Done with Debt Reviews 352

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and dedication, highlighting how helpful and supportive they are during difficult times. The service provided is frequently described as seamless, easy to enroll in, and effective in resolving concerns and negotiating on behalf of clients. Reviewers appreciate the excellent customer service, noting that representatives are readily available, responsive, and provide clear, understandable explanations. However, some people mentioned issues with communication, stating they did not receive updates or that initial information did not align with later outcomes. A few other people also felt that they had to proactively contact the company for information, indicating a potential need for improved proactive outreach.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, with many expressing satisfaction and happiness with the... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

User experience

People report positive experiences with the user experience, finding it helpful and easy to understand.... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers expressing satisfaction after reaching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello, Cynthia Fleming has helped me through a very difficult period with my debt. Im out on workman’s Comp and the debt was piling up. The stress of my health and my need to be responsible was becomi... See more

Company replied

Rated 5 out of 5 stars

Bill O’Reilly recommended “Done with Debt” and my wife and I could not be more than happy we contacted them. Adam was emphatic and professional as well as a comfort to work with. Helpful and Patient,... See more

Company replied

Rated 5 out of 5 stars

The process was seamless and easy to enroll. Everyone was very professional and wanted to help you choose the best debt relief program for you that met your specific needs. Once the program was set up... See more

Company replied

Rated 5 out of 5 stars

Stick with this program an dont give up even when you feel stressed by collectors calls. Done with Debt is always available if you have questions and does a great job negotiating on your behalf - you... See more

Company replied


Company details

  1. Financial advisor
  2. Debt relief service

Written by the company

Done With Debt is a consumer-focused company that helps individuals and families explore and enroll in legitimate debt-relief solutions tailored to their specific situation. We specialize in educating consumers, evaluating their financial hardship, and guiding them toward structured programs designed to reduce financial stress and create a clear path forward. Our role is to provide clarity, transparency, and ongoing support, helping clients understand how the process works, what to expect at each stage, and how to stay on track throughout their journey. We act as an advocate and point of contact for our clients, ensuring they feel informed, supported, and never alone while working toward financial stability. Debt can be overwhelming and isolating. Our mission is to remove confusion, provide honest guidance, and help people regain control of their finances so they can move forward with confidence and peace of mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

352 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(352)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Jade rios was friendly and helpful

Jade rios was friendly and helpful

22 June 2024
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Reply from Done with Debt

Thank you for your kind words! We're delighted to hear that Jade Rios was friendly and helpful during your experience with us. We appreciate your feedback and look forward to continuing to provide you with excellent service.

Rated 5 out of 5 stars

Issaac

Issaac

Isaac made my experience a positive after I started out not myself and really negative. He was a polished, kind , and skilled listener and I could tell by the tone of his voice that he knew what he was doing. I am happy to be with this program.

3 June 2024
Unprompted review
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Reply from Done with Debt

Thank you for your feedback! We're delighted to hear that Isaac turned your experience into a positive one with his polished, kind demeanor and skilled listening. It's wonderful to know he provided the reassurance you needed. We're happy to have you in our program and look forward to supporting you on your journey to financial freedom!

Rated 4 out of 5 stars

We will see how this workout can't…

We will see how this workout can't celebrate until this finishes with money in hand or not then I will come back with the winning answer stay toon going under

21 June 2024
Unprompted review
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Reply from Done with Debt

Thank you for your feedback. We understand the importance of seeing tangible results and we're committed to supporting you throughout your journey with us. We appreciate your patience and look forward to providing you with a positive outcome. Please feel free to reach out at any time if you have questions or need further assistance. We're here to help and eagerly await the opportunity to celebrate your success together.

Rated 5 out of 5 stars

Thomas was wonderful

Thomas was wonderful. Made everything easy to understand.

20 June 2024
Unprompted review
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Reply from Done with Debt

Thank you for your kind words! We're thrilled to hear that Thomas made the process easy to understand. We strive to provide clear and helpful information to all our clients, and it's great to know Thomas delivered on this. We appreciate your feedback and look forward to continuing to serve you.

Rated 5 out of 5 stars

I reached out to Done with debt after…

I reached out to Done with Debt after an endorsement from Bill O'Reilly. My credit situation had become untenable, and I needed help.
I am very pleased that I spoke with Mike Jang, a financial representative with Done with Debt. We talked about my personal circumstances and how I came to be in the situation I found myself. He was empathetic and the penultimate profession. I was convinced I had found the right place to help me out of the malaise I found myself.
After reviewing all of my unsecured obligations, Mike presented the numbers to Done with Debt. Wow! Relief. A plan that gave me the ability to clear the slate with my creditors and find the breathing room I so needed.
It has been a month now and already I have my first settlement with a creditor. Massively impressive.

Thanks Mike!! and thank you Done with Debt. I will certainly recommend your service.

18 June 2024
Unprompted review
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Reply from Done with Debt

Thank you so much for your detailed review and for choosing Done with Debt! We're delighted to hear about your positive experience with Mike Jang. His empathy and professionalism truly reflect our team's commitment to providing personalized and effective debt relief solutions. It's fantastic to know that you've already seen significant progress with your first settlement! We appreciate your recommendation and look forward to continuing to support you as you work towards complete financial freedom. Thank you again for sharing your experience and for trusting us with your financial recovery!

Rated 5 out of 5 stars

Thomas has helped me twice now over the…

Thomas has helped me twice now over the phone getting everything setup. He was very professional, informative, kind and helpful. He has been available after our initial meeting to help go over more questions I had and help me revise my plan. I am thankful for his help and I would highly recommend him to others in the same position.

18 June 2024
Unprompted review
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Reply from Done with Debt

Thank you for sharing your positive experience with Thomas! We're thrilled to hear that he has been instrumental in helping you set up and refine your plan. His dedication to providing professional, informative, and kind service is a cornerstone of what we aim to offer all our clients. Your recommendation means a lot to us, and we're grateful that you chose Done with Debt. We look forward to continuing to support you on your journey to financial freedom. Thanks again for taking the time to recognize Thomas’s efforts!

Rated 5 out of 5 stars

UPDATE: I would like to hear comments from…

UPDATED: (Wow, after submitting this I got an email from them, then received two phone calls. One from the enrollment team and one from the legal team. They went over the status of my account and what the future plan is. These people are very, very good. I will sleep sound tonight! I changed them from 3 to 5 stars.) Initial review starts here: I would like to hear comments from people using this company for several months or more. People that are seeing their debt paid off. I signed the contract with them May 3. I do agree everyone was very friendly and thorough. It felt like a huge weight being lifted off my shoulders. Unfortunately since the intital process was completed I have not heard one word from them. I've called several times and sent emails requesting an update on what creditors they have talked to. What creditors have received their power of attorney. I have heard nothing back from them. This is making me very nervous. They were so professional with the sign up process that I just assumed they would be giving me updates on the status of my accounts. I am genuinely surprised they did not respond to my messages left. After all, they are collecting a decent fee from me for their work. They seem like very decent people. They must know the anxiety their clients have when coming up to two months in the program and it looking like nothing has been done.

16 June 2024
Unprompted review
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Reply from Done with Debt

Thank you for sharing your initial experience and concerns. We are pleased to hear that you felt supported and reassured during the signup process. However, we sincerely apologize for the lack of communication you've experienced since then. Providing timely updates and being responsive to our clients' inquiries are top priorities for us, and we regret that we have not met these standards in your case. Please contact us directly at info@donewithdebt.com so we can address your specific questions about your creditors and the status of your accounts immediately. Your peace of mind is extremely important to us, and we are committed to restoring your confidence in our services. Thank you for your patience and for bringing this to our attention.

Rated 5 out of 5 stars

Nicole was awesome and made me feel comfortable.

I recently had the pleasure of working with Nicole, and I must say, she was absolutely fantastic. Nicole consistently demonstrated exceptional professionalism and an impressive depth of knowledge. What really stood out was her ability to communicate complex ideas clearly and effectively, ensuring I understood all of my options. She was ready to offer solutions and remained incredibly responsive and supportive throughout our conversation. Her positive attitude and commitment to excellence genuinely made a significant impact on making me feel comfortable with the options. I would highly recommend Nicole to anyone looking for assistance.

14 June 2024
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Reply from Done with Debt

Thank you so much for your glowing review! We're thrilled to hear that Nicole provided you with an exceptional service experience. Her professionalism, knowledge, and ability to communicate clearly are qualities we value highly. We're glad she could make you feel comfortable and well-informed about your options. We appreciate your recommendation and look forward to continuing to provide excellent service. Thanks again for choosing us and for sharing your positive experience!

Rated 5 out of 5 stars

Thank you Sandra for your…

Thank you Sandra for your professionalism and help!

15 June 2024
Unprompted review
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Reply from Done with Debt

Thank you for your kind words! We're delighted to hear that Sandra provided you with the professionalism and help you needed. We pride ourselves on offering supportive and effective service to all our clients. If you have any more questions or need further assistance, Sandra and the rest of our team are always here to help. Thank you for choosing us!

Rated 5 out of 5 stars

Thank you Done With Debt

Thank you Done With Debt, especially Mike J., for your respect, patience, and thoroughness. I feel confident that I made this decision in good conscience with full understanding of the process thanks to your explanations. I am a skeptic and trust know one, and I like to read and understand all the legal jargon I am signing (as everyone should). I appreciated that Mike was not pushy and made me feel like I was his only client. He eased my worries that they had my back throughout this process to get me debt free. The best part for me was knowing that I could pay it off early without penalty and that there was a legal team to protect me from my creditors IF by small chance it came to that. I know I made the right decision. I like so many Americans are struggling in this economy. Medical problems have caused me to be unable to work as much as I would like and the interest on my credit cards is making it impossible to get ahead. I am responsible with my money but have found myself in a situation where I just need a little help. At first I was embarrassed to admit it, but I am glad now that I swallowed my pride and just took a leap of faith in this program. Thanks again and Blessings to all who have done the same. Thanks Mike!

10 June 2024
Unprompted review
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Reply from Done with Debt

Thank you for your wonderful feedback and for trusting Mike J. and our team at Done With Debt. We're thrilled to hear that Mike provided the clarity and support you needed to feel confident about your decision. It's our goal to make this process as transparent and supportive as possible. We appreciate your courage in taking this step and are here to support you on your journey to becoming debt-free. Best wishes on your path ahead, and thank you again for choosing us!

Rated 5 out of 5 stars

Marlee

I spoke with Marlee who was patient and kind. She made dealing with this type of stress and fear easier.

4 June 2024
Unprompted review
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Reply from Done with Debt

Thank you for taking the time to leave such a kind review! We're so pleased to hear that Marlee was able to make your experience less stressful and more comfortable. Her patience and kindness are exactly what we strive to provide to all our clients. We understand that dealing with financial challenges can be daunting, and we're here to support you every step of the way.

Rated 5 out of 5 stars

Thomas made it great

Thomas made it great! he made me feel like it was OK to be where I'm at and reassured me it will be all fixed soon and I'm not alone! I watched the war room and saw the customer on there, it was like she was talking to me so thanks to both for reassuring me it will be OK! thanks Thomas

3 June 2024
Unprompted review
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Reply from Done with Debt

Thank you for your heartfelt feedback! We're so glad to hear that Thomas provided you with reassurance and made you feel supported throughout this process. It’s important to us that you know you are not alone in this journey. Hearing that our representation on the War Room resonated with you is incredibly rewarding. We’re here for you every step of the way, and we look forward to continuing to work together towards a positive outcome. Thank you for trusting Thomas and our team!

Rated 1 out of 5 stars

Do better with your spokesperson

I have not needed this service but have recommended it to friends and associates that do. After seeing Trump hating, anti MAGA Jillian Barberie as a spokesperson on conservative media, I will no longer be referring!

3 June 2024
Unprompted review
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Reply from Done with Debt

Thank you for your feedback. We're sorry to hear about your concerns regarding our spokesperson. We value your input and are committed to meeting the expectations of our diverse client base. Please reach out to us directly to discuss how we can better align our representation with your expectations. We appreciate your past recommendations and look forward to addressing your concerns

Rated 4 out of 5 stars

Kevin has been very helpful through…

Kevin has been very helpful through this entire process. Explained everything to me, and is available if I have any questions. The only reason I didn't give this a 5 is since funds have been starting to be deducted from me, I haven't heard from anyone. I know it goes from Kevin to the legal group. I don't know what happens now and I'm getting a little concerned.

17 April 2024
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Reply from Done with Debt

Thank you for sharing your feedback. We’re pleased to hear that Kevin has been very helpful and clear in explaining the process to you. We apologize for any concerns you might have felt due to the lack of communication after the transition to the legal group. Ensuring you feel informed and confident at every stage of the process is important to us. Please feel free to reach back out to Kevin directly with any questions or for updates. We are here to ensure you have all the information you need and to support you throughout your journey.

Rated 5 out of 5 stars

Great Experience

Brandon was very thorough in his explanation of the program. The welcoming process reassured me that I was making the right decision in joining the program.

31 May 2024
Unprompted review
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Reply from Done with Debt

Thank you for your kind review! We're so pleased to hear that Brandon provided a thorough explanation of our program and that our welcoming process reassured you of your decision. It's important to us that our clients feel confident and informed every step of the way. We're glad to have you with us and look forward to supporting you throughout your journey in the program. Thank you for trusting us with your financial goals!

Rated 5 out of 5 stars

Real help by caring people

My experience with Thomas D was welcoming, caring, and straight forward. Debt can be very crushing. I feel a lot better about getting out of "debt slavery". Thank you Thomas and thank you Done with Debt!

22 May 2024
Unprompted review
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Reply from Done with Debt

Thank you for sharing your experience with Thomas D and Done with Debt! We're so glad to hear that Thomas provided a welcoming, caring, and straightforward service. Understanding that debt can feel overwhelming, we aim to offer support that not only helps alleviate financial burdens but also provides peace of mind. We're thrilled to know that you feel more confident about your journey to financial freedom. Thank you for trusting us, and we look forward to continuing to support you every step of the way!

Rated 5 out of 5 stars

We can breathe again

Thomas D made this entire process painless and super easy to get started. We feel very optimistic now about the future and feel like we have had an elephant taken off our backs. Until I heard about this company through LFA TV, I thought bankruptcy was our only option...so very glad it is not!

15 May 2024
Unprompted review
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Reply from Done with Debt

Thank you so much for taking the time to share your experience! We are thrilled to hear that Thomas D made your start with us painless and easy, and even more so, that you now feel optimistic about your financial future. It's wonderful to know that our services provided you with an alternative to bankruptcy and relieved such a significant burden. We're here to support you every step of the way and look forward to continuing to work with you towards complete financial freedom. Thank you for choosing us, and thank you for sharing how you found us through LFA TV!

Rated 5 out of 5 stars

Sandra Cordona help me

Sandra Cordona help me, She was very professional and sympathetic to my issues. She is a sweetheart. She made me feel comfortable & Confident about my decision. I am very appreciative for her patience & understand. Thank you Sandra

13 May 2024
Unprompted review
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Reply from Done with Debt

Thank you for your wonderful review! We're so pleased to hear about your positive experience with Sandra. Her professionalism and empathy are qualities we value deeply, and we're glad she made you feel comfortable and confident in your decision. Your appreciation for her patience and understanding means a lot to us. We'll make sure to pass your kind words along to Sandra. Thank you for choosing us, and we look forward to supporting you throughout your journey.

Rated 5 out of 5 stars

Very patient and confident tone to the…

Very patient and confident tone to the communication. It helped me to have confidence in DWD.

9 May 2024
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Reply from Done with Debt

Thank you for sharing your feedback! We're so pleased to hear that the patience and confidence of our communication has helped to reinforce your trust in Done with Debt. It’s important to us that our clients feel supported and confident in our approach. We appreciate your confidence in us and look forward to continuing to support you on your journey.

Rated 5 out of 5 stars

You've done your best, now let them do the rest!

This group has taken a load off my chest that I could not deal with any longer.

7 May 2024
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Reply from Done with Debt

Thank you for sharing your experience with us! We're so relieved to hear that we could help take some of the burden off your shoulders. It's our goal to make the process as stress-free and supportive as possible. We're here for you whenever you need us and are committed to continuing to help you manage your financial journey effectively.

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