Difficult process to return
As others have mentioned, the return process leaves something to be desired. Don't expect it to be easy if you would like a refund — we have yet to receive one and don't know if we even will.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Doggy Bathroom is a pet care company dedicated to offering innovative indoor potty solutions designed especially for small dogs and pets. Our flagship product, the Doggy Bathroom, is a thoughtfully designed, stylish, and functional indoor litter box system that helps pet owners maintain a clean and comfortable home environment. We are committed to enhancing the quality of life for both pets and their owners by providing products that are discreet, hygienic, and easy to use. At Doggy Bathroom, we pride ourselves on our sleek design, durable materials, and customer-focused service. Our products are ideal for apartment living, urban pet owners, and those with pets who require indoor potty options. With a focus on quality, functionality, and aesthetic appeal, we aim to create solutions that seamlessly integrate into modern living spaces while addressing the unique needs of pets and their families.
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As others have mentioned, the return process leaves something to be desired. Don't expect it to be easy if you would like a refund — we have yet to receive one and don't know if we even will.
The Doggy Bathroom has been a lifesaver during winter. My Pomeranian refuses to go outside when it’s freezing, and this gives her a warm, comfortable alternative. The Pee pads work great, and cleanup is ridiculously easy. I also love how the design blends into my home. I wish more pet products looked this modern. Highly recommended for anyone with a small dog in a cold climate!
I had a great experience with the customer service team when I had an issue with my order - my pup and I are happy customers!
Horrible experience. They will not let you return if you use a promo code to order. See many other reviews citing bad customer service. Do not buy. I never would have purchased if I had known I could not return if I needed to.
I have a $160 plastic wrapped white box I now have to figure out how to get rid of.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.