Dolly and Dotty Reviews 

7,953
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality and gorgeous patterns of the dresses, noting that the soft fabrics feel comfortable, wash exceptionally well, and maintain their vibrant appearance over years of wear. Many people also highlight the accurate sizing and stunning vintage designs that consistently make them feel confident and attract wonderful compliments from strangers. Consumers are equally impressed by the remarkably fast shipping times and the extremely helpful, responsive approach of the support team whenever assistance is required. Shoppers regularly mention that orders arrive promptly and that any questions or returns are handled efficiently and pleasantly by friendly staff.

What people talk about most

Product

Users describe positive interactions with product, expressing overwhelming satisfaction with the exceptional... See more

Quality

Clients share positive opinions on quality, frequently praising the beautifully made garments and durable,... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the process is simple and... See more

Customer service

Consumers find customer service to be positive, highlighting extremely helpful staff who respond quickly to... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items are shipped the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company has made me feel special and appreciated they go Over and above to help and they were brilliant when I ordered an incorrect size and posted the new dress to me almost straight away. I w... See more

Rated 5 out of 5 stars

I've nearly thirty items from here and I've never had a bad experience.I wear their dresses daily because they're eye catching,comfortable and easy to wash.The material stays the same,wash after wash.... See more

Rated 5 out of 5 stars

I've bought dozens of dresses from here over the years and loved every single one. Several of them are years old and still look as good as they day they arrived, and I don't think any other brand gets... See more

Rated 5 out of 5 stars

Bought a beautiful Dress and could not believe how well it was made, the finish was from a vintage era .And the material is beautiful. I did have a concern with the colour and contacted customer ser... See more


Company details

  1. Ladies' clothes shop
  2. also in
  3. Dance Shop
  4. Fashion accessories shop
  5. Headwear shop

Written by the company

Here at Dolly and Dotty we are obsessed with all things vintage, our beautiful collection captures the spirit of 1950’s Rockabilly girls!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(7,953)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very much recommend Dolly and Dotty!

I absolutely love Dolly and Dotty products and they are the first place I look when I want to add to my 50s girl wardrobe. Their customer service is also second to none - I recently asked for some advice and within 20 minutes had a really kind and helpful reply. Definitely recommend!

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Dolly and dotty are fantastic

Dolly and dotty are fantastic. The dress I ordered is the most beautiful fabric and excellent quality. I had a problem with sizing and Maria online was soooo helpful and understanding! The customer service is truly fantastic and I can’t wait to shop here more!

3 July 2024
Unprompted review
Rated 5 out of 5 stars

I'm so happy to have found Dolly &…

I'm so happy to have found Dolly & Dotty, the dresses are absolutely gorgeous. I now need to decide which of my purchases to wear for an upcoming pride parade.
I had great customer service from Maria who helped me with a courier issue along with general advice.

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Perfect wedding dress

Completely in love with my wedding dress. Felt so beautiful and comfortable.

My dress was so well made and good quality completely 10/10 for the fit and style .
Quick delivery and completely how it looked on the pictures xx

22 June 2024
Unprompted review
Rated 2 out of 5 stars

Returned three items - only refunded for two 🤔

Ordered three items - returned all three, only refund two. They did not, at first, refund the pedicoat which they sent the wrong size and then denied recieving it - owing me £35.00.

Then demanded I showed evidence there was three in the package, I had included a copy of the email with a handwritten note saying wrong size pedicoat sent too... And had adjusted the fit,

Had an email battle to refund, Will not be reordering due to poor customer service.

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Over the moon

I'm over the moon I found Dolly & Dotty! ❤️
Being a larger lady I'm into brands that offer beautiful dresses with amazing design gins that flatters my frame, well 1st time purchasing from Dolly & Dotty i ordered size 26 in Billie style & once received found them too big so I decided to try the 24 & I'm sssooo pleased I did, they are lightweight fabulous length (I'm 5'3) & having the zip to me adds that extra added feminine touch & of course pockets!
These will not be my last purchase as there are so many amazing patterns to choose from. Couldn't be happier, I highly recommend the dresses, the customer service & receiving these beauties so quickly! Thank you ❤️👗

18 June 2024
Unprompted review
Rated 5 out of 5 stars

First class

I have used this company several times and would 100% recommend them. Their clothes are beautiful and customer service can’t get any better! When I recently had an issue with a return, Maria was more than helpful and went above and beyond to resolve the problem.

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Wedding dress

Brought a dress for my wedding and it was amazing.

The quality of the dress was outstanding. The lace was soft and not itchy. Fitted lovely.
The customer service was brilliant and was posted the same day.

10 June 2024
Unprompted review
Rated 5 out of 5 stars

Great dresses! I will be back for more!

As a plus size woman I have been finding the current fashion trends do not match my personal style and do not make me feel good in my body. I know that a classic A-Line swing dress is flattering on everyone so it's my favourite go to! The issue I have is having larger boobs on top of that, so the line often doesn't flatter my body, or my boobs looks squashed.

I ordered three dresses in two sizes and was pleasantly surprised to find that the smaller size better fitted me without squashing my boobs. One of the bigger dresses I ordered I wanted to return for the smaller size so I can wear it at my best friends upcoming wedding, and so I processed a return and sent it off at the weekend not really thinking about the time frame of all that.

On Monday I received confirmation from the courier that the parcel was delivered but my return status on the site had not updated, now having realised the time frame I had to work with, I decided better to not risk waiting and reach out to customer services instead on Monday evening, to see if I could get any info on how long to expect the process to take and mentioned my reasoning.

The person who I spoke with, Maria, was very helpful and had swift replies. She explained the return/refund process is usually done within 7 days, which wouldn't normally be a problem for me but it does cut it a bit fine for the wedding and I really wanted to wear this dress to it! Maria helped me speed up this process and has confirmed I should receive my replacement dress tomorrow (Wednesday) or the following day (Thursday) which is in plenty of time for my besties wedding and I'm so excited to be looking good and feeling good at the event!

I really love these dresses, I can't thank their customer support enough and I'm absolutely looking forward to treating myself to more dresses from here in the future! Huge thank you to everyone over at Dolly & Dotty!

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service by a lady…

Fantastic customer service by a lady called Maria. I'm shopping for a 1950s wedding dress and she has kindly received one, if I cannot find one I like when I go wedding shopping next month. The price of this dress is amazing too.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Stylish even in large sizes

I love Dolly and Dotty's dresses. They are high quality, inexpensive, comfortable and unique. Unfortunately, Brexit has made importing into Germany a bit difficult, but it's worth it and I'm very grateful that it's possible to purchase the clothes.

30 May 2024
Unprompted review
Rated 2 out of 5 stars

Disappointing returns service

Disappointing returns service
I ordered several dresses for an event. I ordered a week in advance and was pleased by the 2 day delivery option. However the dresses were not delivered until after I had left. DPD are adamant it is the company’s fault but I do not necessarily agree with that. I was in full communication with the company throughout this time I returned the dresses unopened as soon as I got back and I know that my dresses were received last Saturday but have had no communication with the company since then, despite several emails and attempting live chat. I am getting increasingly concerned as my bank states nothing is pending to come back in either. I am pleased to read recent reviews stating that customer service is good. Hopefully this is just a blip and I will receive my refund soon, but the lack of communication is a big red flag for me. I am disappointed as I thought I had found a new favorite store - the dresses certainly look gorgeous online

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Wish I had found them sooner!

I wish I had found this incredible shop sooner. I absolutely love vintage clothing but found it so incredibly difficult to find good quality vintage clothes. Dolly and Dotty was suggested to me by a friend and the quality is just so stunning.

Ordered a couple of items in my first order which were too big however it was so simple to return and the refund process was quick and simple.

So many incredible designs it is hard to choose the ones that are your favourite - definitely going to be using Dolly and Dotty for years to come... I sense a summer vintage wardrobe makeover coming on..

Absolutely amazing in every way x

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful shop, beautiful dresses, with amazing customer service!

So many beautiful styles to choose from, with lots of great prints and patterns, with new lines added. There's currently one with otters on, or Labradors or dinosaurs!
The customer service is beyond excellent, they're respond quickly and happy to help with your questions, Maria in particular was a great help to me. Wonderful shop, beautiful dresses, with amazing customer service!

16 May 2024
Unprompted review

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