Christian was prompt every session. He explained everything he was doing and the reason why. He was firm, yet gentle with my very anxious dog. He answered all my questions and provided tips. After eve... See more
Company replied
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The process was very thorough and made it easy to understand. The videos helped to provide additional clarity. The only item that was more difficult was the public transportation video. It was not out... See more
Company replied
Dallas digressed due to me having to go to California for a family emergency. I was gone 6 weeks, so his progress had a setback. However, Brianna has met with us 2 times since my return January 9, 2... See more
Company replied
Quickly Responsive and Understanding A huge thank you to the Dog Academy team, especially Cary, who helped expedite the grading of the second submission of our exam. This allowed us to earn the ce... See more
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Company details
Written by the company
Online dog training that really works. 95% Cheaper than professional in-person training, same great results.
Contact info
1321 West Causeway Approach, 70471, Mandeville, United States
- (605) 620-1786
- support@dogacademy.org
- dogacademy.org
4.4
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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Promises that never deliviered
Was promised weekends and in person training but could never get ethier. They keep saying "1 more virtual meeting" over and over till we passed the 30 day refund window then would not refund me for the unused in-person credits. Left now feeling very disrespected and scammed.
Editing to address the reply:
I explicitly requested Saturdays at sign-up, and your sales team assured me it was no problem. The moment I paid, you changed the rules, told me Saturdays were impossible, and forced me to accept late-night weekday sessions after 7:00 PM just to get started.
You are using a 'safety foundation' narrative as an excuse, but after our second Zoom meeting, our actual trainer explicitly told us Sawyer was ready for in-person training. When I called to schedule those physical sessions, your corporate office overrode the trainer's professional assessment, denied the scheduling, and demanded I do even more virtual sessions. My trainer even admitted to me that they didn’t believe Dog Academy actually had anyone in my area capable of handling our in-person training.
It wasn't until I called to complain and demanded a refund for the second time that a Saturday session suddenly 'miraculously' became available. By then, the trust was entirely broken.
You took my money for an in-person package, failed to provide it, forced me into virtual sessions that were completely insufficient for my situation.
13 May 2026
Unprompted review
Reply from DogAcademy
Dear Anthony,
Thank you for taking the time to share your concerns. We understand your frustration and appreciate the opportunity to address your experience.
First and foremost, we want to acknowledge the seriousness of Sawyer’s behavioral challenges. At the start of training, Sawyer was identified as a high-risk case due to fear-based reactivity, including a prior bite incident that required urgent care treatment. Because of this, our trainers determined that beginning with virtual behavioral foundation work was the safest and most appropriate course before introducing in-person sessions.
Your initial evaluation session was scheduled within six days of enrollment, and accommodations were made to work within your stated availability requirements of evenings after 7 PM and preferred weekends. Throughout the process, our training staff continued evaluating Sawyer’s readiness for in-person work. Based on the professional assessments of multiple trainers, it was determined that additional virtual sessions focused on confidence-building, muzzle conditioning, and desensitization were necessary before safely transitioning to in-person training.
We understand your concern that the process felt prolonged. However, these recommendations were based on trainer evaluations and safety considerations rather than an attempt to delay services. In fact, Dog Academy provided an additional virtual training session at no charge and also arranged a rare Saturday accommodation with your trainer in an effort to better support your scheduling needs.
Additionally, we would like to clarify that Dog Academy does have multiple qualified in-person trainers located within approximately 15 miles of your area who would have been available to work with Sawyer once he successfully graduated from the behavioral foundation stage and was deemed safe and ready for in-person handling. The delay in transitioning to in-person sessions was not due to a lack of trainer availability, but rather based solely on the professional recommendation of the behavior team regarding Sawyer’s readiness and safety.
We also understand your disappointment regarding the refund request. While your account falls outside of the refund policy window, your unused in-person training credits remain active and available for future use should you choose to continue training once Sawyer is ready for in-person work. Additionally, your lifetime access to virtual support resources and course materials remains available.
Our goal has always been to prioritize the safety, progress, and long-term success of both you and Sawyer. We regret that your experience did not meet your expectations and appreciate the feedback you have provided.
Sincerely,
Dog Academy Team
Thorough instructions and well paced.
Thorough instructions and well paced.
19 May 2026
Unprompted review
Reply from DogAcademy
Thank you for your kind feedback! We’re glad to hear the instructions were clear and the pace felt comfortable throughout the training. We appreciate you taking the time to share your experience with Dog Academy and we are happy to have been part of your journey!
Alyx is really easy to communicate with…
Alyx is really easy to communicate with and does an excellent job with explaining thje early tools of training my pets. I look forward to communicating with her moving forward.
15 May 2026
Unprompted review
Reply from DogAcademy
Thank you so much for your thoughtful feedback! We’re so happy to hear that Alyx has been easy to communicate with and has done such an excellent job explaining the early training tools for your pets. We’ll be sure to share your kind words with her. We look forward to continuing to support you and your pets on this journey! 🐾😊
I would never recommend this company to…
I would never recommend this company to anyone! They boast of a thirty day money back guarantee but the trainer they assigned my dog didn’t show up the first time then we were past the 30 days of course. The trainer assigned took my dog for a 48 hour board and train which I found out later is not something the dog academy even offers. I was told I would get pictures and videos of the training she was receiving. I got a video of the training with my dog in a room. The trainer was kicking a cardboard box and my dog ran to get a toy out took it back across the room. Then the trainer did that several more times. When I asked what that was accomplishing I got no response for a couple of weeks and it accomplished nothing just to show her playing. She was kept most of the time in a too small kennel. I know that because I saw what she was transported in and the trainer wanted to make sure my kennel was much bigger. I am now having to spend even more money to take my dog to a different trainer. No money back of course. 30 day policy and all. My dog was set back in her training from this experience. She learned nothing she didn’t already know. DO NOT WASTE YOUR MONEY HERE.
1 March 2026
Unprompted review
Melody was absolutely fantastic
Melody was absolutely fantastic! She went above and beyond to make sure I understood exactly how the process works, breaking everything down with clarity and genuine care. Her warm, personable energy made the entire experience feel effortless. It’s rare to meet someone who is both incredibly knowledgeable and truly friendly, but Melody embodies both. I left the conversation feeling confident, informed, and genuinely appreciated. She’s a star!
I am also very excited to have this opportunity online. Thank you for making this available!
11 May 2026
Unprompted review
Reply from DogAcademy
Hi Verda,
Thank you so much for your incredibly thoughtful review! We’re absolutely thrilled to hear Melody provided such a caring, informative, and personable experience. She truly has a passion for helping both pets and their people, and your kind words perfectly reflect the level of support we strive to provide every day.
We’ll be sure to share your feedback with Melody — we know it will mean the world to her! We’re also so happy to hear you’re excited about the convenience of our online opportunities and services.
Thank you again for your trust and support!
Warm regards,
Dog Academy 🐾
Quickly Responsive and Understanding
Quickly Responsive and Understanding
A huge thank you to the Dog Academy team, especially Cary, who helped expedite the grading of the second submission of our exam. This allowed us to earn the certificate under a tight deadline for my dog to join me on my flight to clear out my grandparent's home, when my dog's support would be crucial. Thank you all! I'm so grateful.
8 May 2026
Unprompted review
Reply from DogAcademy
Marisa, thank you so much for your heartfelt review. We’re so glad Cary and the Dog Academy team could help support you during such an important time. Wishing you safe travels and comfort as you navigate this journey with your pup by your side.
Warm regards,
The Dog Academy Team
Great attention to a mistake I made.
I just joined Dog Academy & have my first private lesson soon. There was a misunderstanding and a representative reached out to me immediately and kindly corrected the issue. I was quite pleased with their effort to reach me and assured things were going a okay.
5 May 2026
Unprompted review
Reply from DogAcademy
Hello Lulinda,
It was a pleasure following up with you regarding this matter. We sincerely apologize that the course portion of your order did not meet your expectations.
We are looking forward to arranging for your in-person trainer to work with you directly so you can receive hands-on guidance, achieve meaningful results, and have the additional support you need throughout the process.
If you need anything further from us, please do not hesitate to reach out. We truly appreciate the opportunity to work with you and Stormy, and we look forward to continuing to support you in the future.
We also appreciate your feedback and will continue working to improve our courses to ensure they are as effective and valuable as possible moving forward.
This program is very informative and…
This program is very informative and provides great courses to successfully train your dog, whether it would be for basic training or service dog training. My service dog has learned so much through US service animals and Dog Academy. My dogs last mission is to complete the video sessions, and pass to graduate with her certified service dog certificate. I feel confident that she will pass, thanks to the training from Dog Academy.
5 May 2026
Unprompted review
Reply from DogAcademy
We truly appreciate your kind words and support! 🐕❤️ Helping dogs and their humans thrive together is our passion. Thanks for letting us be part of your journey 🐾🎉
Reply from DogAcademy
Thank you for your review and for choosing Dog Academy! 🎉🐕 We’re honored to be a part of your dog’s training journey and wish you both continued success 🐾🐶
After my one star review I was promptly…
After my one star review I was promptly contacted by the GM. He showed true concern and asked what he could do to rectify the problem. I asked for a full refund and that is exactly what I received. That is why I give the 5 star review.
24 April 2026
Unprompted review
Reply from DogAcademy
Thank you for giving us the opportunity to make things right, Doreen. We truly appreciate your honesty and are glad our team was able to address your concerns promptly. Your feedback means a lot to us.
Warm regards,
Dog Academy
Professional and reasonably priced
I was looking for one on one trainer for my new 14 week old puppy. From the time I reached out to the company and interacted with John, who fully explained the benefits of the platinum package to my first session with Lisa, I have been very impressed with their professionalism, knowledge, and I am looking forward to our first lesson face-to-face next week with trainer Stevie. They all worked well with appointment appointments available within my busy schedule. They use positive reinforcement and non-punitive training and support throughout the whole life of my new fur baby. I have access some of the home training videos as well and they are very well done not too lengthy. My dog will be trained as a service dog once he meets the requirements and is six months old. Overall, the cost was very reasonable for the service that I will receive.
30 April 2026
Unprompted review
Reply from DogAcademy
Thank you so much for sharing your detailed experience! We're thrilled to hear that John, Lisa, and Stevie have all made such a positive impression and that the process has been smooth and accommodating to your schedule.
It’s great to know you’re finding value in the training approach and resources, and we’re excited to be part of your puppy’s journey as he grows and works toward becoming a service dog. We truly appreciate your trust and look forward to supporting you both every step of the way!
Thank you for your patience with me…
Thank you for your patience with me with taking this course. I learned a lot reading each PSD training course.
27 April 2026
Unprompted review
Reply from DogAcademy
Hi Ellie,
Thank you so much for your kind words—we’re so glad to hear you had a positive experience with the course 💙
It’s great to know you found the PSD training informative and valuable. We truly appreciate the time and effort you put into completing it!
If you ever need anything moving forward, we’re always here to support you.
Warmly,
Dog Academy Team 💙
Won't stop calling me and leaving the…
Won't stop calling me and leaving the same automated message again and again - every day!
Edit after reply from Dog Academy.
Either this response is a lie or is incompetence or maybe a bit of both - because I got yet another automated call from Dog Academy at 12:27PM EST. "Hi, this is Lisa with Dog Academy. We saw you were on our website and wanted to offer..."
I don't want to hear from you all again! Giving any personal information to this business was a mistake because you blood suckers won't leave me alone.
26 April 2026
Unprompted review
Reply from DogAcademy
Hi there,
Thank you for providing the information we needed—we truly appreciate it.
We’ve added your number to our Do Not Call list, and you should not receive any further calls from us unless you reach out to Dog Academy directly.
We sincerely apologize for the inconvenience and appreciate your patience while we resolve this.
Warmly,
Dog Academy Team
Thank you so very Much Miss Sean for…
Thank you so very Much Miss Sean for our awesome conversation this morning
I am very excited to get Fritzi started in his training
You explained everything thoroughly& completely & thank you for all of the discounts
Tricia M. Gerbino
27 April 2026
Unprompted review
Reply from DogAcademy
Thank you so much for the kind review! It’s always wonderful to hear when conversations are helpful and everything is clearly explained. Starting training is an exciting step, and it’s great to see that enthusiasm!
Support is always available throughout the process, and we’re grateful for the opportunity to be part of this journey. Wishing you and Fritzi all the best as training begins!
Great customer support and…
Great customer support and communication with the team support
24 April 2026
Unprompted review
Reply from DogAcademy
Thank you for your kind words! We’re happy to hear you had a great experience with our support team and communication. Providing responsive and helpful service is always our goal. Don’t hesitate to reach out if you need anything in the future!
Excellent Online training
The course is taught in easy-to-understand training lessons. The structure of the course makes it easy to follow so that by the end of the course you have a thorough understanding on how to be a good handler.
24 April 2026
Unprompted review
Reply from DogAcademy
Thank you for your thoughtful feedback! We’re so glad to hear that you found the course easy to follow and the lessons clear and understandable. It’s great to know the structure helped you build confidence and gain a thorough understanding of how to be a great handler. We truly appreciate you taking the time to share your experience!
I was disappointed that there was no…
I was disappointed that there was no video content in this course and that it did not go more in depth about the French Bulldog and caring for them.
24 April 2026
Unprompted review
Reply from DogAcademy
Thank you for your honest feedback, Elizabeth—we’re sorry to hear the course didn’t meet your expectations. We understand how valuable video content and breed-specific guidance can be, especially for a French Bulldog. Your input is incredibly helpful, and we’ll be sure to share it with our team as we continue improving and expanding our courses.
If you’d like, we’d be happy to point you toward additional resources that go more in depth on French Bulldog care. We truly appreciate you giving Dog Academy a try.
Warm regards,
The Dog Academy Team
Amazing Customer Service!
The service representative I spoke with when setting up my account and getting started was incredible! I forgot his name though! I spoke with him on 4/23/26 starting at 11:45 am EST and he was so friendly and helpful, it made it so easy for decide to join! He really understood what I was needing for my beagle Pumpkin and was kind and really wanted to make sure he helped me as much as possible. I wish all customer service reps could be as awesome as him! I am so sorry I forgot his name!!
23 April 2026
Unprompted review
Reply from DogAcademy
Wow, thank you for the glowing review! 🌟 Helping owners and their dogs grow together is exactly why we do what we do 🐶❤️ Give your pup some extra belly rubs from us! 🐾
DogAcademy provided an excellent…
DogAcademy provided an excellent experience from start to finish. The training instructions were clear, easy to follow, and very effective. I really appreciated how everything was broken down step by step, which made it simple to stay consistent and see real progress. The staff and support were also very responsive and helpful whenever I had questions. What stood out most was how practical and positive their approach is—it really focuses on building a strong bond with your dog while teaching important skills. I’ve seen noticeable improvements in my dog’s behavior, and I feel much more confident as an owner. I would definitely recommend DogAcademy to anyone looking for reliable and well-structured dog training.
13 April 2026
Unprompted review
Reply from DogAcademy
Thank you so much for your thoughtful review! We’re really glad to hear that the step-by-step structure and positive approach made a difference for both you and your dog. Building that strong bond while making real progress is exactly what we aim for, so it’s great to know you’re seeing those results and feeling more confident as an owner.
We also appreciate your kind words about our support team—we’re always here to help whenever you need us. Thanks again for trusting DogAcademy and for recommending us!
Excellent course
Excellent course, I recommend it to everyone. Good price, helpful, and dog-friendly training lessons. Thank you so much for everything!
18 April 2026
Unprompted review
Reply from DogAcademy
Thank you so much for your wonderful feedback! We’re thrilled to hear you found the course helpful, affordable, and dog-friendly. That’s exactly what we strive for! We truly appreciate your recommendation and are always here if you need anything in the future.
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