Dolly and Dotty Reviews 

7,953
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality and gorgeous patterns of the dresses, noting that the soft fabrics feel comfortable, wash exceptionally well, and maintain their vibrant appearance over years of wear. Many people also highlight the accurate sizing and stunning vintage designs that consistently make them feel confident and attract wonderful compliments from strangers. Consumers are equally impressed by the remarkably fast shipping times and the extremely helpful, responsive approach of the support team whenever assistance is required. Shoppers regularly mention that orders arrive promptly and that any questions or returns are handled efficiently and pleasantly by friendly staff.

What people talk about most

Product

Users describe positive interactions with product, expressing overwhelming satisfaction with the exceptional... See more

Quality

Clients share positive opinions on quality, frequently praising the beautifully made garments and durable,... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the process is simple and... See more

Customer service

Consumers find customer service to be positive, highlighting extremely helpful staff who respond quickly to... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items are shipped the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company has made me feel special and appreciated they go Over and above to help and they were brilliant when I ordered an incorrect size and posted the new dress to me almost straight away. I w... See more

Rated 5 out of 5 stars

I've nearly thirty items from here and I've never had a bad experience.I wear their dresses daily because they're eye catching,comfortable and easy to wash.The material stays the same,wash after wash.... See more

Rated 5 out of 5 stars

I've bought dozens of dresses from here over the years and loved every single one. Several of them are years old and still look as good as they day they arrived, and I don't think any other brand gets... See more

Rated 5 out of 5 stars

Bought a beautiful Dress and could not believe how well it was made, the finish was from a vintage era .And the material is beautiful. I did have a concern with the colour and contacted customer ser... See more


Company details

  1. Ladies' clothes shop
  2. also in
  3. Dance Shop
  4. Fashion accessories shop
  5. Headwear shop

Written by the company

Here at Dolly and Dotty we are obsessed with all things vintage, our beautiful collection captures the spirit of 1950’s Rockabilly girls!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(7,953)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best there is

Having now bout 4 dresses in the last two weeks from dolly and dotty I’m absolutely blown away they are by far the best dresses I love bought and I absolutely will be stocking my wardrobe with even more, I’ve had my passion reignited!!!!
Great delivery time
Great product
Great price
Massive recommendation from me

30 June 2025
Unprompted review
Rated 5 out of 5 stars

It was like Christmas getting my…

It was like Christmas getting my package today, I couldn’t believe how fast the shipping was, I just put in the order 3 days ago! I ordered a total of 11 dresses & 2 headbands. Each dress was in perfect condition & very well made. They fit my size perfectly. I love the zippers on the side. I couldn’t be happier, thank you so much for the amazing customer service & quality dresses! Forever a customer ❤️

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

I've had a few dresses from here now and love them all. The quality is so good, the dresses hang very nicely when on and the speed of delivery is just brilliant. I ordered a dress yesterday morning on standard delivery and it arrived this morning.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

The only return-to shop I've ever used

I've bought several dresses without any issues from the shop's side. Now summer is rocking hard. Everyone I know wants to know where I got them from and I'm only happy to share. Certainly coming back for more.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Isla Lemon Maxi Wrap Dress

I ordered the Isla Lemon Maxi Wrap Dress, my first dress from Dolly and Dotty ( it certainly won't be my last! ). The dress is absolutely stunning, bold and bright. I ordered size 18 and probably could have gotten away with a 16. Everything was straightforward from the ordering to the delivery. The only difficult part was deciding which dress to choose!

22 June 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely beautiful

I was first introduced to D&D when my friend bought me the Matilda green polka dot wrap dress for my birthday. Fell in love, beautiful material, fit and pockets!!
I then bought the Billie Rockerbilly Guns & Roses dress to go to Guns & Roses concert. Again beautiful material, fit and pockets.
I had so many comments asking where it was from. So sent them your way.
Will be investing in more

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Vintage Business !

Maria and her team are fantastic! She was able to send my vintage clothes from London to Los Angeles in (28) Hours. Make sure to message her, and she'll send you the link for the upgrade. Definitely worth every investment in this outstanding small business !

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Just fantastic customer service. I exchanged an item and they were really friendly helpful and efficient. Would highly recommend!

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Love the dresses well made

Love the dresses well made. From ordering was a quick delivery of dress. Customer service is brilliant and very helpful. If your wanting vintage style clothing Dolly and Dotty is definitely the one to use the quality of the dresses are fantastic. Dolly and Dotty definitely my go to for vintage.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful dresses…

Ordered so many dresses for my Brother and my Sons weddings, the two I picked got so many compliments and my Mother of the Groom dress was a massive hit. Such wonderful service from Dolly & Dotty, we had a wee problem and they sorted it so fast it was extremely impressive.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful dress and lovely company!

Beautiful dress and lovely company!
We bought our dresses for an adult tap competition. As you can imagine, we all come in different shapes and sizes but the dresses suited each of us due to the style. They offered great service and I keep looking for any reason to buy or recommend this company.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service and Beautiful Dresses!

I had a fantastic experience! Maria from sales was incredibly helpful, manually processing my order and applying my discount, since their online shop didn't support shipping to Germany.

The dresses arrived quickly and are gorgeous! When one arrived with a broken zipper, Maria promptly offered a partial refund for local repairs.

The company's customer service is outstanding. Maria was responsive, helpful, and went above and beyond. I'm thrilled with my dresses and will order again. Highly recommend!

28 April 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a dress and a net underskirt…brilliant customer service

I ordered a dress and a net underskirt with next day delivery. after not hearing anything (allowing for the bank holiday) I contacted customer service who made sure that my items arrived in time for my night out. wonderful customer service and I felt amazing wearing my dress with the nets. got a few compliments on my amazing outfit. made me feel a million dollars.

20 April 2025
Unprompted review
Rated 5 out of 5 stars

Dresses for all shapes and sizes

I ordered four beautiful dresses and kept the two which matched my skin tone the best. One of the two I'll be wearing to my son's wedding. Thank you so much. A fab online shop that has designs to cover my menopausal tummy.

17 April 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed in sizing, quality & issue resolution

I was so excited about finally getting some of these dresses. I first ordered my usual size, but they were way too big. No biggie. I returned them for a full refund and reordered in the next size down. 2 of the 3 dresses were now fine, and one a bit too "booby", which was a bit annoying.

Fast forward a few months (I was asked by the store to make sure to tell you that the dresses were bought 4 months ago to reflect the events accurately), having only worn the dresses a couple of times each, one had its zip pop open exposing my back and behind to my whole office. Then, the zip on another wouldn't work past the halfway point of the dress.

As the issue with the zips now affected two dresses (as per the Consumer Rights Act 2015 - I would not expect 'reasonable length of time' for a £35 dress to be 2-3 wears, or indeed only 4 months), I decided to contact their customer service team, telling them what happened and attaching my original receipt. After sending them pictures of the zips, I was told I could do a full exchange, get a full refund, or get a 50% refund to fix the dresses myself. When I opted for a full refund, I was asked if the dresses had been worn/still had their tags... I said yes they have been worn, obviously, and was then told as a few months has passed, they couldn't do a full refund and could only do the 50% refund & fix it myself, which just went to annoy me further. I'm not a seamstress, so the money will be going toward buying something from another shop and the dresses will be recycled.

I'm really gutted, as I was hoping for better quality from this brand.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

perfect dress, and excellent service

Love 50s style and found perfect pattern for mad hatters tea party. Ordered 2 styles for chouce, so did return one. Return processed within a day. Quality of the dresses is excellent. The one I kept fits perfectly, and wrap overs don't normally suit me
Team reply quickly and personally to enquires

1 April 2025
Unprompted review

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