Dodo Services Reviews 500

I work from home. So internet at home is crucial for me. I placed an order with Dodo to connect my home with internet on a day which is 30 days ahead (giving them time). I explained my situation including why this is important for me.
They said they will connect this on the day. On the day my previous provider disconnected the internet. However the new connection was not active still. I called dodo (horrible customer service experience) they told me that they have placed the request however this will take another 24 to 48 hours.
This is absurd. I have given them enough time so they can keep the trust but all they did were simply ignored the urgency that I have mentioned while placing the order.

I really don't want to continue with dodo and will advise others to keep this incident in mind before they want to proceed with Dodo

Moving houses and asked if they could please transfer my current supply charge and kw charge rate to my new address. Very unhelpful staff member, who quoted me 3 x the current supply charge rate and 2 x the current kw rate than I currently paying. So much for loyalty.
Thank you “Kareen” for being so unhelpful
I will definitely be looking for a new provider.

Paid for 50/20. Was getting 30/7. Checked the network stats from my router and could see the throttling they were putting in place.

For the networking enthusiasts, I was getting:

Modem sync:
- 8284/60101 kbps, exactly matching what speed tests indicate.
- Max Rate: 47296/168719 - Line capable of up to 47 Mbps upstream (massive overhead), so hardware not the problem.
- SNR Margin: 35.3 dB/31.5 dB - Extremely High SNR Margin - typical is 6–12 dB.
- Line Attenuation: 0/2.7 dB
- No errors - Clean line
- No QoS getting in the way

For everyone else - basically the line is clean and the modem capable of far greater speeds, therefore clear throttling put in place by Dodo.

Contacted their support, gave them the exact issue but their support team could only follow a pre-set script, so was absolutely useless.

Switched providers, the issue was instantly resolved.

I cannot express how utterly disappointed and frustrated I am with Dodo. From the very beginning, the service has been nothing short of a nightmare. The internet connection is completely unreliable, dropping out several times a day, and the speeds are far below what was promised. When I contacted their customer support, I was met with long wait times, unhelpful responses, and a general attitude of indifference.
If you value your time, sanity, and money, I strongly urge you to stay far away from Dodo. Their service is unreliable, their support is useless, and the entire experience has been a complete disaster. I am switching providers immediately and will never recommend Dodo to anyone. Avoid this company at all costs!

I am currently using dodo gas and electricity services, to date I have sent them about 50 emails regarding services and changing from direct debit, every single bot response says cannot continue without my dob,acc number, address, sent probably 30 times, zero response from customer service, unfortunately my last resort before I look for another supplier to call them, I actually did get a name on one response, she has disappeared, they need management and training regarding customer service John Hepburn

I switched to DoDo and have continuous dropouts for the last 3 months, now it is has been down for 3 days.

I give up I am switching to another provider as they are unreliable.

I live in Brisbane

this company hires people who cannot understand english and when you need a issue fixed it dosnt happen do not use the scammers

Absolutely the Worst Internet Experience – Avoid at All Costs

I don’t usually leave reviews, but my experience with Dodo has been so frustrating that I feel compelled to warn others. From day one, the internet connection was patchy at best and completely unusable at worst. Frequent dropouts, painfully slow speeds, and zero reliability made working from home or streaming anything an absolute nightmare.

What made it even worse was the support – or lack thereof. I made multiple calls to their customer service team, only to be met with long wait times, vague responses, and no real solutions. Every time I thought the issue might be fixed, the problems came right back. It felt like going in circles with no end in sight.

After wasting far too much time and energy, I finally switched providers – and I couldn’t be happier. The difference is night and day.

If you value your time, money, and sanity, do yourself a favour and go with literally any other provider. I couldn’t strongly advise this enough.

DO NOT USE DODO!!! The connection constantly drops out, sometimes for several days. Customer service is terrible. I tried to cancel 3 times but the cancellation was not logged, so I got charged even though I wasn't even using it. I am still trying to get a refund but as I said, customer service is not good.

Good services very less downtime and stable speed.

no we are not overreacting.

The only timely customer service is when ordering a new service. Every other element of the customer service is inept -- extraordinarily slow answering times, promised responses which never come, and worst of all actually incorrect information on how to activate a phone ...... and irritating links to McDonalds for them presumably to sign you up for some deal or other.
To be fair some individual customer officerrs are polite and helpful ....... if you can actually be bothered to wait for someone to answer the phone.

I've used Dodo twice now in two different homes and had exactly the same experience. 3-4 months after first setting up the internet, it suddenly drops off, streaming becomes impossible, and websites load at a crawl.

To make the experience even more infuriating, the support staff are the worst I have ever experienced, they couldn't care less about resolving your issue. One guy even changed my password at his end but didn't provide me with a new one, thus locking me out of my own internet. I had to use my neighbour's Wi-Fi just to open a new chat and start again. DO NOT USE DODO

Impossible to cancel your service.

They charge you $30-$40 extra for same services by other providers.

Look out for better options, DODO is NOT WORTH IT

I was with Dodo from October 2024 until April 2025 on their NBN plan. From February to April, I had multiple intermittent internet drop outs DAILY that would last from anywhere from 5 minutes to 30 minutes, 4-6 times + a day.

The technical support team was hopeless every time I either raised a support request online, used the internet chat bot or called the support line. They would start at part 1 of the troubleshooting (rebooting modems etc.) and assured me every single time that it would resolve the issue. We even tried a Dodo specific modem and the issue did not resolve the issue either - as I had been saying for months, it was not a modem issue but all support teams kept telling me it was a modem issue.

On multiple occasions they advised me that a technician would be sent to my house to investigate the issue, and I should stay home to great the technician. The technician never arrived on any of the occasions. I was also told that Level 2 technicians would call me back on a few occasions - shock horror - they never called. Despite my many requests to have the issue escalated, it was never escalated.

Ultimately this was all incredibly frustrating to have to deal with, and I am angry I did not leave Dodo sooner. Glad to have left Dodo now and can't wait to have an actually functioning internet with a better technical support team that actually listens to your issue and doesn't just say "but your internet is working fine now Ma'am"

This has got to be the most unreliable and terrible internet we have ever used, and nearly impossible to cancel due to incompetent and difficult to speak to staff and a terrible website set up. They advertise one month free but charged us one week into our plan. Absolutely useless.

terrible and super inconvenient service.
the portal has totally lost the our NBN service (after we added and used mobile services with them and then canceled) leaving us no way to track the service usage, invoice etc.
literally, no way to lodge a customer service request as the service is not even there on the portal.

I should have read these reviews before signing up with Dodo. Don’t use them as it’s impossible to get help with a service issue. We are changing providers and taking the loss.

If I could give zero stars, I would. What is not wrong with DODO? I have internet that is slow, drops out every few minutes (in the inner west of Sydney) can't stream ANYTHING. I bought their modem and it's far worse than the 6 year old outdated one I had. 5G never works - even sitting right infront of the modem. Coverage around my house is very poor - no coverage at all upstairs. "Get a mesh" they said. The whole point was to update my service and get a better deal. I was paying the same price for Optus internet, with reliable adequate speed, all over my house, even outside, on a 6year old modem. But Optus lost all my data, and were also hard to deal with, so I left. Unfortunately, DODO is infinitely worse, but I'll be seriously out of pocket if I cancel now. I wanted to cancel within days of signing up, but they told me I would have to forfeit the modem cost. Buyer beware. I have gas and electricity with them too - big mistake. They charge to use BPAY yet their own convuluted payment system never works... or it is because the internet has dropped out again? Don't do it to yourself. I was trying to save money. I would much rather have my time and sanity back. This experience is not just today. It is EVERYDAY. It is a misery. Dodo is a dud.

0 stars should be an option. They cut off my electricity without any warning the day after I paid my bill. And it wasn't after the due date. Firstly it is so hard to get through to a real person when you call. This is srrioualy the most careless company and customer service I have ever dealt with for any kind of service. They assured me that it will be restored today but I came home to darkness after a long day. No customer service and no one to help after hours. The main energy provider said Dodo sent a restoration request just 30 mins prior... so only after the day had ended so it can only be done tomorrow. I had called more than 7 hours ago and it took them 7 hours to send a request? They have left me stranded with No hot water, no stove..nothing and let's not even think about the amount of food I have to throw away tomorrow morning from my freezer. Will they compensate for it? When you work with people, prioritizing and empathy should be applied.. i guess making money is their only priority. I will change the provider immediately and suggest everyone to do so. Can't believe I was considering getting their internet

My router is currently having delivery problems
Kept calling me ‘Ma’am’ after I told them I was male. Repeatedly. Did not listen to my concerns. Asked what lights were on the router after I told them several times I did not have the router itself. I just wanted to know IF they could help me, and it took a direct question for them to answer ‘no’. It could have been sorted in less than a minute if they’d just listened.