 March 2026
Unprompted review
DLG Auto Services - Heywood logo

Reply from DLG Auto Services - Heywood

We are happy to hear that the job was complete and that we could help. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish! Communication, curtesy car the the amazing job Theve done with my car 👍🙌

19 February 2026
Unprompted review
DLG Auto Services - Heywood logo

Reply from DLG Auto Services - Heywood

We're happy to hear that you had such a positive experience with our communication, courtesy car, and the work completed on your vehicle. Thank you!

Rated 5 out of 5 stars

Fantastic service

Professional and friendly, communication was great as well. The workmanship was outstanding. Can't thank them enough for the repair work.

29 January 2026
DLG Auto Services - Heywood logo

Reply from DLG Auto Services - Heywood

We're happy to hear that you had a positive experience with our team! We appreciate your kind words regarding our communication, professionalism, and the quality of our work. Thank you!

Rated 5 out of 5 stars

Recently had body repair on my Nissan…

Recently had body repair on my Nissan Qashqai at GLD Auto Services in Heywood and I must say the service I received was excellent. They provided me with a courtesy car and the body repair they did was perfect. I can't praise them enough and I would recommend them to anybody who needed bodywork done.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Five star all day fantastic work

Just received my car back all repaired and looking great and super clean the whole experience was great . I was always informed on the progress of the repair nothing to complain about thank guys

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Fixed with amazing service after my accident

My car was recently fixed here after I had an accident. The garage were amazing, got a great courtesy car. Then after a couple of months my air con was blowing warm. This was an area damaged in the initial accident, so I rang them up as repairs have a 5 year warranty on them.

They arranged to pick my car up, and they had it for a few days. It was delivered back fixed and all valeted and washed. Excellent service and an excellent garage. Would highly recommend to anyone. Thank you very much Laura Taylor 😊

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Recently had a car recovered and…

Recently had a car recovered and repaired by DLG and all i can say they did a fantastic job car was recoverd quickly all repairs was carried out to a very high standed great to deal with on the phone all staff very freindly can not recommend enough

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely everything the engineers…

Absolutely everything the engineers don't have a clue what they are doing and are trying to repair a vehicle which should have been written off mind you it taken them 5 months and the repairs are still not complete its Absolutely comical

19 August 2025
DLG Auto Services - Heywood logo

Reply from DLG Auto Services - Heywood

Sorry to hear you were unhappy with the service you received. We will repair any damage resulting from the accident but this excludes any pre-existing damage. We appreciate you bringing this to our attention and will use your feedback to improve our processes

Rated 5 out of 5 stars

From receiving your first phone calls I had confidence my car was in safe hands.…

From receiving your first phone calls I felt that I was dealing with people who knew what was needed giving me confidence and all the on going information made me feel that my car was in safe hands. On receipt of the finished repairs the car was delivered to my home and I was very pleased with the work done and appreciated the very full valet. My congratulations on the excellent job, it looked as good as a new car.

12 August 2025
Rated 3 out of 5 stars

They did good job but I ask for one…

They did good job but I ask for one more think such as paint one more erea on my car but they didn't do it

5 August 2025
DLG Auto Services - Heywood logo

Reply from DLG Auto Services - Heywood

Hello, we are sorry to hear you were unhappy with the service you received. We will repair any damage resulting from the accident but this excludes any pre-existing damage. We appreciate you bringing this to our attention and will use your feedback to improve our processes.

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