Professional and polite to deal with by phone emails in person Ryan and stephen sorted out my warranty and updates that I reported 3 weeks before warranty ended I was called back for warranty w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
WOW. Rang Monday, picked up a Range Rover Velar— white with rose gold and black trim, higher spec! Jonny McQuitty— did not quit on me. All questions answered. Tolerated my continuous pho... See more
I took delivery of our Renault Austral in Ballymena. Carol was very informative. She explained all the finance options and car features clearly throughout the process. I would highly recommend her.... See more
Company replied
The man who sold us this car, first sold himself. I could tell right away he was a honest and helpful man. He didn't try to sell us the car he wanted to sell, as some salesmen do, rather he sold... See more
Company details
Written by the company
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family owned motor retailer in Northern Ireland, offering new and used cars and vans, motability, vehicles for business from sister company Donnelly Fleet, and aftersales services to include service plans, parts, accessories and the Donnelly Group Accident Management Programme. Donnelly Group works with a range of manufacturer partners including Abarth, Alfa Romeo, Citroen, Dacia, Fiat, Fiat Professional, Honda, Jaguar, Land Rover, Mitsubishi, Peugeot, Renault, SEAT, Suzuki, Toyota, Vauxhall, Volkswagen and Volkswagen Commercial Vehicles, as well as offering a range of approved used vehicles of all makes and models from Donnelly Group Motorstore. With locations across Northern Ireland in Ballymena, Bangor, Belfast, Dungannon, Derry/Londonderry, Enniskillen, Mallusk. Donnelly Group can respond to customer needs quicker and with more convenience than anyone else.
Donnelly Group Northern Ireland
Written by the company
- Keeping the customer central to everything we do!
- Our attention to detail, good service, outstanding value and respect for all are just some of the qualities that instill trust within our customers who return to Donnelly Group year after year and generation after generation.
Reserve your choice online for £99*
Search our range of high quality vehicles online and you ou can instantly reserve your chosen vehicle.
Reservations valid for 48 hours, subject to clearance of funds*
Contact info
Head Office - 59 Moy Road, BT71 7DT, Dungannon, United Kingdom
- 028 8772 2887
- customer.relations@donnellygroup.co.uk
- donnellygroup.co.uk
4.2
Great
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended
I could not recommend Paddy enough for the service he delivered to us when we were looking for a new car.
From the 1st phone call to make the appointment Paddy was so accommodating. We live a distance away from Enniskillen and he went over and above to ensure times suited around a busy lifestyle.
He was extremely friendly and made the experience a lot of fun.
He kept us updated on all aspects of the ordering and time scales, paperwork was completed quickly and efficiently. He kept in contact after we collected the car to ensure we had no issues.
Without a doubt we will go back to Paddy again when we are due to change.
15 January 2024
Reply from Donnelly Group
Hi Patricia, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from Paddy and the team at Peugeot Enniskillen. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Excellent Service
Staff are very helpful and willing to spend as much time as needed with me to make sure I was getting the perfect car for me. Would recommend anyone to buy from them
15 January 2024
Reply from Donnelly Group
Hi Valerie, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Honda Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Very good experience
The whole process was easy from the start. Friendly, easy to talk to staff, explained everything in detail. Feel confident with Donnelly group that we are getting the best deal.
20 January 2024
Reply from Donnelly Group
Hi Aisling, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Citroen Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Having been a previous customer yes
Having been a previous customer - The personal welcome from Nick - Stephen & Conor was super! I knew the car I was interested in - but the people factor clinched the deal. Well done !!
16 January 2024
Reply from Donnelly Group
Hi, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Land Rover Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Customer Focused
I have been purchasing cars from Donnelly Group for over 50 years. They are very customer focused. It was no different on my recent experience I purchased a Honda CRV and was looked after by Gary and James.
Naturally I can highly recommend Donnelly Group from this and previous contacts. With Donnelly Group you are not just a name but a valued customer.
17 January 2024
Reply from Donnelly Group
Hi Douglas, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Honda Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Perfect service
We are fortunate enough to have Celine as our advisor, and as usual gave us perfect service. She took time to go over every detail of our new vehicle and associated web sites. All in all we are more than satisfied with the help we received.
15 January 2024
Reply from Donnelly Group
Hi Seamus, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Toyota Eglinton. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Bryan
Bryan, was more than helpful explaining about my new car and updating me on the arrival.
19 January 2024
Reply from Donnelly Group
Hi Neil, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Renault Ballymena. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Reply from Donnelly Group
Hi John, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Motorstore Maydown. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Reply from Donnelly Group
Hi, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Honda/Motorstore Belfast. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Great 👍
Bryan Harding is a lovely man, nothing is to much trouble! A credit to the Donnelly Group, Renault, Ballymena.
18 January 2024
Reply from Donnelly Group
Hi, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from Bryan and the team at Renault Ballymena. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Very friendly staff.
Salesman friendly, not pushy. I’m really pleased with my Suzuki Ignis!
19 January 2024
Reply from Donnelly Group
Hi Lynda, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Suzuki Mallusk. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Will be back!
Met Pearce in the Mallusk Suzuki store in which we purchased our new car.
He was a gentleman who was so helpful, went above and beyond.
It was an actual pleasure and he got everything sorted, giving me timely updates also.
We will be back in the future and have recommended this particular branch to friends and family.
Thank you for taking the stress out of hard choice of getting a new car.
29 December 2023
Reply from Donnelly Group
Hi Lauren, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Suzuki Mallusk. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
I was lucky and got a coursty car until…
I was lucky and got a coursty car until my new car was ready which was the next day so far so good 👍 thanks
9 January 2024
Reply from Donnelly Group
Hi Geraldine, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Motorstore Mallusk. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Hospitality in the show room was very…
Hospitality in the show room was very good while we waited offer of cup of tea etc
business was speedy and efficient
3 January 2024
Reply from Donnelly Group
Hi, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Honda/Motorstore Belfast. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Carl does a great job when purchasing a new car.
Carl was really helpful in answering our questions about the car and explaining the use of certain functions. He was courteous at all times and very patient.
Disappointed with the tyres not being set at the right pressure and the warning sign coming on with the alarm sounding. However Carl explained how to recalibrate and we inflated the tyres to the right pressure.
19 January 2024
Reply from Donnelly Group
Hi Sandra, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Honda/Motorstore Belfast. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Personal service!
Personal service!
Everything explained in detail, no rush, time taken to go ofer details of car which was for my wife and she had all explained to her!
3 January 2024
Reply from Donnelly Group
Hi Colm, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Land Rover Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Recently dealt with James in Honda…
Recently dealt with James in Honda Dungannon store. He was very helpful and a lovely chap. He was highly recommend... If its a honda your after go ask for James...
11 January 2024
Reply from Donnelly Group
Hi Rachael, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Honda Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Reply from Donnelly Group
Hi Darren, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Toyota Eglinton. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Reply from Donnelly Group
Hi William, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at SAET Dungannon.. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Tom was great to deal with
Tom was great to deal with. Not the usual sales talk . He was very informative and would highly recommend him to buy a seat car from.
Emir Canning (Mrs)
11 January 2024
Reply from Donnelly Group
Hi Emir, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at SEAT Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.