Bad product quality
Bad product quality. Custumers service doesn't care.
6 March 2026
Unprompted review
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Custom Job Ruined
While the communication, manufacturing timeline, and shipping speed met expectations, the overall experience was disappointing due to the manufacturer and lackluster after-sales support.
It is important to note that Yourdoll acts as a middleman. In this instance, the manufacturer (Dolls Castle) provided a subpar experience; the packaging was insufficient, resulting in a damaged box, and the product arrived with defects. When I reported these issues with photographic evidence, the resolution offered was for me to attempt a manual repair at my own expense. This proved to be only a temporary fix.
Yourdoll provided minimal assistance in resolving manufacturing flaws I had received. While the company is reliable in terms of fulfillment, there is a significant risk regarding quality control and compensation for defective items. I advise future customers to research their chosen manufacturer carefully, as the support for faulty products is inadequate.
I would possibly steer clear of this company they're not going to help you. The distributor might help you but that's not fair to them to get stuck them with the issue?
26 August 2025
Unprompted review
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