Door2Tour.com Reviews 1,108

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and extensive knowledge, making the booking process smooth and enjoyable. Many people appreciate the personalized customer service, highlighting the ease of speaking with a real person to sort out their holiday plans and answer all their questions efficiently. However, some people were dissatisfied with specific holiday experiences, mentioning issues like uncomfortable seating arrangements on a trip and feeling herded during a tour. These isolated incidents contrast with the generally positive sentiment regarding the company's booking service and staff interactions.

What people talk about most

Booking process

Clients share positive opinions on the booking process, consistently highlighting its ease and efficiency.... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being very... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the efficiency,... See more

Service

Consumers find service to be positive, with many praising the excellent booking process and the helpfulness... See more

Holidays

People report positive experiences with holidays. Customers praise the ease of finding and booking trips... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having used Door2Tour on 2 separate occasions I can say that both Hayley & Caroline are helpful & knowledgeable. Any questions I've had they've answered. I wanted to explore all options of one tour... See more

Company replied

Rated 5 out of 5 stars

We have used Door2Tour to book three Warner hotel breaks for 2026 and now looking at one of the European flea market breaks too. We initially contacted Caroline and Hayley by email and had almost in... See more

Company replied

Rated 5 out of 5 stars

Prompt call back very knowledgeable & helpful. I haven’t travelled for a while taking the plunge on a solo trip & had lots of questions.Hayley is a mind of information, goes the extra mile & very effi... See more

Company replied

Rated 5 out of 5 stars

I first spoke to Caroline who was very helpful and well informed about all the trips that I enquired about. I telephoned a week later to ask a few more details and booked my trip which I am reall... See more


Company details

  1. Travel agent
  2. Tour Agent
  3. Travel deals

Written by the company

Door2Tour.com is a consolidator of tour operators creating a diverse choice of UK and worldwide coach holidays, escorted tours, events packages, theatre breaks, cruises and holidays by air.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Booking Procedure

Quick and efficient to book

16 April 2023
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you for booking online with Door2Tour and we hope you had a lovely time away.

Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service.
Initially when booking a tour it is beneficial in my opinion to speak to Customer Services. I found the process to be easy and my contact was polite, courteous and extremely helpful.

24 March 2023
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you for booking with Door2Tour and we hope you have a wonderful break this summer.

Rated 5 out of 5 stars

The experience of booking with…door2tours

The experience of booking with door2tours was brilliant, Caroline was extremely helpful and very pleasant would definitely book with this company again

27 March 2023
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you for your review and we will certainly pass your feedback onto Caroline. We look forward to finding you a tour in the future.

Rated 5 out of 5 stars

Found travel agent really helpfully in…

Found travel agent really helpfully in booking our holiday and would have no hesitation usi them in the future

29 March 2023
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you for booking through us and we are so pleased that you would use us in the future. Have a wonderful time away.

Rated 5 out of 5 stars

Book with confidence with Tour2Door

Dealt with both Caroline and Hayley who were extremely helpful and so pleasant. Would definitely book with Door2Tour again.

15 March 2023
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you for your review and booking through us. We hope you have a wonderful tour later in the year.

Rated 5 out of 5 stars

Easy to book trip

Easy to book trip. Helpful lady made what could have been time-consuming & tedious very straightforward. Can't wait for our mystery weekend!

9 March 2023
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you for booking with Door2Tour.com and we are pleased to make everything straightforward for you. We hope you all have a fantastic time, wherever in the country you end up!

Rated 5 out of 5 stars

Very good experience to start holiday.

Very pleasant lady on the phone who made the experience of booking easy and she fulfilled all our wishes. I felt comfortable with my booking and looking forward to the holiday when I came off the phone.

17 March 2023
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

We are so pleased we were able help you get your tour booked and help with your requests. Have a lovely time in Scotland.

Rated 5 out of 5 stars

Booked over the internet

Booked over the internet. Very simple. No problems or issues. Looking forward to our trip.

5 March 2023
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you for your review and we hope you have a lovely trip away.

Rated 5 out of 5 stars

Very helpful staff

The lady I spoke to on the phone of Door2Tour was extremely helpful and professional explaining everything clearly about our trip to the Theatre in June. Called 3 times to ask different questions and not once made to feel like we were a nuisance. Looking forward to our trip with this company.

7 March 2023
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you for taking the time to leave us a review. We do always try to make sure our customers have all the information they need before making a booking, as we want you to make sure you are happy. Enjoy the show in London.

Rated 5 out of 5 stars

Lovely lady on the phone

Lovely lady on the phone. She was very helpful and tried to accommodate all of our needs. Would definitely recommend for future bookings.

9 February 2023
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you for your review and for recommending our service. We hope you have a great time at the Flower Show.

Rated 4 out of 5 stars

Easy to book

Easy to book and the pick-up is in our village which is very convenient.

15 February 2023
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you for you for your review and we are pleased you found it easy to book.

Rated 5 out of 5 stars

Easy to book

Easy to book, very good prices, and excellent number of pick up points close to home.

30 January 2023
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you for your review and we are pleased you found it easy to book. We hope you have a great time at the show later in the year.

Rated 5 out of 5 stars

very straightforward communications

very straightforward communications, all questions satisfied, all very efficiently done.

20 January 2023
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you for taking the time to leave us a review and we hope you have a great time on the tour.

Rated 5 out of 5 stars

Very pleasant experience.

Booking with Door2Tour was very pleasant.
The staff member i dealt with was very informative and on the ball. Nothing was to difficult when i was throwing lots of question her way.
I am looking forward to my first Belgium Grand Prix trip with Door2Tour.
Thanks again.

12 October 2022
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you for leaving us a review and we are pleased we were able to help answer your questions. Enjoy your time at the Grand Prix and we hope you it's an exciting race!

Rated 5 out of 5 stars

Great service

Great service. Answered my email promptly with all the details I required. Would definitely recommend.

17 January 2023
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you for your review and booking. Enjoy your time at the Races.

Rated 4 out of 5 stars

Easy to book and great follow up…

Easy to book and great follow up contact. Holiday not until May so can’t comment on anything other than booking experience.

8 January 2023
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thanks for taking the time to leave us a review on your booking experience with us. We hope you have a wonderful break away.

Rated 5 out of 5 stars

Christmas holiday

The rep at the end of the call , made my life easy with the booking and did it quickly and thoroughly. I knew what holiday I wanted for me and clients and it was done professionally.

4 November 2022
Unprompted review
Rated 5 out of 5 stars

I don’t normally do reviews but I think…

I don’t normally do reviews but I think this deserves it, the lady I spoke to was so friendly & helpful & gave me lots of info for my trip. If only there were more people like this, great customer service and would definitely recommend this company to others.

10 November 2022
Unprompted review
Rated 5 out of 5 stars

Staff Lovely

Not actually been on the tour yet but initial dealings with staff were great. The girls were lovely. System was playing up a bit, and did not like my address as it wasn't a house number, but that's just one of those things. It got sorted with good communication from the office ladies.

17 November 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look