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Dolcelove Reviews 125

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TrustScore 3.5 out of 5

3.7

Beauty product supplier
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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the product and its quality, often noting that it delivers a natural-looking tan and is effective. Many appreciate the pleasant taste of the drops, finding them superior to other brands they've tried. Reviewers also mention the convenience of the product and its ability to provide a tan without sun exposure or the typical self-tanner odor. However, some people were dissatisfied with the delivery service, reporting that their orders took longer to arrive than expected, with some experiencing significant delays or even not receiving their products at all. There are also mixed opinions regarding the value for money, as some customers felt the product did not work for them despite consistent use, leading to a perception of wasted money.

What people talk about most

Product

Users describe positive interactions with the product, often praising its taste and effectiveness. Many... See more

Quality

Consumers generally find the product quality to be positive, with many praising its effectiveness in... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise quick delivery, easy ordering,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many consumers report that... See more

Value for money

Reviewers mention ambiguous feedback about value for money. Many consumers express disappointment, stating... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First delivery seemed to take ages to arrive but second was much faster. Also impressed that I received an email asking if I wanted to continue with the subscription before it was despatched. I've o... See more

Rated 4 out of 5 stars

I had ordered this before and it took along time to make any difference colour wise .Finally its working I have had cancer and have to stay out of the sun Being Scotland with fair skin and red... See more

Rated 4 out of 5 stars

It’s early days yet been using to help me get a good base tan . Currently using sunbed to aid too , but it really does seem to working as people have commented how much I seem to be tanning. So will d... See more

Rated 4 out of 5 stars

It did take a while to come although it stated delivery was fast but I appreciate you emailed me to make sure the product eventually arrived and gave me a discount on my next purchase. For this I thin... See more

Company details

  1. Beauty product supplier

Written by the company

DolceLove is a tanning drops brand built for people who want a real, natural-looking glow without sunbeds, streaks, or fake tan messing up their bedsheets. Our drinkable Tan Drops work from within using carefully chosen ingredients that support your skin's natural tanning process gradually over time, no harsh chemicals and no melanotan involved. We're not going to pretend we got everything right from day one because we didn't. Over the past 6+ months we've put a lot of work into improving every part of the brand based on honest feedback from our customers. The formula has been completely reworked with a stronger dosage and the ingredients we knew were missing, so it actually delivers results without needing sun exposure to back it up. We've also launched new flavours that genuinely taste good, strawberry, peach mango and our reformulated watermelon are the current line up. One of the biggest lessons we learned is that real results take time. After running surveys with our own customers, we found that visible changes start showing up around the 1 to 1.5 month mark, with the best results around 3 to 4 months. We've updated our entire website to reflect this honestly because the last thing we want is to mislead anyone with unrealistic timelines. On the support side, we've grown our team and made sure every email is replied to within 24 hours by an actual human. Our only active support email is support@dolcelove.co We ship worldwide and we're still learning, still improving, still listening. If you've been burned by the tanning drop space before, we get it, that's exactly why we're trying to do things differently.

Contact info

3.7

Average

TrustScore 3.5 out of 5

125 reviews

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1-star

Replied to 57% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Absolute RUBBISH

Absolute RUBBISH, doesn’t really taste like watermelon, I’m 24 days into taking this and no change whatsoever, I’ve contacted Dolcelove on at least 2 occasions only to be given the usual rubbish reply, no refunds at all, not even if it doesn’t work, my advice to potential customers is DONT BUY IT, SAVE YOUR MONEY AND TRY ELSEWHERE, if only I could have given it 0 ⭐️, RUBBISH RUBBISH, UTTER RUBBISH

24 July 2025
Unprompted review
Dolcelove logo

Reply from Dolcelove

Hey, really sorry to read this and we genuinely appreciate the honest feedback even when it's hard to hear.

Being upfront with you, we had a rough patch on the customer support side. The volume of orders coming in got way ahead of what our small team could handle, we were only running with 1 to 2 support members at the time and the inbox just piled up.

Some of the team also weren't fully trained yet and that resulted in those generic replies you got, which is not the kind of service we want to give anyone.

We've since hired more people and properly trained the team to make sure every email is replied to within 24 hours with an actual human response.

On the product side, 24 days unfortunately isn't enough time to see proper results with our drops. After running surveys with customers over a few months, we found the real timeline for visible changes is around 3 to 4 months, with skin usually starting to shift around the 1 to 1.5 month mark.

We were initially promising faster timelines which wasn't realistic and we've fixed that on the website too. We also reworked the formula with a stronger dosage and the ingredients that were missing before, the watermelon flavour was reformulated as well so it actually tastes how it should now.

We know none of this undoes your experience and we're not trying to make excuses, just being transparent about what went wrong and what we've changed.

Really sorry again for letting you down.
— Dolce Love Team

Rated 4 out of 5 stars

Overall great customer service

It did take a while to come although it stated delivery was fast but I appreciate you emailed me to make sure the product eventually arrived and gave me a discount on my next purchase. For this I think your customer service is great. Thank you.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Worth the wait!!!!

Took a little longer to arrive than I expected but it was certainly worth the wait. I have been using it for around a week and can definitely see it is working. Not only do I look tanned but my skin feels lovely too

20 July 2025
Unprompted review
Rated 1 out of 5 stars

Order not received!@

Placed my order on 26.6.25 and despite contacting customer service on 3 separate occasions, I have STILL NOT received my order or refund.

26 June 2025
Unprompted review
Dolcelove logo

Reply from Dolcelove

Hey, really sorry to read this and thanks for flagging it.

Being honest with you, we had two issues going on around that time. Some of our previous customer support members weren't properly trained and a lot of emails were getting generic replies or slipping through the cracks, that's been fixed now and the team is properly trained with every email replied to within 24 hours.

On top of that we also had a batch of orders that got detained at customs for no clear reason which caused a lot of confusion on both ends.

Just to be clear, every customer that requests a refund does get one, no exceptions. If yours hasn't been processed yet that shouldn't have happened and we genuinely apologise for that.

Really sorry for the mess and for letting you down.
— Dolce Love Team

Rated 4 out of 5 stars

I had ordered this before and it took…

I had ordered this before and it took along time to make any difference colour wise .Finally its working I have had cancer and have to stay out of the sun Being Scotland with fair skin and red hair is no help .It is taking for ever for the delivery to arrive but hay ho I have just ordered more so I'm happy

3 March 2025
Unprompted review

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