Very helpful and monitored the case very closely, unlike the airline (LOT) which their performance was very deficient. Thank you Dolfi for your support and commitment in resolving the incident I ha... See more
Company replied
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Hi, My luggage damaged during my travel with Air Baltic flight. After writing for damaged luggage, I started to make a cooperation with Dolfi1920. In a short time, they made me choose a new luggage,... See more
Company replied
Hi All, I am following up on my previous email and our phone conversation today, where it was made clear that the payment process is still blocked and that the expected compensation will n... See more
Company replied
This company should disappear from the map and its employees should go to prison. It is scandalous that something like this should be allowed to operate on the market and supported by Swiss Air and ot... See more
Company replied
Company details
Written by the company
Dolfi1920 is the world's leading company for settling baggage claims. Around 100 airlines around the world use our service. We also do warranty repairs, after-sales management and private repairs.
Contact info
Mineralna 15, bud. 2, 02-274, Warszawa, Włochy, Poland
- +49 30 30806777
3.3
Average
30 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very helpful and monitored the case…
Very helpful and monitored the case very closely, unlike the airline (LOT) which their performance was very deficient.
Thank you Dolfi for your support and commitment in resolving the incident I had with LOT (very poor customer service in comparison to Dolfi, sorry to say).
My case: 01486840
Thank you !
5 March 2026
Unprompted review
Reply from Dolfi1920 - Poland
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Great customer approachment
Hi,
My luggage damaged during my travel with Air Baltic flight. After writing for damaged luggage, I started to make a cooperation with Dolfi1920. In a short time, they made me choose a new luggage, and send it to my address. Unfortunately, our local customs regulationas, I couldn't take from the customs nad the luggage was send back. We considered about solutions and Dolfi1920 send again the luggage to my son's address. Approximately during three months, whenever I write, Dolfi1920 responses earliler, presents solution offers, approaches kindly. Many thanks.
29 September 2025
Unprompted review
Reply from Dolfi1920 - Poland
Dear Passenger,
We appreciate you sharing your experience. We are glad to hear that our team was responsive and helpful in resolving the difficulties you encountered with your damaged luggage and the subsequent shipping challenges. We value your feedback.
Best Regards,
Dolfi1920 Team
Teriblle service!!
Terible service!!! Waiting time for everything is super long!!! Case processes for a month! I am waiting for a new bag for over 3 weeks now and no info when I can expect it! I would never recommend using them ever agin!!!
31 March 2025
Unprompted review
Reply from Dolfi1920 - Poland
Dear passenger,
thank you for taking the time to report your experience with our service to us. Your feedback is very important to us.
We are very sorry to hear that you were not satisfied with our service. We will work hard to make improvements so that all customers are completely satisfied.
We always try to keep as many models as possible in stock in order to be able to offer passengers the fastest possible service. Unfortunately, it is not possible to have every single model we offer in stock at all times. We, therefore, depend on the manufacturers regarding the delivery times.
We received your order on 31.03.25. If the ordered model is not in stock delivery can take up to 14 days. We received the delivery from the manufacturer on Friday and your order will be shipped today, which is still within the 14 day timeframe.
Thank you
Best regards
Team Dolfi1920
No compensation received yet after 5 months of waiting
Hi All,
I am following up on my previous email and our phone conversation today, where it was made clear that the payment process is still blocked and that the expected compensation will not occur by the anticipated date.
I must reiterate that I cannot afford to wait any longer. I kindly ask that you process the payment immediately. I have already been waiting for five months, and this ongoing delay is unacceptable. Additionally, I believe compensation is warranted due to the prolonged wait.
Please treat this matter with the urgency it deserves, and show respect for your client by resolving this promptly. The service thus far has been disappointing.
Thank you.
Sincerely,
Elyes Khemiri
20 April 2024
Unprompted review
Reply from Dolfi1920 - Poland
Dear passenger,
thank you for taking the time to report your experience with our service to us. Your feedback is very important to us.
We are very sorry to hear that you were not satisfied with our service. We will work hard to make improvements so that all customers are completely satisfied.
Your case is currently being processed by the bookkeeping department. Unfortunately, the transfers can currently experience a little delay due to a high caseload. For this we would like to apologize. Your transfer will be executed as soon as possible.
Thank you
Best regards
Team Dolfi1920
The worst company ever
This company should disappear from the map and its employees should go to prison. It is scandalous that something like this should be allowed to operate on the market and supported by Swiss Air and others! Total rubbish, no concrete answers, no timeframe for the repair of the case.
1 July 2024
Unprompted review
Reply from Dolfi1920 - Poland
Dear passenger,
thank you for taking the time to report your experience with our service to us. Your feedback is very important to us.
We are very sorry to hear that you were not satisfied with our service. We will work hard to make improvements so that all customers are completely satisfied.
We would very much like to review your case. For this please let us know your case number or contact us directly under feedback@dolfi1920.de .
Thank you
Best regards
Team Dolfi1920
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