Dodo Services Reviews 500

Dodo self service has been down for updates since about October 2025. Was originally told it would be running early December, then January. Just got off the phone with them and was told they have no idea when it would be complete. I dont have time to sit around on hold waiting to talk to someone only to be transferred to three different departments. Will be looking for another provider and will never recommend Dodo to anyone. On another point, when we originally got Dodo internet it took almost 3 weeks for it to connected. The technician they sent did not have the skills to complete the connection so we had to wait for another tech. You wonder why the Dodo went extinct..

Useless company, wait time to speak to someone on the phone is over 20 minutes wait, cannot sign in as site is useless & not working. I commented on bot line 5 times, waited 26 minutes & still waiting for a response! YES PATHETIC!
Would definitely NOT RECOMMEND THIS COMPANY

Worst customer service ever had.
Been waited on the chat 45 minutes before getting someone on.
Then I went to toilet and someone in that moment decided to answer but been inactive for 3 minutes so they tried to hang up on already.
Once connected they are very slow to address your issues with repetitive questions and each reply takes at least 2 minutes even to just say “ thank you”.
After giving all my details and issues and been all up 1 hours already I had to do some other stuff meanwhile so been inactive for 5 minutes and they close the chat on me.

Absolutely the worst company to deal with. I opted out of a plan from Telstra and switched to dodo, they have half activated my SIM card I have text and phone calls no internet at all, none of them can work out what they’ve done wrong, I have been on the phone to them constantly for the last weeks every single day for hour upon hours, the wait time is absolutely ridiculous over an hour each time I originally call up, then they transfer me to 5 different areas in the one call I get to the point I am yelling and screaming abuse at them because no one wants to sort this out. I have tried to transfer my number to another service (this is a business number so a new number is not going to happen) and now I can’t even transfer my number over to a new provider. I am sick of them they have absolutely ruined it, I will have to go through the stress of changing my business number losing customers and they do not care, I will be seeking compensation for loss of income because of this

Everyone told me don’t use Dodo they are terrible. I should have listened to them. The most incompetent staff I’ve ever had to deal with. They booked an nbn installation for me and the day before called me to tell me I had cancelled the appointment. I had booked the day off work and I have no way of contacting NBN installation people how could I cancel appointment. Spoke to 2 separate operators who just blatantly lied to me on the phone. Do yourself a favour don’t go with this company. I’d rather have no internet at all than deal with these incompetent frustrating people.

I changed my direct debit card. At the same time I changed my wife's card to the same card. Two weeks later, my card was debited for my wife's bill, but mine did not go through (no reason given). Yesterday I logged in to DODO and paid my account with the same card. Yet my account was disconnected, and I was told 1 to 2 business days until it is restored. I use my mobile for work, and cannot work without it. I spent about 2 hours on their customer service chat, got lots of "I understand" and "I am so sorry", but they could do nothing. Finally got my service back after 24 hours. What a joke.

I strongly advise staying away from Dodo Mobile. My experience as a new customer has been nothing short of a disaster.

First, I spent the first 12 days of my "service" with absolutely no network connection. For nearly two weeks, I was paying for a service I couldn't use, and getting it resolved was an exhausting, uphill battle with their customer support.

Just when I thought the nightmare was over, a new problem appeared. Since the network finally started working 4 days ago, all incoming calls show up as "No Caller ID." I cannot see who is calling me, which makes the phone practically useless for business or personal use.

It has been over two weeks of constant technical issues and zero reliability. Dodo’s service is unacceptable, and their technical support seems incapable of providing a stable connection. Do yourself a favor and choose a different provider.

I called them because my husband’s and my internet is not working for 4-5 days properly, just roaming all the time. No one answered on the customer service line. Later, when I called the new customer sign-up line intentionally, someone picked up within a minute, then the person transferred me back to customer service—where I am still waiting. They keep pretending to be busy, i wonder if there is anyone for customer service.

I have been a dodo customer 10 years internet started to lag call tec they say problems from line to modem we will send nbn tec out i called to confirm they were comming and was told yes plz be home i waited 4 hours loose of pay as had to take day off they didn't show up so i called tec once again they said issues where fix still i have no internet so the lady proceeded to say i have to wait 24 hrs to see what they can do so just heads up don't use dodo if you want good customer service it's not there no matter how long you have been with them

Signed up for Dodo NBN a month before the desired service activation date. On the activation date, obviously had no internet so chased this up with their support, to be told "Something went wrong when you signed up, this will take 48h". I had to sign up with another provider in the mean time (which got me connected me instantly!). 4 days later, Dodo told me they can't connect me since the port is occupied (duh!). 2 days later, after uploading a proof of residency, I finally got my internet connected. Had to spend hours on the phone for a meagre $12 compensation. Talk about a smooth experience!

Did not meet the speed requirments when tested but not bad at all.

If I could give negative stars I would. This company practices: fraudulent misleading behaviour , unathorised theft form your accounts and double charging. The initial experince started with wanting to connect my internet. It took nearly 3 weeks to get the modem and somone to connect the lines. Then they promised to send a technician. I took the day off and waited all day to whcih they said they had cancelled. They tried to help me connect over the phone and wouldn't listen when I advised that the modem was not connecting. There was a fault in the modem and/or the line. I eventually became frustrated and gave up. I contacted another provider: Aussie Broadband and by comparison the experience was far superior I had my moden in 2 days and they helped me connect over the phone within 15 mins and spoke to a person that had great customer service skills. happy and easy to understand. Back to Dodo however :I was charged the monthly fee upfront twice on the same day! I had to call numerous times to show they have double charged me . They requested evidence which I provided. They said they knew that ther was a glitch that some customers were charged twice today? and then said it would have to be investigated . It took nearly 3 weeks before the refund was returned. My problems still continue with Dodo were I tried mutliple times to terminate the "no lock in contract" Trying to get through to customer service is a feat in itself wasit times are about 40 mins plus . Once you're through it's the equivalent of talking to a "chatbot" they just keep repeating the same 'template things over and over and just cannot use logic or any cognitive ability. I submitted multiple written requests to terminate. I finally got thorough to someone who told me that becuase they had sent the faulty modem and faulty lines that they couldn't fix - that they would agree to pay half the costs. I wanted to return the modem - as it's faulty - they said they didn't want it and so said keep it (even though it's useless junk) and that they would pay $75 towards the final fee and I would pay $75. I got this in writing. Then they charged me $243 unauthorised from my account! I rang them and they said this is a 'connection fee' of $300? (However I had already paid my initial connection fee which was $100 . Honestly i'ts like talking to a low grade chatbot and brick wall - they just repeat the same things. AVOID Dodo at all costs - they deserve to be reported to the ombudsman and removed from trading - they deserve to be as their name is EXINCT. Fraudsters and theives.

The connection is absolutely horrendous and all I get from them after making them aware of the issue is : Your internet is affected and you may experience disruptions and slowdown, this has been a constant issue for weeks at this point. I am getting 6 MBps down, when I am paying for 500. What is the point in paying so much if they can simply brush you aside without any respite? Funny how their motto is being reliable, the irony.

Customer service is too worse as a dodo customer it’s take me 40 minutes to reach customer support but if you call options as a new customer they answer in two minutes.

I was a Dodo customer from August to December 2025, and I'm disappointed to say the experience was consistently poor.
The Main Issues:
Abysmal Internet Speeds
Despite having the router positioned directly next to a window for optimal signal, I was getting a maximum of 4mbps download speeds. This is completely inadequate for basic internet usage in 2025. When I tested Vodafone's service in the same location, the speeds were dramatically better, which clearly indicates the problem was with Dodo's service, not my apartment.
Unacceptable Equipment Policy
When I cancelled my service, I discovered that Dodo doesn't allow customers to return their modem/router equipment - even though I'd been paying $8 per month to rent it. Every other major provider in Australia allows equipment returns, but Dodo forces you to keep it AND charges you the remaining balance on your final bill. This policy is buried in the lengthy terms and conditions, which feels deliberately deceptive.
The Only Positive:
The customer service representatives (Cyrille and Rommel) were polite and processed my cancellation request efficiently. They scheduled the cancellation for the end of my billing cycle as requested and provided clear instructions for obtaining a chat transcript.
Bottom Line:
Between the poor connectivity and the predatory equipment policy, I cannot recommend Dodo to anyone. There are too many other providers offering better service, better speeds, and fairer policies. Save yourself the time, money, and frustration - choose literally any other provider.

I ordered a replacement SIM on 28th November and was told it would take up to 4 days. By 3rd December, I hadn’t received it, so I rang Dodo and waited 40 minutes on hold. I explained the situation and was told it had only been 3 business days and I should wait another day.

I double-checked on my first call that it had been processed on 28/11, and I got confirmation that it was. Still, I only received an email on 5th December saying the SIM was on its way, and then I had to wait another 5 days to actually get it.

When I rang to activate the SIM, I was told it would be done as a priority within 4-5 hours. That didn’t happen. The next day, I called again only to find out it was on some “waiting list” and hadn’t been activated. Another 40 minutes on the phone just to get the SIM working.

This is absolutely terrible service. I will cancel my service as soon as I find a better deal and will never go back to Dodo. DO NOT RECOMMEND. It’s rubbish.

Compromised and incompetent. Do not push any information into their website. It will be sold and harnessed instantly by scammers who will target you and scout for old people. Not sure how they are not shutdown

After getting put on hold for 39 mins.... And 44mins and 56 mins one time.... You get to speak to an Asian woman who speaks awful english. She doesn't understand what your trying to tell her..... And..... YOU CANOT UNDERSTAND WHAT SHES SAYING..... There is just too much wrong .... The problems I've had with them.
DODO..... Is CRAAAAAAP.!!!!
chuck em in the bin.

What a horrible lack of customer service. Sign you up then deny access and won't answer their phones. Don't go near this lot as they are cheaper, but there is no service at all!

I have been experiencing daily internet outages for months with Dodo, and the situation has now become completely unacceptable. Both my wife and I work from home, and the constant dropouts have caused continual disruption to our work, Zoom meetings, and even basic streaming.

NBN Co has already confirmed in writing that our connection is underperforming and that we are eligible for an upgrade to NBN Full Fibre (FTTP). I have sent this to Dodo multiple times, but nothing has been actioned.

To make things worse, Dodo repeatedly sends me updates from no-reply email addresses, instructing me to “respond if the issue persists,” yet I literally cannot reply to the emails. I also received an email saying a specialist would contact me within 4 business hours—that was over 19 hours ago, and no one has contacted me.

My service is currently offline again, and I cannot work. I have spent so much time trying to get this resolved, and it feels like I am going around in circles. No accountability, no follow-through, and no resolution.

I am now formally requesting compensation for the ongoing disruption to my professional and personal life, and I will be escalating this to the Telecommunications Industry Ombudsman if this is not finally resolved.

This has been one of the most frustrating customer service experiences I’ve ever had. I’m posting this review in the hope that someone from Dodo’s team finally takes ownership and fixes the problem.