Doorbellworld Reviews 526

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, with many finding them to be well-made and exactly what they needed. The delivery service is frequently highlighted for its speed and efficiency, with orders arriving promptly and well-packaged. Many people also appreciate the helpful and knowledgeable customer service, which often provides good advice and resolves issues effectively. However, some customers also noted issues with product quality, mentioning items that were damaged, poorly finished, or missing components. A few other people also felt that customer service was unhelpful or unresponsive, particularly when dealing with incorrect products or significant delivery delays. There were also instances where products were incompatible with local power grids or did not match advertised descriptions.

What people talk about most

Product

Consumers find product quality to be positive, with many praising items as well-made, easy to install, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the super fast and quick... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the support and follow-up... See more

Order

Customers consistently note positive experiences with order, often praising the quick delivery times, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All went well with installation, though more written word explanation would help with following the diagrams. UPDATE:- Just seen a review from 3 March 2026. They weren't as happy as they could... See more

Rated 5 out of 5 stars

Wanted a doorbell that closely matched with doorbells of 100 years ago for my tenement flat. I am hard of hearing so it’s annoying when people can’t see the fashion small wireless doorbell you’d t... See more

Rated 5 out of 5 stars

Outstanding customer service. Royal Mail failed to deliver the product. Sophia at Doorbellworld hunted it down and discovered it had been returned to the depot, but on visiting the depot Royal Mail... See more

Rated 5 out of 5 stars

Helpful response to an on line request for advice on a broken bell push. Replacement product recommended which works well and was much cheaper than starting again.


Company details

  1. #10 of 18 best companies in Internet shop

Written by the company

Sabrebond Ltd trading as Doorbell World Sabrebond Limited is a family run business which was established in Sheffield in 1986. During this time we have gained a wealth of knowledge in doorbell systems and we offer our own Doorbell World brand with some of our products designed and developed dating back 50 years. Other recognised leading brands are selected to offer various levels of functionality and different price points so there is always a product that is right for our customer and we support all these brands with advice and warranties. Our unique doorbells and chime units combine traditional and modern designs with wireless technology making stylish products that are easy to install and compliment homes and businesses of any age..


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

526 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Product refunded!!

Product refunded!!! Took my money but didn’t have any instock

26 January 2024
Doorbellworld logo

Reply from Doorbellworld

Hi. We sold out of the item you ordered which does happen from time to time. We refunded you straight away. I do not think this warrants a one star review.

Rated 5 out of 5 stars

Straightforward to install and works well

Rapid response to an email query before buying. Delivered efficiently. Setting up was straightforward, but make sure the instructions are followed precisely. Be aware that the terminals to connect the wires to in the transmitter are different from the ones mentioned first in the instructions if the doorbell has a transformer (the instructions go on to say which are the correct terminals). Bought two extensions, one with a throughput mains connection, and they both work well. Pleasantly surprised at how easy it has been, and that the original doorbell can still be used.

29 December 2023
Rated 4 out of 5 stars

Good shop, but delivery process not transparant.

I received very good advice from Doorbellworld before buying. The doorbell works fine. Good quality shop! The shipping process, however, was difficult to track and trace. Delivery took more than two weeks, and it was never clear when I could expect delivery.

29 December 2023
Rated 5 out of 5 stars

It’s adoorabell!

Having thought I would have to buy the entire ‘doorbell kit’, I was pleased to find such a choice of just the push-button. The one that I chose arrived promptly and I was able to fit it myself with ease. It works, and looks great.

27 December 2023
Rated 1 out of 5 stars

What you sent me won't work

What you sent me won't work. I communicated with you about that, and received no answer. So I dont know what to do. Its too expensive to send $12. product back. cost me $38. to receive them. Is there another store who might sell them?

31 December 2023
Doorbellworld logo

Reply from Doorbellworld

Hi

We are sorry that you are reporting this issue to us. These are plastic loops that fit into the end of the tubular bell brass tube as described on the website. I am not sure what you mean by they don't work, its just a plastic loop. I have explained how to fit them in the emails. We have also responded to every one of your email the next day when you sent them. I suspect they are going into your spam or junk folder. Regards
returns it is the responsibility of buyer to return these to us for any unwanted items as per our policies clearly shown on the website. We have email, chat and a phone number if you want to communicate us rather than doing it over trust pilot and we are happy to help with any queries. I think your 1 star review is not fair in this case.

Rated 5 out of 5 stars

Excellent in all aspects…

Prompt delivery but most important the product.
The instructions were in good english making the set up process easy. Plug in bell and remote bell both respond to the transmitter/bell push

8 January 2024
Rated 5 out of 5 stars

First class customer service

This was an additional receiver. I had a question about linking it to the transmitter and this was answered promptly and very effectively. Our additional receiver is now functioning perfectly. Excellent product and first class customer service. Thank you!

30 December 2023
Rated 5 out of 5 stars

I had never bought from this Company…

I had never bought from this Company before, found them on line and ordered, an item I needed, very low value item. Order dealt with quickly and dealt with as if it were of high value. Received promptly. I wish more Companies were as good as this. Top marks and thanks.

28 December 2023

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