DocTap Reviews 1,566

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Really impressed with Dr Lakshmi Kumar. She was thorough, listened carefully and ordered a full blood panel with clear explanations. She spotted things that needed follow up and gave me a clear action... See more

Company replied

Rated 5 out of 5 stars

I’ve had an excellent experience with Dr Lakshmi Kumar She is by far the most knowledgeable and thorough doctor I have visited. She takes the time to really understand symptoms in detail and e... See more

Company replied

Rated 5 out of 5 stars

Very comfortable experience with Dr. Qurashi. Super helpful with my symptoms and gave me options/recommendations which were best for me. He was kind and made me feel at ease about what to do next, Tha... See more

Company replied

Rated 1 out of 5 stars

Shambolic. Booked an appointment weeks in advance to work around a busy diary. Got reminder confirmation email 08:30 day of appointment. Arrived to be told the doctor had cancelled all her appointm... See more

Company replied

Company details

  1. Clinic

Written by the company

Same day private GP appointments from £29. DocTap have 11 London GP clinics, open 7 days. Prescriptions, diagnosis, blood tests & referrals. Book online now.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Experience with DocTap Balham

I had such an easy time booking an RT-PCR test with DocTap for my husband and myself as a requirement for travel. Instructions were sent through email and were very clear. We arrived a few minutes before appointment time and were served immediately by the friendly healthcare professionals in full PPE. I also like the fact that it is an outdoor setting. We booked the same day PCR and expected the results to come much later in the night but they beat all expectations as the results were in our inbox before 7 pm. We were also updated every step of the way. Fantastic job! So happy we chose DocTap. Highly recommend!

21 February 2022
Unprompted review
Rated 5 out of 5 stars

Such great service

Such great service. The young woman who dealt with me was amazing. So kind and considerate to me after a very stressful journey to London from Uckfield due to storm Eunice.
Such a shame the service is limited to London.

19 February 2022
Unprompted review
Rated 5 out of 5 stars

Had a great experience

Had a great experience! Tracy was absolutely lovely, and let me stay and charge my phone for a while. Results were so fast!

19 February 2022
Unprompted review
Rated 5 out of 5 stars

We had a great experience at DocTap…

We had a great experience at DocTap London Bridge. Our family of 7 went for Covid tests to return to the US. We made an error with the booking and Tracy couldn’t have been more helpful, patient and pleasant sorting it out for us. She made a stressful situation very bearable. Her colleagues were delightful and very professional too. I would HIGHLY recommend DocTap for your healthcare needs

19 February 2022
Unprompted review
Rated 1 out of 5 stars

Staff didn't know what tonsils are

I went to get a pcr test. The staff stuck the swab down my throat and I vomited. I told him you're meant to brush it against the tonsils. He said "what are tonsils?".
Won't ever be using this company again

Doctap the swab isn't meant to go halfway down your neck...

17 February 2022
Unprompted review
DocTap logo

Reply from DocTap

Dear Rosh,

We are very sorry that you felt your experience with DocTap was less than satisfactory.

With your permission, someone from our team will be in touch with you shortly to obtain fuller information from you regarding your testing experience, as we take all testing concerns seriously.

Our HealthCare assistants are trained in performing Nasal and Oropharyngeal swabs. In Oropharyngeal swabs, the swab is directed toward the rear wall of the oropharynx and it is rotated a few times before removal. This can unfortunately cause a gag reflex in some patients.

We sincerely apologise if you felt that the swabbing technique was too invasive. To reduce discomfort, we encourage our HealthCare assistants to use tongue depressors and move at the pace the patient is comfortable with. We will be closely auditing all testing at the branch, and re-training the Healthcare assistant in question.

Again, we are very sorry for any inconvenience caused.

Kind regards,

The DocTap Team

Rated 5 out of 5 stars

Highly recommend!!

Extremely professional service- received my results after little over 12 hours, and was kept updated at every stage of the process. Would highly recommend and will 100% be using this service again

16 February 2022
Unprompted review
Rated 5 out of 5 stars

I had a COVID-19 PCR testing (results…

I had a COVID-19 PCR testing (results the next day) for a flight out of the UK done with Doctap. Booking an appointment with them was easy and payment process straightforward. When I showed up on time, there was a separate line to Doctap and John Bell own testing point, with former taking a notch longer, but I gave my sample on time (in the morning). After that I have been promptly informed via email about every update until I received my certificate the following night. Totally endorse.

16 February 2022
Unprompted review
Rated 5 out of 5 stars

Quick response and very accommodating

DocTap responded quickly and very kindly allowed us to move an appointment due to a medical emergency even though we were out of the usual window. They moved it for us twice and had a lovely manner to deal with. Thank you!

15 February 2022
Unprompted review
Rated 5 out of 5 stars

Exquisite service

We booked day-2 tests for a family get away in London. We had to postpone our trip twice and in the meantime UK Covid rules changed also twice. The whole process with DocTap (booking, rescheduling, cancelling) was easy, comfortable and fast. It is refreshing to receive such exquisite service. The support team was extremely swift and effective. Keep it up!

14 February 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Booked easily at good price and perfect location. Better still, when we cancelled due to regulation changes they refunded our money at once and with no fuss. We'll be sure to use them again.

14 February 2022
Unprompted review
Rated 5 out of 5 stars

Very good service and super fast

Very good service and super fast. The test location for the outward journey was easy to find, and the result cam through within half an hour. The Day 2 test was a self-test, with clear instructions and the result was almost instananeous (two minutes!)

13 February 2022
Unprompted review
Rated 5 out of 5 stars

TRACY MANOJ IS VERY HELPFUL

I am very please with the level of Service I received from TRACY MANOJ at London Bridge and she was very Wonderful to me in helping me to resolve my problems. I see her as an asset to this company and thank you soo much for such a helpful support.

12 February 2022
Unprompted review
Rated 5 out of 5 stars

Great for travel covid testing

Used DocTap a couple of times for international travel recently, really quick and effective service. The self-test antigen test for return travel was particularly helpful as didn't have to faff around abroad trying to find a test the day before coming home.

DocTap are my go to providers for travel covid testing.

11 February 2022
Unprompted review

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