DM & Co. Homes Reviews 

521
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making their interactions pleasant and supportive throughout various processes. The service provided is frequently described as excellent, with many appreciating the personalized approach and the team's dedication to going above and beyond expectations. Reviewers highlight the exceptional customer service, noting that staff members are always available, responsive, and provide clear advice and guidance. People are particularly impressed with the quick response times and the smooth user experience, which significantly reduces stress during complex transactions like buying or selling property.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

Consumers consistently report positive experiences with the service, highlighting its professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, efficiency, and... See more

Response time

People report positive experiences with response times, highlighting prompt communication and efficient... See more

User experience

Customers consistently report positive and worry-free experiences, often describing them as wonderful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

DM&Co. have been amazing the whole time through my partner and I’s first rental experience. Our initial agents Evie and Chiara were so kind and understanding, taking extra care to explain things to us... See more

Rated 5 out of 5 stars

Ann, Victoria and Emma were extremely helpful throughout the process, we couldn’t thank them enough for all their hard work in getting our property sold and looking for our onward move. They gave grea... See more

Rated 5 out of 5 stars

Fantastic, informed, and professional from start to end! I wish to especially thank Ann Wood who handled the sale of my mums house with such grace (and patience with me) , and Peter Faithful who p... See more

Company replied

Rated 5 out of 5 stars

From the start renting our property to now, we have received an excellent level of service from all of the staff members who have assisted us. From the initial meetings with Gabrielle and Evie to the... See more


Company details

  1. Estate Agents

Written by the company

DM & Co. Homes offers an exciting and different approach to selling your property, launched in January 2014 'DM & Co.' are on hand to take your calls from 9am - 5:30pm, 6 days a week! Our unique and different approach allows us to focus on the things that are important to you and continues to set us apart from our competition. DM & Co. Homes is Solihull's fastest growing independent estate agency.


Contact info

4.9

Excellent

TrustScore 5 out of 5

521 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(521)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

DM&CO Agents The Best 5 Stars

I just want to take this opportunity to let DM&CO team all know how amazing they all are. The team always are very quick to answer the phone and go beyond to help you! Honestly they are the best in the game. 5Stars.

Once again thank you Steph, Gabriella, Evie, Maisy and the rest of the team.
(Highly Recommend) DM&Co Agents!

Thank you all 😊

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Amy at DM & Co Homes has been…

Amy at DM & Co Homes has been excellent. She’s helped us purchase our forever home in Solihull. The whole process and communication from Amy has been great. Thank you

21 March 2025
Unprompted review
Rated 5 out of 5 stars

The most honest and caring agents out there

We bought our home through Ann at DM&Co, and she was genuine, honest and caring. Not to mention super efficient and speedy with everything. When it came to the offer, unlike all agents making us wait days and weeks, she gave us an answer within 2 hours of viewing the property. When we required assistance she was able to advise us correctly; she went above and beyond with the vendors to try and solve the issues we encountered along the way. But, probably, and most importantly, she was able to advise and counsel the vendors, having their interest in mind, and not hers.
Unlike all other agents we've dealt with during our year of home hunting. everyone tried to manipulate us.
If I ever had to sell a house, I'd pick DM&Co hands down.
You deserve your bonus Ann!!!

20 March 2025
Unprompted review
Rated 5 out of 5 stars

DM&Co - supported sale of fathers property

I chose DM&Co to help sell my father’s house after several personal recommendations. The team were friendly, supportive and worked hard throughout the process to find the right buyer with good comms. They gave honest advice and feedback and navigated what was a difficult process for us at a difficult time.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent across the board

Excellent knowledge is local area - good setting of price. Good contacts in area wanting to buy. Excellent selling strategy. Worked very well in a not so buoyant market. Good communication. Helpful advice. Friendly and confident staff - felt safe and confident with the way they handled things. Would definitely use again.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

I decided it was time to move house and…

I decided it was time to move house and was dreading putting it on the market as I knew it would be a long frustrating process, but was recommended DM & Co by a friend who recently sold with them and couldn't speak enough praise with the service they provided. From the first phone call to show my initial interest I was welcomed by the lovely staff, very professional as well as friendly, all the way through to my house being sold (not even a week on the market). The sale board was put up on the Monday and was sold on the Friday before the brochure even made it online. Can't thank them enough for their help in making this a more enjoyable experience, especially Emma who has been amazing every step of the way, very polite and great communication, keeping me up to date as soon as progress was being made, also Peter who come to do my valuation, well mannered and experienced and anyone else in between who was involved such as the photographer etc. I would never sell with anyone else.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Out of Region let

I had to let a property that was out of DM & Co's typical geography. Gabrielle and Chiara were extremely helpful and efficiently found me a tenant in a short space of time, coordinating with a local agent in the process. I really couldn't recommend them enough, and look forward to re-letting my place with them again later this year.

28 December 2024
Unprompted review
DM & Co. Homes logo

Reply from DM & Co. Homes

Thank you Paul! I am really pleased that we can continue to support landlords that live locally but don't necessarily own rental properties where they live! Another property successfully rented and managed in London with a collaborative thanks to Knight Frank on the ground. Best, Dominic

Rated 5 out of 5 stars

Excellent service

Initially I wasn't sure whether I was going to let my house or sell so I had meetings with both Amy and Chiara who were knowledgeable in their respective areas, professional and respectful of my position. I ended up selling and Amy has been excellent through the whole process. Always responsive to any queries I had and has kept me up to date all the way through. I cannot imagine that it could have gone any better. I would not hesitate to recommend her to anyone.

27 February 2025
Unprompted review
DM & Co. Homes logo

Reply from DM & Co. Homes

Thank you Elizabeth for your kind words. The business is only ever as good as the team and I am pleased to read that you have been well looked after! All the very best, Dominic

Rated 5 out of 5 stars

Highly recommended

We used DM&Co to sell my parents property and were very satisfied with the service received from start to finish. Ann especially worked with us and she was extremely pleasant but professional and did everything possible to ensure the sale reached completion successfully. I would certainly highly recommend and use again.

26 February 2025
Unprompted review
DM & Co. Homes logo

Reply from DM & Co. Homes

Thank you Liz - your kind words are much appreciated. Ann is over the moon and delighted with this fantastic review! All the best, Dominic

Rated 5 out of 5 stars

Evie is so far the best and most…

Evie is so far the best and most talented I have came across working with full dedication and hard work. She works very professionally with dedication and puts all her extra effort in finding the desired place and properly following up.
All the best to the rising trend setter.

15 February 2025
Unprompted review
DM & Co. Homes logo

Reply from DM & Co. Homes

Well done Evie!! and thank you Naseer!!

Rated 5 out of 5 stars

Extensive attention to detail and professionalism

Extensive attention to detail plus enthusiastic and professional promotion of property. Excellent interpersonal initiative with great attention to detail.
Considerate and caring approach to both seller and buyer.
Under Kathy's leadership the team at DM&Co got the job done ensuring first class communication with both the buyers and ourselves, as sellers to a satisfactory conclusion.
We should also like to say how terrific Victoria has been in the sales support team, taking the initiative, without prompting, keeping us informed of progress throughout, which was a great comfort during this stressful period. Thank you all at DM&Co.
Great Job Girls

25 February 2025
Unprompted review
DM & Co. Homes logo

Reply from DM & Co. Homes

Thank you Stewart. Some excellent feedback and I know that The Girls are delighted to have helped and supported you! All the best, Dominic

Rated 5 out of 5 stars

Chiara & Evie set the standard!

From start to finish, both Chiara and Evie were fantastic in helping myself and my partner secure our new home (rental).
Upon an initial enquiry about renting with DM&Co I received a response right away and the process was smooth sailing from there. I was also given the choice of which apartment to go for which was a great surprise! The application process followed suit where both Chiara and Evie were on hand throughout the entire process and helped with any questions I had. Compared to other/previous agents, the service is second to none and I highly recommend using DM&Co if you can!
Even after I was settled into the property, the above agents made regular check ins which was reassuring that any problems would be resolved quickly although the property is perfect.
Overall my expectations about renting and the service you get have been exceeded which is an understatement in itself.
Great service where even 5 stars seems short! If you see this review guys, thank you so much!

14 February 2025
Unprompted review
DM & Co. Homes logo

Reply from DM & Co. Homes

DB - What an excellent review and you are certainly right in what you say. Chiara and Evie really are fantastic!! Thank you for the business!! Best, Dominic

Rated 5 out of 5 stars

Property maintenance

Great communication; quick response, personal touch; multiple maintenance issues resolved within the working week:
Thank you @Steph Payne
Making the difference :)

13 February 2025
Unprompted review
DM & Co. Homes logo

Reply from DM & Co. Homes

Thank you Katya - Steph has done a fantastic job since joining the team!!

Rated 5 out of 5 stars

Quick renting process

Quick renting process! DM & Co were helpful when we were looking for somewhere to rent. The flat we rented is managed by the landlord so we aren't in much contact with DM & Co post move-in but they've been great any time we needed them.

12 February 2025
Unprompted review
DM & Co. Homes logo

Reply from DM & Co. Homes

Thank you AV! Please do shout if you need anything. Best, Dominic

Rated 5 out of 5 stars

Helpful and do all they can

Always so helpful and understanding easy to get in touch with a big Thank you to Steph today for helping in an emergency making 1000 phone calls for me really will do all they can to help I’m very grateful

11 February 2025
Unprompted review
DM & Co. Homes logo

Reply from DM & Co. Homes

Thank you Natalie. Property management can often feel like a thankless task - Steph is over the moon! Best, Dominic

Rated 5 out of 5 stars

Absolutely First Class

Appointed DM & Co, to assist in the sale of my Late Mother's House. My daughter used DM & Co, 3 years ago, and highly recommended them. How right she was, from initial call for a valuation to the Sale completion, the service and attention to detail has been absolutely First Class. Communication throughout has been excellent, with very regular updates.
I cannot praise everyone involved enough, but I must highlight 2 members of their team in particular, Victoria and Anne. The help, advice, support, was on a level of customer service I'd not encountered in years. Special praise to these wonderful ladies. Thank you, you have been Stars!!

4 February 2025
Unprompted review
DM & Co. Homes logo

Reply from DM & Co. Homes

Thank you for your kind words Richard. A pleasure to work for the family once again. Please shout if you ever need anything. All the best, Dominic

Rated 5 out of 5 stars

Exceptional Service - Julieanne / Property Lettings

Recently found a rental property through DM & Co. homes. Extremely professional and very helpful throughout the process. Particular mention goes to Julieanne who has been fantastic throughout with truly exceptional levels of customer care . Always willing to go the extra mile with an unrelentless drive to ensure all matters completed to full satisfaction . Communication always world class with nothing being too much trouble . Julianne was very easy to deal with and always friendly throughout the post move process, a credit to the business. Absolutely recommend DM&CO as the agent to use.

21 January 2025
Unprompted review
DM & Co. Homes logo

Reply from DM & Co. Homes

Thank you for such kind words Mark, Julieanne and the rest of the lettings team are doing a fantastic job in looking after clients. Wishing you all the best in your new home. Dominic.

Rated 5 out of 5 stars

After a long and drawn out process for…

After a long and drawn out process for ourselves and our buyer, we finally exchanged and completed the week before last. I would particularly note the professionalism and support from Ann and Victoria who both kept us informed and politely chased the process with all involved parties.
It is a relief to be finally in our new home and we look forward to spending our first Christmas rediscovering possessions that have been boxed and waiting to be moved over a lengthy period of time.
Thanks to all who supported us.
Steve

24 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look