Banner for Door Controls Direct

Door Controls Direct Reviews 

350
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the exceptional quality of the products, noting that items arrive promptly, securely packaged, and exactly as described on the platform. Consumers also appreciate the clear, user-friendly website, helpful staff, and competitive pricing, which together make the entire ordering process smooth, reliable, and completely satisfying. However, some people mentioned experiencing frustrating delivery delays with their orders due to unexpected issues with the third-party courier service rather than the business itself. A few reviewers also noted that scheduled next-day arrivals occasionally took longer than expected to reach them.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting super fast and prompt... See more

Product

Users describe positive interactions with product, highlighting exceptional quality materials, perfect... See more

Service

Clients share positive opinions on service, highlighting a fast and reliable experience from start to finish.... See more

Order

People report positive experiences with order, highlighting a simple and quick online process. Consumers... See more

Price

Consumers find price to be very appealing, consistently highlighting reasonable and cost-effective pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lock nicely packed and securely delivered Everything needed was included in the package Exceptional quality material used and managed to fit it into my metal gate. I had tried vigorously to find o... See more

Rated 5 out of 5 stars

This company saved me at 5pm on a Friday evening. I had to change the door control to our London block of flats, and, despite us not being a client they gave me advice which contradicted the manual... See more

Company replied

Rated 5 out of 5 stars

Website was clear and the items described accurately. The locks were definitely cheaper from DCD than any other supplier I tried, which is always a good start. Delivery was as promised too. All round... See more

Company replied

Rated 5 out of 5 stars

I have used door controls direct a number of times. Each time they have offered great service, excellent pricing and quick delivery. It just makes jobs a lot easier when you have suppliers you can rel... See more

Company replied



Company details

  1. #20 of 92 best companies in Hardware Shop

About Door Controls Direct

Written by the company

Your dependable source for door solutions that will keep people safe and secure

Whether you are searching for commercial door closers, mechanical locks, access control systems, or any other door hardware products, you can depend on Door Controls Direct. Our GAI-qualified technical sales team can help you find the right product for the right job, ensuring compliance with building regulations and product standards. 

Door Hardware and Access Control 

We recognise the critical role that doors and their hardware play in the safety and security of any building. Whether you require ironmongery for a listed private residence, a multi-building commercial site, or an upgrade and maintenance project for an office space we supply quality products from industry leading brands. You can rely on us to deliver. 

Our extensive product range encompasses a wide variety of electric locks, insurance rated mortice locks, and CE marked fire door ironmongery tailored to meet your specific requirements. Shop for door handles and hinges to refurbish existing internal and external doors, upgrade cylinder door locks to current security standards, and install compliant panic hardware to final exit doors. 

Fire Door Ironmongery 

Fire doors and fire door ironmongery are crucial components in passive fire protection measures. Shop for fire door signage, intumescent seals, and more with our fire door essentials range. Not sure what you need? We have compiled our own fire door ironmongery kits that cover locking and non-locking doors, escape doors, lift to lock bathrooms, and access control doors. Intumescent kits are included for hinges and lockcases. Separate intumescent packs are also available for concealed door closers, digital locks, and flush bolts. 

The Dependable Door Controls Solution 

Unlock the difference that dependability makes when you choose Door Controls Direct for unmatched reliability in door hardware and access control solutions. Whether you need like-for- like replacement products, door handles to match the latest trends, or ironmongery that is at the forefront of advancing market changes, we are here to help.

Shop online with us at www.doorcontrolsdirect.co.uk and as well as quick delivery on door and window ironmongery, you can view and download product documentation, so end-users are provided with the certification for their door hardware, and you can be sure you have the right product for your project. 

For more information on our door hardware product range, you can visit our website, download our latest edition of our product catalogue or contact our sales team on 01305 263300


Contact info

Promotion box for Door Controls Direct

Brand New Product Catalogue Out Now!

Your ultimate guide to all door control solutions.

4.9

Excellent

TrustScore 5 out of 5

350 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(350)

151 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from the technical team…

Great service from the technical team prior to purchase. Was able to speak to a human, who was very quick to find the information requested and ringing back promptly.

31 July 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Jo,

Thank you for your lovely review! We’re delighted to hear our technical team could provide the information you needed before purchasing, and that you appreciated being able to speak directly with someone and receive a prompt call back.

If you ever need any further technical advice, we’ll be more than happy to help.

Best wishes,
Sophie

Rated 5 out of 5 stars

Easy to order online and they have a…

Easy to order online and they have a great sales team as well in the office

14 July 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Lisa,

Thank you for your review! We’re pleased to hear you found ordering online quick and easy, and it’s lovely to hear such positive feedback about our sales team too.

If you ever need any help with a future order, we’ll be happy to assist.

Kind regards,
Sophie

Rated 5 out of 5 stars

Quick and easy

29 July 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Kerry,

Thank you for your review! We’re glad to hear you found the whole process quick and easy.

We appreciate your feedback and hope to help you again in the future.

Warm regards,
Sophie

Rated 5 out of 5 stars

Good service and fast delivered

Good service and fast delivered, thank you

29 June 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi, thank you for your review!

We’re pleased to hear you received great service and that your order was delivered quickly.

We really appreciate your feedback and hope to help you again soon.

Best regards,
Sophie

Rated 5 out of 5 stars

Easy to use website

Easy to use website
Fast and prompt delivery

29 July 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Robert,

Thank you for your review! We’re pleased to hear you found our website easy to use and that your order arrived quickly.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Sophie

Rated 5 out of 5 stars

Had an issue with a gate gate relay but…

Had an issue with a gate gate relay but Door Controls Direct were beyond helpful and got me one out the next day so I could finish my customers job

24 July 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Mark,

Thank you for your fantastic review! We’re really pleased we could help get a replacement gate relay out to you the very next day so you could complete your customer’s job without too much delay. It’s great to hear our team made a positive difference.

If you ever need any further support or advice, we’re always happy to help.

Best regards,
Sophie

Rated 5 out of 5 stars

Arrived day after I ordered even though…

Arrived day after I ordered even though I live in the country. Great service!

20 July 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Sue,

Thank you for your lovely review! We’re delighted to hear your order arrived the day after you placed it. It’s great to know our delivery service met your expectations.

If you ever need anything else, our team will be happy to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

Spot on

Quick turnaround and good products !

3 July 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi, thank you for your review!

We’re pleased to hear you were happy with the quick turnaround and the quality of our products. It’s great to know everything met your expectations.

If you ever need anything else, we’ll be happy to help.

Warm regards,
Sophie

Rated 5 out of 5 stars

Great price

Great price

22 April 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Stuart,

Thank you for your review! We’re delighted to hear you were happy with our pricing. We really appreciate you taking the time to share your feedback.

We look forward to helping you again whenever you need us.

Best wishes,
Sophie

Rated 5 out of 5 stars
Door Controls Direct logo

Reply from Door Controls Direct

Hi Mark,

Thank you for your review! We’re pleased to hear you were happy with our pricing and the speedy delivery of your order.

We appreciate your support and look forward to helping you again in the future.

Kind regards,
Sophie

Rated 5 out of 5 stars

I was able to talk to really person and…

I was able to talk to really person and verify I was ordering the right item

6 July 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Ian,

Thank you for your review! We’re delighted to hear that speaking with a member of our team gave you the confidence that you were ordering the right item. We know how important that reassurance can be.

If you ever need any further advice or support, we’re always happy to help.

Best wishes,
Sophie

Rated 5 out of 5 stars

Straight forward purchase

Easy to place order and arrived on time, would buy from them again.

19 June 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi, thank you for your review!

We’re pleased to hear you found the ordering process straightforward, your delivery arrived on time, and that you’d happily shop with us again. That’s great to hear!

We look forward to helping you again whenever you need us.

Many thanks,
Sophie

Rated 5 out of 5 stars

Good quality unit which should stand up…

Good quality unit which should stand up to a lot of use

1 July 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Ted,

Thank you for your review! We’re pleased to hear you’re happy with the quality of the unit and that it looks built to withstand plenty of use.

Should you need any assistance in the future, our team will be happy to help.

Best regards,
Sophie

Rated 5 out of 5 stars

Great products, value and customer service

Great products and value. There was a problem with delivery caused by the courier but Emily was quick to sort it and resolved the issue. Outstanding service.

7 July 2026
Unprompted review
Door Controls Direct logo

Reply from Door Controls Direct

Hi Neil,

Thank you for your fantastic review! We’re delighted to hear you were happy with our products and value, and that Emily was able to quickly resolve the courier issue for you. We’ll be sure to pass on your kind words to her.

If you ever need anything else or a bit of advice, our team will be happy to help.

Warm regards,
Sophie

Rated 5 out of 5 stars

Great user-friendly website

Great user-friendly website, good selection of products & pricing. Arrived very quickly & so pleased with the handle which has gone on our new garden gate. Thank you 😊

17 June 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi, thank you for your lovely review!

We’re delighted to hear you found the website easy to use, enjoyed our range and pricing, and that your order arrived so quickly. It’s great to know the handle is the perfect finishing touch for your new garden gate. 😊

If you ever need anything else or a bit of advice, our team will be happy to help.

Kind regards,
Sophie

Rated 5 out of 5 stars
Door Controls Direct logo

Reply from Door Controls Direct

Hi Jim,

Thank you for your review! We’re delighted to hear you were happy with both our pricing and the service you received.

If you ever need anything else or have any questions, our team will be happy to help.

Best wishes,
Sophie

Rated 5 out of 5 stars

Easy ordering process & rapid delivery

Easy ordering process & rapid delivery, all good.

30 June 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Mark,

Thank you for your review! We’re pleased to hear you found the ordering process straightforward and that your order arrived quickly.

If you ever need anything else or a bit of advice, our team will be happy to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

Great product/great competitive…

Great product/great competitive price/Fantastic service. Highly recommend

24 June 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Maggie,

Thank you for your lovely review! We’re delighted to hear you were happy with the product, our competitive pricing, and the service you received. We really appreciate your recommendation.

If you ever need anything else or a bit of advice, our team will be happy to help.

Many thanks,
Sophie

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Very helpful and knowledgeable, especially Glen. He helped us immensely and went out of his way to get us what we needed.

15 June 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi, thank you so much for your fantastic review!

We’re delighted to hear you found our team helpful and knowledgeable, and we’ll be sure to pass your kind words on to Glen. He’ll be thrilled to know he made such a positive difference.

If you ever need anything else or would like further advice, our team will be more than happy to help.

Warm regards,
Sophie

Rated 5 out of 5 stars

Fast and perfect

Fast and perfect

4 June 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Arul,

Thank you for your review! We’re delighted to hear everything was fast and perfect.

If you ever need anything else or have any questions, our team will be happy to help.

Best wishes,
Sophie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look