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DNA Legal Reviews 1,137

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TrustScore 5 out of 5

4.9

Drug Testing Service
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Review summary

Created with AI, based on recent reviews

Looking at 617 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make them feel at ease during what could be stressful situations. People frequently highlight the excellent service, noting the efficiency and thoroughness of the procedures. Reviewers also appreciate the smooth user experience, with many mentioning the clear communication and quick response times from the company. The staff's respectful and understanding approach is a recurring theme, making the overall process comfortable and pleasant for consumers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, kindness, and... See more

Service

Consumers find service to be positive. Many reviewers praise the professionalism and understanding of the... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the staff for being... See more

Response time

Clients share positive opinions on response time, consistently highlighting the efficiency and promptness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jill, she made my experience so much easier than expected, such a down to earth woman. Made me feel at ease talked through the whole process, about daily life which wasn’t daunting the fact I was bein... See more

Rated 5 out of 5 stars

Phil helped me feel completely at ease throughout the whole process. He was kind, calm and gentle, and made sure I never felt judged at any point. Instead, he treated me with respect and understandin... See more

Rated 5 out of 5 stars

Phil made me feel completely at ease straight away and explained what he was doing at every step. He was very mindful and careful of where he took the hair strand testing from so that you would never... See more

Company replied

Rated 5 out of 5 stars

Melanie from DNA legal was able to provide a home visit to take the sample needed. She had such a lovely warm energy about her, very informative, organised, thorougher and precise with her role. S... See more

Company details

  1. Drug Testing Service
  2. Blood testing service
  3. Legal Services

Written by the company

The UK's most accurate legal DNA Test. Testing for paternity, immigration & drugs & alcohol. Accurate - Fast - Trusted. ISO 17025 Accredited.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Shazia

Shazia - brilliant, very professional, excellent communication wonderful person. Thank you

5 February 2026
Unprompted review
Rated 5 out of 5 stars

DNA legal hair test

It was nice and easy, Mel is really nice, easy to get along with and explained everything clearly and professionally, very happy with the service and visiting staff member. Happy to refer to others

5 February 2026
Unprompted review

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