DLG Auto Services - Manchester Reviews 528

TrustScore 5 out of 5

4.8

Kansas Avenue 1, M50 2GL Salford, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My car suffered some damage after a minor accident, it was collected by DLG Auto Services and then delivered after just two days in the workshop looking brand new and clean inside as well as out. Fan... See more

Rated 5 out of 5 stars

These guys go above and beyond... Got my car back looking brand new and before the original completion date! Valetted inside and out aswell! Nothing too much trouble, fantastic communication from da... See more

Rated 3 out of 5 stars

Directline insurance owned repair garage. They did "OK" but nothing special. The car needed to go back for rework because it was not done at all well the first time. When it came back the secon... See more

Company replied

Rated 4 out of 5 stars

I was contacted promptly after our accident with clear instructions how to send pictures and info via my mobile phone. The car was picked up as promised and returned within the time frame given. Al... See more


Company details

  1. #30 of 39 best companies in Vehicle repair shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Kansas Avenue 1, M50 2GL, Salford, England, United Kingdom

  • 0345 3031678

4.8

Excellent

TrustScore 5 out of 5

528 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

My car suffered some damage after a minor accident, it was collected by DLG Auto Services and then delivered after just two days in the workshop looking brand new and clean inside as well as out.
Fantastic service, thank you DLG!

14 April 2026
Rated 5 out of 5 stars

Bodywork Repairs

The service provided by DLG Auto Services - Manchester was first class and after thinking I was going to be without my car for over a week, it was returned after 2 days! The car looked great, inside and out.
Great service.

26 March 2026
Unprompted review
DLG Auto Services - Manchester logo

Reply from DLG Auto Services - Manchester

We're happy to hear that you received first-class service! It's great to know that your car was returned so quickly and looked fantastic. Thank you for your positive feedback.

Rated 5 out of 5 stars

Kept to the original completion date

Kept to the original completion date, and car was returned as new

10 February 2026
DLG Auto Services - Manchester logo

Reply from DLG Auto Services - Manchester

We're glad you were pleased with our service and that your car was returned in excellent condition and on time. Thank you!

Rated 5 out of 5 stars

Amazing work

Amazing work, great service and so quick and reliable.

10 February 2026
DLG Auto Services - Manchester logo

Reply from DLG Auto Services - Manchester

We're happy to hear that you had such a great experience! Thank you for your kind words; we appreciate it.

Rated 5 out of 5 stars

Excellent service

Excellent service, they kept me upto date with the repairs and did a great job on the work

3 February 2026
DLG Auto Services - Manchester logo

Reply from DLG Auto Services - Manchester

We're happy to hear that you received excellent service! We appreciate your positive feedback regarding our team keeping you updated on the repairs.

Rated 5 out of 5 stars

Outstanding

20 January 2026
DLG Auto Services - Manchester logo

Reply from DLG Auto Services - Manchester

That’s great to hear, thanks so much for taking the time to share your experience.

Rated 5 out of 5 stars

Brillient repair brillient service…

Brillient repair brillient service staff great can not fault the service at all Mr McKay car registration ST60MCK

16 January 2026
Unprompted review
DLG Auto Services - Manchester logo

Reply from DLG Auto Services - Manchester

We're happy to hear that you had a brilliant repair experience and that our service staff were great. We appreciate your positive feedback and thank you for your time.

Rated 5 out of 5 stars

What a fantastic team.

I just wanted to take a moment to thank the team at DLG Auto Services for the outstanding service following my recent repair.

After the collision (which thankfully wasn’t my fault), I was genuinely impressed by how quickly and efficiently everything was handled. The repairs were completed far sooner than I expected—especially given how close it is to Christmas—and the car looks and feels like new again.

I really appreciated being kept informed at every single stage of the process. Both the collection and delivery drivers were polite, friendly, and professional, which made the whole experience even smoother. Having the car returned fully valeted was a lovely touch and very much appreciated.

The team’s work ethic, attention to detail, and customer care truly deserve recognition. Thank you for making what could have been a stressful situation such a positive experience.

Julie Short

24 December 2025
Unprompted review
DLG Auto Services - Manchester logo

Reply from DLG Auto Services - Manchester

We're happy to hear that you had such a positive experience following your car repair. We appreciate you mentioning our team's efficiency, communication, and attention to detail. It's great to know the service made a stressful situation easier for you. Thank you for your kind words!

Rated 5 out of 5 stars

Excellent bodywork and paint repair…

Excellent bodywork and paint repair carried out to a very high standard. The headlight replacement was fitted perfectly and the paintwork was colour matched flawlessly - you genuinely can’t tell any work has been done. Great communication throughout, friendly service, and everything was completed ahead of time. Highly recommended thankyou :)

18 December 2025
Unprompted review
DLG Auto Services - Manchester logo

Reply from DLG Auto Services - Manchester

We're happy to hear that you were pleased with the quality of our work, especially the paint repair and headlight replacement. We appreciate your kind words regarding our communication and service. Thank you for the recommendation!

Rated 5 out of 5 stars

Brilliant service from start to finish!

Brilliant service from start to finish!
Door to door service and regular updates on repairs. First class workmanship too. Thank you all at DLG...😀

11 December 2025
Unprompted review
DLG Auto Services - Manchester logo

Reply from DLG Auto Services - Manchester

We're happy to hear that you had such a positive experience with our service! We appreciate your kind words regarding our team's work and dedication to keeping you informed.

Rated 5 out of 5 stars

OUTSTANDING!!

Absolutely great service, after a small dent in the side of my car, they picked up and dropped off my car (even though it was a Manchester Garage), repaired quickly within a few days too. They even returned the car cleaned and valeted too. They offered regular updates on progress too. Highly recommend and highly professional.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Repair 100% Satisfaction

Well; after repair delays seemingly down to receiving parts ordered for repair, (seemingly that issue can affect other make of cars) due to the present World supply issues, car was delivered back to me, body work replacement/paint was indistinguishable from original, blending in perfectly from new to old.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

***6 stars out of 5***

Took 1 day for the garage to solve a huge rewiring issue due to rodent damage. They had chewed through looms. The car is valeted on the inside and outside. I barely drove the courtesy car it was all fixed so quick. What an excellent job, I've never used a garage like it. I know where I'll be taking my car the next time I have any issues. Thank you team!

9 October 2025
Unprompted review
Rated 3 out of 5 stars

Poor communication but Chris Hulme very helpful

Impossible to get through. They fo not answer the phone. Message to say they will call back but they do not. However they did call me first thing the next morning. The parts manager Chris Hulme was most helpful. Problem lies with Tesla but I understand that in these days of last minute production parts are a proble.

7 October 2025
Unprompted review
DLG Auto Services - Manchester logo

Reply from DLG Auto Services - Manchester

Hi. We would like an opportunity to resolve these issues with you. Please come back to us with your details and we will get in touch directly with you.

Rated 5 out of 5 stars

Superb service all around

After someone T-boned my car, I feared the worst for it.

Car was picked up the next day, and the following morning I received a phone call to say it was going to be repaired and should be back within 21 days, which I thought was fairly reasonable.

To my surprise, the car was returned to me in mint condition after only 11 days.

Good communications all the way through.
Work was carried out via my insurance company, and so glad I did.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

The whole process of collecting the…

The whole process of collecting the damaged car, replacing and repairing the damaged parts and area and returning the car back fully repaired went according to plan and on time

Thank you 😊

2 September 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look