Solid customer service and impeccable communication throughout the purchase process for 3 separate orders. DM Soni Jewellers aim to deliver and I can honestly say they do. Very happy with the items an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Error in name in packaging label. What if I had missed the Royal Mail Special delivery, I cannot collect it with that name whose ID I cannot produce. Luckily eveything went smoothly.
Company replied
Used dm Soni online for Diwali for 4 years now never been dissatisfied with the service. Always so prompt and gorgeous packaging for the items. Will continue to keep using. (Not a negative but it woul... See more
Company replied
I had issues logging in to place the order. I spoke to someone at DM Soni about it and the person was extremely helpful in guiding and helping me. The delivery was as expected and on time.
Company details
Written by the company
Established in 1977 on Leicester's "Golden Mile", D. M. Soni positions itself as a family jewellers which has been built on the foundation of offering our clients the highest level of customer service. With over 100 years in the Jewellery trade spanning over several generations, we are well qualified to take care of every need when it comes to jewellery. We not only retail some of the finest designs in contemporary jewellery but as a member of the Guild of Mastercraftsmen, we also offer a bespoke service, giving you the chance to be creative and unique. Having a workshop on site we are well equiped to offer advice and on-the-spot repairs. When it comes to jewellery you can rely on us!
Contact info
D M Soni Jewellers, 83 Belgrave Road, LE4 6AS, Leicester, United Kingdom
- 01162660336
- info@dmsoni.com
- dmsoni.com
4.3
Excellent
32 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent as always! Used dm Soni online for Diwali for 4…
Used dm Soni online for Diwali for 4 years now never been dissatisfied with the service. Always so prompt and gorgeous packaging for the items. Will continue to keep using. (Not a negative but it would be helpful if ur website was updated and more jewellery items to view)
10 November 2023
Reply from D M Soni Jewellers
Thank you for the review and repeat business! And yes we are working on a new website with better photos of our jewellery offering!
Delivery was really quick .
Delivery was really quick .. quality of the coins were great! Will surely recommend it to friends
27 October 2023
Reply from D M Soni Jewellers
Thank you for the review! Hope you had a lovely diwali!
Super fast delivery
Super fast delivery. Item as described and well packaged that clearly showed silver purity.
7 November 2023
Reply from D M Soni Jewellers
Thank you for the order and review! We hope you had a lovely diwali!
Great Experience
The experience of buying was seamless. The order arrived ontime. The business chat on watsapp helped make last minute changes. Overall a very good experience.
5 November 2023
Reply from D M Soni Jewellers
Thank you for the order once again! Hope you and your family are having an amazing Diwali!
Absolutely beautiful and really good…
Absolutely beautiful and really good customer service. Needed to make it longer and sent it back to DMSONI and got it back by the end of the week.
28 April 2023
Reply from D M Soni Jewellers
Thank you again for the order and the 5 star review!
The post came quick..it was well…
The post came quick..it was well packaged,the item is what I expected...4 star for me
17 February 2023
Reply from D M Soni Jewellers
Thank you Manik for the review! Glad you are happy with your purchase! If there is anything we could have done to make it a 5 star experience please do let us know!
Great service and communication and…
Great service and communication and good quality jewelry
26 December 2022
Reply from D M Soni Jewellers
Thank you Stuart!
Great customer service
I had issues logging in to place the order. I spoke to someone at DM Soni about it and the person was extremely helpful in guiding and helping me.
The delivery was as expected and on time.
21 October 2022
Error in name in packaging label
Error in name in packaging label. What if I had missed the Royal Mail Special delivery, I cannot collect it with that name whose ID I cannot produce. Luckily eveything went smoothly.
18 October 2022
Reply from D M Soni Jewellers
Hello Parkash, Thank you again for your order. We apologise again for the small error, we were processing a very large amount of orders at the time for Diwali and Dhanteras and we have put extra checks in place to make sure we catch this before posting out next time. As soon as we realised the error we did message you immediately to notify you, we also contacted our courier to ensure delivery would not be a problem and that if for any reason you had missed delivery you would still be able to collect by showing your ID.
We hope you have had lovely Diwali and as a thank you for your order and an apology for our error I have added a 10% discount on to your account for any future orders with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.