DLG Auto Services - Teesside Reviews 

361
TrustScore 4.5 out of 5

4.7

Unit 13, Teesway North Tees Industrial Estate, TS18 2RS Stockton-On-Tees, England, GB


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Rated 5 out of 5 stars

Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car f... See more

Company replied

Rated 5 out of 5 stars

Excellent, professional service with polite, friendly and empathetic, caring staff. Karen you seem like a really altruistic, and all round excellent human, thank you. Took my car to them... See more

Company replied

Rated 3 out of 5 stars

Excellent repair job, and nice that they came to collect the car and delivered it back to home thoroughly cleaned. However, it took longer (from 14-28 May for minor bodywork damage) to do than their... See more

Company replied

Rated 5 out of 5 stars

This company has got to be by far one of the best repair companies I’ve ever had to deal with. From the moment I arranged for the repairs on my car to the moment (today as a matter of fact)... See more

Company replied


Company details

  1. #26 of 35 best companies in Vehicle repair shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Unit 13, Teesway North Tees Industrial Estate, TS18 2RS, Stockton-On-Tees, England, United Kingdom

  • 0345 301689

4.7

Excellent

TrustScore 4.5 out of 5

361 reviews

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4.7

All reviews

(361)

475 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent repair service

Hassle free pick up and drop off of my car for repairs. Provision of a nice courtesy car for the duration.
Kept informed of progress whilst work was carried out. Quality of the work was excellent.
Really happy with the service provided by DLG

5 January 2024
Rated 5 out of 5 stars

After receiving my car back I had complete satisfaction in the repair

Complete satisfaction for the repair of my car right from the start. From the acknowledgement I received from the company after I reported it to Churchill.
Excellent update as the repair was in progress
Excellent pickup of my car and the delivery of the courteous car as I requested.
Excellent return of my repaired car after 2 weeks and that was over the xmas period

17 January 2024
Rated 5 out of 5 stars

Collection of my vehicle and…

Collection of my vehicle and simultaneous delivery of hire car prior to repairs and subsequent return of my car and collection of the hire car was very satisfactory.
My car was returned in pristine condition following the repairs in less than a week.

20 December 2023
Rated 3 out of 5 stars

Excellent initial response from your…

Excellent initial response from your collection and delivery people. Disappointing experience with repair as it was returned with the repair incomplete as it required other parts that were suposed to be on back order. When I cntacted you a week later, I was told nothing had been ordered. After some discussion, the part I could see was missing, was ordered and fitted successfully. However, when the car was initially returned I was told 2 items were to be ordered. The 2nd item is not known or obvious to see, so I'm left not knowing whether something remains outstanding or not. Somewhere along the line communications within the repair centre have broken down leading to a disappointed customer.

19 December 2023
DLG Auto Services - Teesside logo

Reply from DLG Auto Services - Teesside

Thanks for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly

Rated 5 out of 5 stars

Insurance repair - Churchill

Collected car when arranged and delivered courtesy car at the same time. Works were completed earlier than estimated, and loan car picked up at same time. Work was done to satisfaction and with a five year guarantee.

16 December 2023
Rated 5 out of 5 stars

Kept well informed from start to finish…

Kept well informed from start to finish everything made easy vehicle collected on time and deliver on time also excellent service from Karen at DLA Stockton and your driver Jason who was professional polite and a credit to your company

27 December 2023
Rated 3 out of 5 stars

Could be so much better with just a little effort

Poor communication and car returned with removed door trim just thrown on back seat creating a dirty mark on red leather seats which luckily I was able to remove

7 December 2023
DLG Auto Services - Teesside logo

Reply from DLG Auto Services - Teesside

Hi, sorry to hear about the mark created, glad that you were able to remove it. I have provided feedback to the site about this.

Rated 5 out of 5 stars

Good service

Very painless experience from start to finish. Car was picked up and a courtesy car delivered to my home, communication was good and all the staff were very friendly. Really happy with the work and the car was sparkling!

6 December 2023

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