DNA Diagnostics Center Reviews 867

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

If I could rate the business as a zero, I definitely would. Customer service here is nonexistent and the competence level of the staff is a triple zero. My son and I had our paternity testing complete... See more

Rated 1 out of 5 stars

ReliaGene was closed down due to fraud and this place will be next. This is where rich men go to sweep a child under the rug for thousands of dollars. He was walking out me and my son walking in test... See more

Rated 1 out of 5 stars

Absolute incompetency and lack of liability. AVOID AT ALL COST!!! After years of turmoil and testing in multiple labs for prenatal paternity, this company is an absolute garbage! Not only they have... See more

Rated 1 out of 5 stars

This place is a complete shit show! Their sales department answers the phone but knows nothing about their testing. After you pay it’s next to impossible to reach anyone unless you have over a... See more

Company details

  1. Diagnostic centre

Written by the company

Our mission is to provide the best DNA testing services, accessible and affordable to our clients wherever they are. By providing high-quality DNA tests, we strive to empower our clients with the information they need to discover truth and make confident decisions in their personal or professional lives.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

867 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

I left a phone mail for a call back

I left a phone mail for a call back, no response. Emailed with no response.

9 April 2021
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Reply from DNA Diagnostics Center

4-9-21: Our sincere apologies for not responding promptly. I've notified customer service and you'll be hearing from us shortly. Thank you for your business!

Rated 5 out of 5 stars

Very fast and very helpful!

I contacted DNA Diagnostics Center for help with placing an order for dna tests. They are super friendly,very helpful and made the process very easy! Being able to use q tips for the samples and not having to wait for a kit to be shipped out made the process extremely fast! I had my test results within a week. I highly recommend them, and will definitely use their service again in the future.

9 April 2021
Rated 3 out of 5 stars

Still Unsure 😐

I ask for results to state if I am the father or not the father , instead they sent me results saying that I’m not excluded , one of my child got a note at the end of his results and the other one didn’t get a note at the end of the results , the problem I am having is I’m not sure if one of my sons are mine , it’s a possibility he can be my brother child , my brother is decease so I don’t know how to go about getting his dna 🧬, I paid for further Dna testing , so I would believe that the results would of gave me the ideal if I am the father or not the father , not being excluded to unrelated father ,

9 April 2021
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Reply from DNA Diagnostics Center

4/9/21: Hi, Sean, and thanks for testing with us. Regulations require us to use the "excluded" and "non-excluded" language in our reports rather than saying "is" or "is not" the father. If your report says "not excluded" then that means you are considered the biological father (with whatever probability you were given - most likely 99.9% or higher). If a report says "excluded," then that means there is 0% probability you are the father. It sounds like you need a more comprehensive explanation of your reports, and so I am going to ask customer service to reach out to you. You are also welcome to contact us M-F via Facebook messenger here: https://www.facebook.com/DDCPaternity
4/9/21 UPDATE: Customer service called you twice today but were unable to leave a message since your mailbox is full. If you'd like more info about your report, you're welcome to reach out to us via Facebook Messenger. Thanks!

Rated 4 out of 5 stars

I was very disappointed when they had a…

I was very disappointed when they had a question on my samples and they didn't call me! After 2 weeks, I called them and learned that they had sent an email to the wrong address! Your system needs to improve.

8 April 2021
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Reply from DNA Diagnostics Center

4/8/21: We're so sorry that happened, Martin. No doubt that was very inconvenient for you, and we sincerely apologize.

Rated 5 out of 5 stars

Job was completed as quoted

Job was completed as quoted. Good customer service. Good response on questions and delivery. Thanks! Good job!

8 April 2021
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Reply from DNA Diagnostics Center

Thanks, Thomas. Everything you mentioned is what we set goals to accomplish each and every day. Take care!

Rated 5 out of 5 stars

Reliable

Customer service was excellent. The rep answered all my questions and was very helpful. The canine DNA results were processed in less than 2 weeks. Email communication was beneficial. Overall, great experience. I plan to use this company again when the need
arises.

8 April 2021
Rated 5 out of 5 stars

Excellent News

This company was very fast and efficient. They let me know they received the sample and when I could expect results. I received an email several days sooner than I expected telling me my "Petey" was a GIRL! According to eye color, he should've been a boy. Finding out she is a girl is very important, so I can be vig.ilant about any egg issues she may have. Thank you DNA Diagnostics

7 April 2021
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Reply from DNA Diagnostics Center

So glad we could help with DNA testing for your bird and hope we can be of assistance again in the future. Thanks for leaving a review!

Rated 5 out of 5 stars

DDC Review

The staff was courteous and I received my sample kit as promised and was notified within the published time for results. I have used DDC for several years and have always been pleased with their service.

I have suggested using DDC to my friends and acquaintances and believe they were pleased as well.
Keep up your excellent service!!

7 April 2021

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