DMB Car Seats Reviews 

254
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, providing detailed advice and making the process of choosing car seats easy and reassuring. Many people highlight the outstanding service, noting quick responses, efficient appointments, and proactive support in resolving issues. Reviewers are very satisfied with the products, emphasizing the safety, comfort, and suitability of the car seats for their children. The personalized approach, including fitting advice and aftercare support, ensures children are safely and correctly positioned as they grow.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Reviewers consistently express high satisfaction with the service, describing it as fantastic, brilliant, and... See more

Product

Users describe positive interactions with product, expressing happiness with high-back booster seats and the... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and knowledge... See more

Response time

Customers had positive experiences with response times, consistently noting quick and helpful interactions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are more than happy with the lovely high back booster seat for our son. We had our very tall son’s axkid mini kid 4 installed by DMB car seats. I knew i’d definitely be purchasing our high back boo... See more

Company replied

Rated 5 out of 5 stars

Recently bought the Avionaut Cosmo from DMB Car Seats. Seat is perfect for our new born - really happy with purchase and reassured our wee one will be as safe as possible travelling in the car. I'm... See more

Company replied

Rated 5 out of 5 stars

We’ve used DMB car seats several times, and Deborah has been absolutely fantastic! She’s always quick to respond, offers helpful advice, and goes above and beyond to assist. When we encountered a... See more

Company replied

Rated 5 out of 5 stars

The service was so quick, from the message responses to availability of appointments and stock of car seats - everything was so efficient! The knowledge passed on was amazing and it's evident Deborah... See more

Company replied


Company details

  1. #5 of 94 best companies in Baby shop

Written by the company

Retailing and advising on the safest car seats to keep your children as safe as possible for as long as possible. IOSH certified, face to face installation and appointments around the Aberdeen and Aberdeenshire area, taking the stress out of car seat shopping. Remote installations throughout the UK with free advise and aftercare with all purchases.


Contact info

5.0

Excellent

TrustScore 5 out of 5

254 reviews

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5.0

All reviews

(254)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous service from beginning to end!

Fabulous customer service. Personal, no question too big/silly! Very knowledgeable and helpful! Even helped with fitting once it arrived! Will be my go to from here on out! Thank you again!

14 July 2023
DMB Car Seats logo

Reply from DMB Car Seats

Thank you much Charlie. I'm pleased you found the service useful and we were able to find a suitable seat for your little one.

Rated 5 out of 5 stars

Excellent Service!

Excellent service from Deborah from start to finish! The advice she gave us was brilliant and she took time with us to try 3 different seats in our car, plus let our child sit in a seat that was fitted to her vehicle as another option. We're delighted with the seat that we chose & baby seems quite happy in it too! We would highly recommend Deborah to any expectant parents, we just wish we spoke to her sooner!

14 July 2023
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Reply from DMB Car Seats

Thank you so much Judith. I'm glad you found the service and experience helpful and we were able to find a safe seat for your wee one.

Rated 5 out of 5 stars

Really great service

Really great service, Deborah came out to the house to try out car seats in both our cars and to see what fit our daughter best, then came back to install our chosen seat the next week. Quick, friendly and reliable service and having that peace of mind that everything fits and is safe is brilliant!

13 July 2023
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Reply from DMB Car Seats

Thank you so much. was an absolute pleasure helping you and so glad you feel happy and confident with your new seat - Deborah

Rated 5 out of 5 stars

Great service from DMB Car Seats

Great service from DMB Car Seats! Debs is amazing, professional and knowledgeable. She was able to sort car seat for my kids across countries and guided me during installation to get a good fit.

12 July 2023
Unprompted review
DMB Car Seats logo

Reply from DMB Car Seats

Thank you Julia. Always a pleasure helping friends from afar. I hope the boys are very happy in their new seats - Deborah

Rated 5 out of 5 stars

Fantastic advice and communication from…

Fantastic advice and communication from DMB Car Seats. Deborah is so knowledgable, and made my husband and I feel much better about the safety of our little one. Great deal on a car seat too!

2 July 2023
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Reply from DMB Car Seats

Thank you Olivia. Looking forward to getting you all set up soon - Deborah

Rated 5 out of 5 stars

The MOST helpful car seat specialist

The most helpful car seat specialist, and I had contacted a few without much help until I contacted DMB. They supported me from start to finish, answered every question and more, helped me find the best car seat for me and my needs! And the safest for my little one and her size, ensuring I made the right choice! I’ve now ordered and look forward to remote installation help and advice. Thank you so much DMB!

26 June 2023
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Reply from DMB Car Seats

Thank you Sian for the lovely review. So glad we managed to get you all set up safely for your little one - Deborah

Rated 5 out of 5 stars

Excellent advice and fitting from DMB…

Excellent advice and fitting from DMB car seats. So nice to have a throughly knowledgable person local to Aberdeen & shire. Thank you

6 June 2023
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Reply from DMB Car Seats

Thank you Rachel. I hope the kids are super happy with their new comfy set up - Deborah

Rated 5 out of 5 stars

Great service and product

Great service and a good product range. I was offered help with a fit check in person or virtually and the car seat was posted very quickly.

28 May 2023
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Reply from DMB Car Seats

Thank you for your lovely review - Deborah

Rated 5 out of 5 stars

Amazing experience

Amazing experience, start to finish! Quick to respond to messages, very informative and helped guide me with my purchase.
Travelled to meet me close to my home in order to deliver, fit, check and answer any questions.
So friendly and professional and done super fast. Couldn’t ask for a better service!

31 May 2023
DMB Car Seats logo

Reply from DMB Car Seats

Thank you Melissa. Was a pleasure helping you. Hope your daughter loves her new seat - Deborah

Rated 5 out of 5 stars

Great service and plenty information…

Great service and plenty information and demonstration shown to allow us choose the right seat for us. Will definitely return for any future seats! Very happy with our Axkid ONE2 😊 thank you

21 May 2023
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Reply from DMB Car Seats

Thank you Sophie. I'm so glad you love your new car seat. - Deborah

Rated 5 out of 5 stars

Fantastic experience and a good price

Fantastic experience and a good price - we received great advice and the car seat arrived very quickly. Would not hesitate to recommend.

11 May 2023
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Reply from DMB Car Seats

Thank you Shona. I hope Brodie is very happy in his new seat -Deborah

Rated 5 out of 5 stars

Swift

Swift, helpful service.

9 May 2023
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Reply from DMB Car Seats

Thank you for your review - Deborah

Rated 5 out of 5 stars

Would give 10 stars if I could!

Service has been fantastic. Ordering was easy and Deborah was in touch quickly to arrange an installation date to suit me. I have also sought advice from her about a car seat issue for a family member via Facebook messenger and she has been so knowledgeable and helpful.

30 April 2023
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Reply from DMB Car Seats

Thank you very much Hayley. Has been a pleasure helping you guys -Deborah

Rated 5 out of 5 stars

Deborah was absolutely brilliant!

Deborah was absolutely brilliant! Not only was she so incredibly fast to respond (despite being a busy mum and business woman!), but she was really accommodating and helpful with any questions that I had about the car seats. They arrived in perfect conditions and speedily and Deborah helped me get a great install even from afar. Would highly recommend DMB Car Seats to anyone looking to purchase a new car seat for their littles or any accessories!

24 April 2023
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Reply from DMB Car Seats

Thank you so much Nicole. It has been a pleasure helping you, and I'm always on hand for any questions you have in the future - Deborah

Rated 5 out of 5 stars

Would highly recommend

Very fast at getting back in touch with me. We managed to get an appointment within the week and follow up fitting was done within 2 days of us purchasing the seats. Very helpful and clearly very knowledgeable! Wouldn't hesitate to use again if needed and recommend to family and friends.

3 May 2023
DMB Car Seats logo

Reply from DMB Car Seats

Thank you so much for your lovely review.- Deborah

Rated 5 out of 5 stars

Quick responding and posting

Quick in responding to my message regarding stock and quick delivery for spare parts. Posted monday and arrived wed. Would use them again when we need our next seat.

20 April 2023
DMB Car Seats logo

Reply from DMB Car Seats

Thank you for your kind review - Deborah

Rated 5 out of 5 stars

Deborah has so much knowledge and…

Deborah has so much knowledge and skills when discussing carseats and carseat safety, we were switching our newborns carseat from the one we bought and she was great the whole time. She made us feel at such ease and offered lots of choices. She also came and fitted the carseat and carseat base at our house which was excellent! Fully reccomend her!

20 April 2023
DMB Car Seats logo

Reply from DMB Car Seats

Thank you Emily for the review. I'm so happy i was able to help you navigate the crazy world of car seats - Deborah

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