My cosplay and wig were said to arrive in one and a half months but only took two weeks! But the clasp to put my bow on the dress didn’t line up and also had four sticking out things instead of tw... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have ordered so many times before from DokiDoki with no issues or really minor issues and they were always good with costumer service however their service has declined a lot and I cannot believe it... See more
Actually happy with this place! They do have a little lack of sizes, and they do come up very small.. which does suck, but my sister is happy with them so that's what matters to me! The shipping is... See more
I ordered the k-angel wig and outfit on the 12th july. It never arrives, and yet on my dokidoki account it says shipped. They email me about this only this month, saying that the package was never del... See more
2.4
Poor
86 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overpriced
Cosplays are okay, but definitely are overpriced. Also has some questionable business practices.
9 November 2021
Unprompted review
Good customer service!
Very smooth experience even though the package was lost but that was Swedish post office fault that managed to lose it between two local pick up points. The communication with the seller was easy and pleasant. Everything was solved quickly. I'll defintely be shopping here again!
4 August 2021
Unprompted review
Support language barrier
Ordered a very expensive costume and then I saw that some important parts were maybe not included. I contacted them about it and they kept responding with conflicting answers. So I ended up canceling my order even though I was very excited for it and till now I still don't understand which specific parts were not included and what were.
20 July 2021
Unprompted review
Excellent quality, just as described on the website
I am really happy with the Xie Lian cosplay I bought from this store. The size measurements were really helpful in determining which size I needed and are very accurate. The fabric details shown in the pictures online also match with what I received. The cosplay as a whole also feels well made with good quality fabric that are definitely worth the money I spent on it.
I'm also very happy with how fast I got my cosplay. It was a pre-order item and on the website it said it could take up to 60 days to be finished and delivered, but not even 2 weeks later it got delivered to my home!
My experience with this company has been very good. I would definitely buy something from them again.
14 July 2021
Unprompted review
High quality and fits perfect!
Ordered the Shinobu Kochou cosplay (S) and it fits perfectly, everything looks good and the materials are high quality (I ordered the SR, the haori has patterns woven into the fabric giving it extra nice details). Would recommend and already bought my second cosplay from here!
7 April 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.