Dog Standards Reviews 205

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting that the food is fresh, nutritious, and made with high-quality ingredients. Many people observed significant improvements in their dogs' health, including better digestion, shinier coats, increased energy, and a general enthusiasm for mealtime. Consumers appreciate the transparency regarding ingredients and the variety of options available, making it easy to find suitable choices for even picky eaters or dogs with sensitive stomachs. However, some customers also noted issues with order fulfillment and delivery, with instances of food arriving partially or completely thawed due to inadequate packaging or delays. A few people experienced unresponsiveness from customer service regarding order problems, and some mentioned receiving incorrect items or missing promised probiotic packs.

What people talk about most

Product

People report positive experiences with the product, highlighting that their dogs love the food and show... See more

Quality

Customers consistently express satisfaction with the quality of the food. Many reviewers highlight the... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the easy ordering process, reliable... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers appreciate the convenience of... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the customer service for... See more

Based on these reviews

Rated 4 out of 5 stars

We have been part of the Dog Standards family since April of 2025 and our little piece of joy (Radar) has enjoyed every morsel. The food is expertly prepared, packaged and ready for delivery (the cost... See more

Company replied

Rated 5 out of 5 stars

I’ve been feeding my dog Dog Standards recently and I’m honestly so impressed. The food is incredibly fresh you can actually see the veggies and real ingredients in every meal. It’s packed with nutr... See more

Company replied

Rated 5 out of 5 stars

As soon as Chino and Nikko got on to Dog Standards everything changed (even though things weren't bad) but now they run to their bowls and show us crazy love and respect/discipline i would guess out o... See more

Company replied

Rated 5 out of 5 stars

I've tried so many different diets and feeding methods for my rescue dog Mary, and she's always been kind of meh about mealtime --well, not anymore! Mary loves the Dog Standards recipes and her coat i... See more

Company replied


Company details

  1. Pet shop

About Dog Standards

Written by the company

We customize and deliver fresh meal plans for dogs to doorsteps across Canada.

Get Started

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great service!

They always respond quickly to any issues and are very accommodating to our changing needs. A wonderful company to deal with and amazing food.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

I am genuinely SO happy and grateful!!

I am genuinely SO happy and grateful to have found Dog Standards!! 😍🐾 I started feeding their food to my dog Mary, and I honestly couldn’t be more thrilled with the experience. Everything about this company feels thoughtful, intentional, and truly centered around dogs’ health and well-being.

The quality of the food is absolutely amazing!! Clean, simple ingredients that make me feel excited and confident every single time I feed Mary. Seeing her enjoy her meals and do so well on this food has been such a relief and a joy ☺️💚 There is nothing better than knowing you’re giving your dog something you can fully trust.

Dog Standards truly feels like a company that leads with heart. From the food itself to the way they communicate, you can tell there is genuine care behind everything they do. It’s rare to find a brand that feels this aligned with what dog owners want for their pets!!

I’m beyond thankful to have discovered Dog Standards and so happy Mary is on this food 😍🐶 I recommend them wholeheartedly to anyone who wants the absolute best for their dog!!

27 February 2026
Unprompted review
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Reply from Dog Standards

Wow, Corinna, this is SO amazing to hear! Thank you so much for this beautiful review. We could not be happier to hear that Mary has been loving her new food, and look forward to continuing to see her thrive on high-quality, human-grade food. We really do care so much, and it's incredible that you can see that. Thank you so much for your loyalty. 💙

Rated 3 out of 5 stars

The Pros and Cons

I think there are both pros and cons to this company and their food.
First, the positives: If you want to feed your dog fresh, quality food but don’t have the time, energy, or knowledge to properly prepare it yourself, this is one of the only convenient options. The ingredients appear high quality, and I do believe fresh food is healthier overall. The cost is high (I’m paying close to $300/month with tax), but if it works for your dog, it may be worth it.
That said, it hasn’t been a miracle for us. My dog has allergies, and while I was hopeful about their “28-day improvement” timeline, we didn’t see noticeable changes. That may not be the food’s fault — we’re still figuring out his triggers — but it’s worth mentioning for anyone expecting dramatic results.
A big concern for me is shipping. Thankfully we’ve never received thawed food, but we have had delays. Our last delivery sat with the carrier for 48 hours. That makes me nervous, especially thinking about summer temperatures. For a subscription-based company shipping perishable food every two weeks, delivery timing should be airtight. If you run low and need extra food, they can’t ship off-schedule — the earliest they could send mine was the exact date of my next delivery. That forced me to order extra packs to keep on hand, which increased my upfront cost. For something subscription-based, that lack of flexibility is a bit frustrating.
Their feeding recommendations were also very off for my dog. They suggested 198g/day for my 13lb (ideal weight) 1-year-old Bichon. Within two weeks, he dropped to 11.2lbs. I’ve since adjusted to 285g/day, and he’s now steady between 11.8–12lbs, which my vet confirmed is healthy for him. So if you’re ordering, monitor your dog’s weight closely and be prepared to adjust, which is to be expected with any new dog food. But because we only received so many packs based off of their recommendation and I needed to up his daily grams, we ran out of food before the next shipment. And as I said, they were unable to ship out our next order any earlier. This was very stressful and required some creativity.
The website/account system is pretty basic. You can adjust pack quantity, but anything else requires contacting customer service. Customer service is very friendly and quick to respond (shout out to Mark for being so awesome), but we’ve had multiple small billing/order errors (discount codes not applying correctly, extra packs added incorrectly, pricing not grouped properly). Each issue was fixed when I followed up, but if I hadn’t caught them, I would’ve paid more. That shouldn’t happen repeatedly.
Overall, I think the food quality is good. The logistics and backend systems need improvement. For the price point, I expect more seamless delivery and account management. I’ll likely continue short-term because I do believe fresh food is beneficial and I’m too busy to prep it myself — but if I find a comparable option with smoother operations or slightly lower cost, I would switch.
But I will say my dog loves the food! And I do feel the probiotic powder is high quality too, and really helped with the transition from kibble. I'm happy that a company like this exists to help dog owners feed their pups better food. Can't ever see myself going back to feeding kibble.

27 February 2026
Unprompted review
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Reply from Dog Standards

Thank you so much for your review, Talia. It's amazing to hear that your dog is a huge fan of our fresh recipes and that our probiotic, BellyBuddy has helped with the food transition! Long term changes can definitely take several months to see as consitency is key, however, excitment for meal time, better digestion and higher energy all comes within the first month of transition, which it seems as though have witnessed, which is amazing! We completely understand your concern about shipping, due to your remote location we must use a third party delivery service such as UPS, where delays can occur. That being said, if anything ever happens to the quality of the food, we will always refund you or send a replacement box immediately. We look forward to continuing to improve our systems and feeding your pup the highest quality fresh meals!

Rated 5 out of 5 stars

How do I keep my senior dog healthy?

I had questions and I was grateful that they answered them specifically. I have a senior dog who is 20 years old he's a little Chihuahua cross with Jack Russell and his little buddy just passed away and I had a lot of questions. My little guy is doing very well he loves the food he has no teeth now so he can actually eat it. So thank you so much for the great healthy food that will help propel his life even further.

12 February 2026
Unprompted review
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Reply from Dog Standards

This so amazing to hear! Wow, 20 years old, that's an incredible accomplishment. We're so proud to be part of your pups incredible health story. 💙

Rated 5 out of 5 stars

Food is great for our dog

Food is great for our dog. The packaging keeps it frozen. It is the correct amount for him. No complaints.

26 February 2026
Unprompted review
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Reply from Dog Standards

Thank you so much for the review, Linda 💙

Rated 5 out of 5 stars

Love the quality

Love the quality! My lab has been a fan of their food for years! I recently got a dachshund puppy and am currently in the process of switching her to Dog Standards. A great company with an amazing mission!

24 February 2026
Unprompted review
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Reply from Dog Standards

Thank you so much for the review, Maddie. 💙 We appreciate your loyalty and kind words.

Rated 5 out of 5 stars

Maintain Gut Health for my Dog

My dog has extreme dietary restrictions and allergies. To ensure gut health I add this probiotic to her meals daily.

It is part of our daily routine and ensures she if doing well and doesn't have any issues. I have used other products before but this one works great.

22 February 2026
Unprompted review
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Reply from Dog Standards

We're so happy to hear how helpful BellyBuddy has been for your dog's gut health, Andrea!

Rated 5 out of 5 stars

Great product and great support

Great product and great support. Support Canadian. Only feedback is to introduce more variety if you can, perhaps another lean meat with grain.

23 February 2026
Unprompted review
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Reply from Dog Standards

Thanks so much for the feedback, Madeleine! We are excited to say that we are currently working on introducing more recipes in 2026. 💙

Rated 5 out of 5 stars

Best decision I made to change her food

I couldn’t be happier with this hypoallergenic dog food! My Westie Boba absolutely loves it — mealtime excitement is guaranteed, and her bowl is clean in seconds. I’ve also noticed she seems more comfortable and happy overall, which gives me real peace of mind as a pet owner. It’s such a relief to find a food that’s both gentle on her stomach and clearly delicious to her. Highly recommend to anyone with a sensitive dog

1 January 2026
Unprompted review
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Reply from Dog Standards

This is so amazing to hear, Frances! We're so happy that Boba loves her fesh recipes, and that our premium food has given you peace of mind as a caring dog parent. 💙

Rated 5 out of 5 stars

Happy Dog Standards customer

I’m a happy Dog Standards customer! I switched from premium kibble to Dog Standards 5 months ago and I’m so glad I did! Their food is high-quality, with simple, healthy ingredients, which gives me peace of mind. Their customer service is prompt and always accommodating of my requests. Most importantly, my dog loves the food. I’ve never seen him this excited for his meals!

23 February 2026
Unprompted review
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Reply from Dog Standards

Thank you so much for your review, Holly 💙 We're so happy to hear that your dog loves our fresh recipes and that our customer service team is always there to help :)

Rated 5 out of 5 stars

Excellent

The food is excellent and our dog loves it. Customer Service is responsive and courteous and always rectifies if something should go wrong. Great company.

6 February 2026
Unprompted review
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Reply from Dog Standards

Thank you so much for your review, Bjorn 💙 We're so happy to hear that your dog loves our fresh recipes and that our customer service is always helpful!

Rated 5 out of 5 stars

Order modification is a breeze

It’s very easy to modify our order when needed.,, there’s always a prompt response and rarely a hiccup - our girl is loving the quality meals

18 February 2026
Unprompted review
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Reply from Dog Standards

This is so amazing to hear Johnny and Molly! Thank you for the rave review. 💙

Rated 5 out of 5 stars

My 17-yr-old pug X boston is thriving…

My 17-yr-old pug X boston is thriving on this food! I was skeptical at fist, as he has developed such a sensitive tummy in his old age, but I was very slow in introducing it. I used it as a topper on his vet kibble at first, and noticed an improvement in his stools immediately, so slowlyyyyy switched him to 100% Dog Standards. His weight is good, coat is shiny, poops are good. He loves it, too- happy boy! And I love that it is delivered right to my door.

1 June 2025
Unprompted review
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Reply from Dog Standards

Wow, thanks for this amazing review Caitlyn! We are so thrilled to hear that your boy is thriving on our fresh recipes. Nothing better than human-grade, vet-developed recipes, delivered right to your door. 💙

Rated 5 out of 5 stars

My dog is a very finicky eater

My dog is a very finicky eater. He's been eating Dog Standards food and finishes is meals twice a day. I almost despaired at what food to give him, but I have finally found the food that makes us both happy

9 February 2026
Unprompted review
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Reply from Dog Standards

This is so amazing to hear! So many of our customers can relate to your review, being almsot out of options to feed your picky eater, until they discover Dog Standards' fresh recipes. We're thrilled our food has made you both happy. 💙

Rated 5 out of 5 stars

I have tried my dog on many foods as he…

I have tried my dog on many foods as he has a sensitive stomach and nothing worked. Some did for a bit but then stopped working. Since being on Dog Standards, my dog loves the food, has no sensitivity and I love the clean ingredients-all human grade ingredients. I totally recommend them, especially if you love your pet

23 February 2026
Unprompted review
Dog Standards logo

Reply from Dog Standards

We're so happy to hear that after trying several different brands, your pup has fallen in love with Dog Standards fresh recipes! Here's to many more fresh meals :)

Rated 5 out of 5 stars

My dog loves the food

My dog loves the food - it is fresh and consistent and I love that it is local.

23 February 2026
Unprompted review
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Reply from Dog Standards

Thank you so much for your review, Emily 💙 We take great pride in delivering high-quality, fresh food that's made in Canada!

Rated 5 out of 5 stars

My fussy dog loves this food

My fussy dog loves this food, and it's been gentle on her belly. No more itch! The team is great to work with when adjustment are needed. Can't imagine switching back to kibble!

23 February 2026
Unprompted review
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Reply from Dog Standards

It's so amazing to hear how our gently-cooked food has helped your pup's sensitive stomach, Trish :) Thank you for the review and for being a loyal customer 💙

Rated 5 out of 5 stars

My dog laps up the chicken meals

My dog laps up the chicken meals. Her fur and digestion have been amazing. Vet visits confirm good health and she hikes and play. We love the Dog Stabdatds meals as a main or a topper.

23 February 2026
Unprompted review
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Reply from Dog Standards

Thank you so much for this wonderful review, Maralea! It's so great to hear that your dog loves our Grain-Free Chicken Recipe. 💙 Here's to many more fresh bowls!

Rated 5 out of 5 stars

Investing in long term health and wellness

I have always been a believer that feeding you dog quality food keep them away from the vet down the road. This food is fantastic! Well made and fresh. Invest in your dogs future - you won't regret it!!

5 November 2025
Unprompted review
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Reply from Dog Standards

We couldn't agree more! Your dog is lucky to have you as their pet parent 💙 Thank you so much for the rave review.

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