I like this proxy for the very minimal fees and quick purchase processing. Ordering lots of small items like books adds up on many proxies that charge 300-500 yen per item while Doorzo charges 50-300... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is my second time ordering from Japan through Doorzo, and I don’t regret it. The delivery went smoothly, thank you! I also really appreciate the feature that allows customers to request a price r... See more
Company replied
while it does take time for them to pack and ship out your package, it arrives very safely and is clearly handled with care. they organize it very nicely in the box and wrap the outside with plastic f... See more
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Easy to use, reliable and very generous with coupons! This is my 6th time using Doorzo, I managed to get some out of print figures like Ultra-Act Evil Tiga, MS Girl Unicorn Gundam [Awakened] and S.I.C... See more
Company replied
Company details
About Doorzo
Written by the company
Doorzo Top Japan Proxy Service
With over 10 years of extensive industry experience, Doorzo is a reliable partner for Japanese shopping enthusiasts worldwide. We are official partners with Japan's Top Stores, including Mercari, Rakuten, Rakuma, Yahoo! Auctions, Bookoff, and more.Based in the heart of Akihabara, Tokyo, Doorzo offers seamless international shopping services, connecting Japan's unique products to the world.
24/7 Automated Proxy Purchasing
Wide Selection: New and vintage toys, figures, game consoles, books, and more. No matter what you want from Japan, you can buy it here.
Convenient Shopping: Access via website and app anytime, anywhere, providing you with a more convenient shopping experience.
Secure Transactions
Safe Payment Options: Various credit cards, PayPal, Alipay, and more.
Unbeatable Prices: Competitive rates for all your favorite Japanese products.
Cost-Effective Shipping
Consolidation Service: Combine purchases from multiple websites before shipping them out internationally.
Free Storage: Up to 60 days + 30days paid storage.
Excess Packaging Removal: Minimize shipping weight and cost.
Professional Support
Multilingual Team: Fluent in English, Simplified Chinese, Traditional Chinese, and Japanese.
Real-Time Order Tracking: Keep track of your purchases easily.
Customer Reviews: See what others say about Doorzo.
Exclusive Benefits
Special Deals and Discounts: Enjoy promotions and savings.
Secure and Reliable: Your satisfaction is our priority.
Contact info
1-19-1 Akabane Kita, Kita-ku, Tokyo 115-0052, Japan., 10-10041, Tokyo, Japan
- 0368116180
- support@doorzo.com
- doorzo.com
4.6
Excellent
1K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great delivery service
Great delivery service. Would recommend this again.
6 March 2026
Unprompted review
Reply from Doorzo
Thank you for your feedback! Your support towards Doorzo means a lot! 😁
Doorzo is fast cheap and reliable proxy…
Doorzo is fast cheap and reliable proxy for buying lots of goods directly from Japan.
2 March 2026
Reply from Doorzo
Thank you for the feedback! We’re happy to hear Doorzo makes buying goods from Japan fast, affordable, and reliable for you. 😊
Seamless Japan Proxy Experience
I’ve ordered from Doorzo multiple times and every transaction has been smooth and reliable. Their packaging is consistently secure. Processing and consolidation are efficient, and international shipping has been dependable in my experience. Doorzo makes it easy to access authentic Japanese items that are otherwise difficult to source. For anyone looking for a trustworthy Japan proxy service, I highly recommend them. Will definitely continue ordering.
2 March 2026
Reply from Doorzo
Thank you for the 5⭐ review and for buying with Doorzo! We're delighted our service has been helpful and reliable.
Customer service is terrible
I’ve used this service a few times before without issue, but my most recent experience was beyond frustrating!
The item arrived in my country but was rejected due to incorrect or incomplete customs information. The required TARIC code was not provided, which caused the parcel to be returned. This was entirely avoidable and happened because of their oversight.
What made the situation even much more frustrating was the way customer service handled it. From the outset, they were dismissive and repeatedly closed cases without properly investigating or even asking for clarification. I had to do the legwork myself, contacting my postal service and gathering proof. Only after I sent a screenshot confirming the missing customs information did they finally stop implying the issue was mine when they were the shipper??!
Despite this clearly being their error, they offered a token 5€ in points, later increased to 8€, which feels insignificant compared to the inconvenience, delay, and stress caused. Even more frustrating, they still expect me to pay the full re-shipping cost plus a return fee.
After a major mistake on their side, I’m the one left covering additional costs and wasting time trying to resolve it. The lack of accountability and dismissive support made an already bad situation far worse.
closing my account as they do not own up to their error when filling in the postal label.
Both are totally incorrect to
Ship to the EU TARIC codes are necessity now!
12 February 2026
Unprompted review
Reply from Doorzo
Dear customer,
We are truly sorry for any frustration or inconvenience you may have experienced with your order. We hope to clarify that, according to Japan Post, the TARIC code is recommended but not mandatory. All of our shipments are sent following Japan Post’s standard procedures.
The compensation we provided was offered because we genuinely care about your shopping experience and want to ensure you feel valued as our customer. It does not reflect an error on our part, but rather our commitment to your satisfaction.
If you have any further questions or concerns, please feel free to reach out to our customer service team at any time. We are always here to assist you and ensure a smooth experience.
Is a great place for cheap and original…
Is a great place for cheap and original figures and Jap stuff, just be mindfull of shipping and custom tax
1 February 2026
Reply from Doorzo
Thank you for the 5 star review! We hope your next purchase with Doorzo is just as smooth and enjoyable.
Nintendo switch
Yes i purchased a Nintendo switch, the post indicated everything was fine with it, and it was tested by the seller. I paid for the service to check it before thei ship it. I finally received it but the console is not working, battery is dead, the console doesn't recognize the joycons. It's a mess
13 February 2026
Reply from Doorzo
Dear customer,
Thank you for sharing your feedback. We sincerely apologize for the unpleasant shopping experience you encountered.
Regarding the situation you mentioned, we would like to provide some clarification to avoid any misunderstanding. As a proxy purchasing service, we assist with placing orders and forwarding items, but we are unfortunately unable to guarantee product authenticity or functional performance.
We understand that you selected and paid for a checking service. The service chosen in your order was the Item Inspection Service. This service includes verifying that the item matches the seller’s description in terms of color, model, and basic external details. It does not include testing electronic functionality.
If you would like us to check whether a game console or other electronic device is functioning properly, the appropriate option would be our Electronic Check Service, which is specifically designed for operational testing. The scope and details of each service are clearly outlined in our Usage Guide, and we always recommend reviewing the descriptions carefully to ensure the selected service meets your expectations.
We truly value our customers’ experience and satisfaction. This is why we offer different optional inspection services, aiming to provide a more secure and reassuring shopping process. Your feedback is important to us, and it also helps us continue improving our communication and service clarity.
If you have any further questions or concerns, please feel free to contact our customer support team. We will continue to assist you with care and attention.
Thank you again for taking the time to share your experience.
Doorzo is for me a big YES
Doorzo is for me a big YES ! I ordered 2 times, and everything went perfectly fine ☺️
It allows us to have « some Japan at home » , the prices are attractive, the packages are well wrapped and protected 🫶🏻
(The only things is the customs fees that are quite expensive depending on your order and country) Besides that, its perfect.
Also, the customers service is excellent, and answers if you have any questions.
I do recommend my eyes closed, and can’t wait to do new orders !! 🥰
18 February 2026
Reply from Doorzo
Thank you so much for your incredibly kind words 🥹✨
We’re so happy to hear that your orders arrived safely and well protected, and that our customer service team could support you whenever needed. Your trust truly means a lot to us.
Thank you again for recommending us with your eyes closed 🫶🏻 We can’t wait to help you with your next Japan haul 🥰✨
Doorzo is doing amazing work
You guys are doing amazing
I'm glad I'm using Doorzo
Everything is taken care of in an amazing manner
I always trust that it's money well spent - I love the extra services as well
Everything is packed so well that it's just a massive relied honestly
You guys are the best - I will be continuing my support for Doorzo 🫶
16 February 2026
Reply from Doorzo
Thank you for trusting us and for seeing the value in what we do.
We’ll keep working hard to make every package secure, every service smooth, and every order worth the excitement.💛✨
Great Experience
Doorzo was a great place for me to shop and buy merchandise from my favourite shows. Definitely would go again.
24 February 2026
Reply from Doorzo
Thank you for the amazing feedback! ⭐
It makes us so happy to hear you loved the experience. See you on your next merch hunt! 💛
Great
Everything went well, had to review my order for shipping with plane but it took less than a day so nothing I could complain about
16 January 2026
Reply from Doorzo
Thank you for your thoughtful review. ⭐
We’re glad everything arrived safely and truly look forward to serving you again. 💛
Good experience
I really love it! I found more merch I liked, and the service is really good. Please keep it up!
2 February 2026
Reply from Doorzo
Thank you so much for your amazing 5 star review! 💛
We’re thrilled to hear you found even more merch you love and that you’re happy with our service. That truly means a lot to us! We’ll definitely keep it up and continue bringing you the best from Japan ✨
Good packaging good customer service…
Good packaging good customer service and fast delivery
13 February 2026
Reply from Doorzo
Thank you for your 5-star review! ⭐
We truly appreciate your support! 💛
This is my second time ordering…
This is my second time ordering from Japan through Doorzo, and I don’t regret it. The delivery went smoothly, thank you! I also really appreciate the feature that allows customers to request a price reduction from the seller, as well as the regular discount coupons you provide. I hope I’ll be able to continue using your services in the future! :)
20 February 2026
Reply from Doorzo
Thanks for trusting Doorzo for the second time! 💛
We’re excited to keep bringing you great deals and smooth deliveries! ⭐
Overall experience
Overall experience: 9/10
I was skeptical about using a new platform, but after purchasing, consolidating a d receiving my product i can say it is really a good platform.
Customer service was prompt and relatively good.
Only things to be wary is the product that are not from stores but from independent sellers, even Doorzo warns us about the risk buying from them. But in my experience it was great, no notes.
One thing to be wary, before purchasing or bidding in the auctions, please translate and read what they are selling. Haha i didnt know for my first purchase and i bid an empty box. Doorzo customer service kindly reminded me that i already agreed to the t&c of bidding and i could not withdraw, so i won an empty box which was sadly clearly stated in the title which i didnt translate.
I used their pre-storage photo service (optional paid service) , it was great, they showed what they received and let us see all angles and whether we want to appeal (that the item was not what was expected) or if everything was great, we can accept the condition.
I also used air doorzo and the shipping was so fast. I think it took around a week to arrive. Im extremely impressed tbh.
13 February 2026
Reply from Doorzo
We really appreciate you taking the time to share this! ⭐
Doorzo will continue optimizing our AI translation function, and we hope to provide you with an even smoother shopping experience in the future. 💛
Reply from Doorzo
We truly appreciate your kind feedback! ⭐
Glad everything went smoothly and arrived quickly! 💛
Reply from Doorzo
Thanks for the 5 stars and for trusting Doorzo!
Reply from Doorzo
Thank you sincerely for your recommendation and for choosing Doorzo. We truly appreciate your support and look forward to assisting you again in the future.
The item came without parts and broken…
The item came without parts and broken pieces. The seller never disclose this and still posted fake pictures with all the parts intact and good condition and complete set. We reached out to seller and doozo. Seller informed to send back the item. I am from Singapore. It very troublesome. Doorzo basically said they cannot do anything. They offered 1000 yen off for shipping in next order as compensation. They do not even bother to suspend seller or forfeit the seller. I do not even think of purchasing again from Doorzo. I have purchased few times from Doorzo. This is so unexpected from Doorzo. Disappointed. I bought the items for $270 + shipping $70 and I still need to send for repair for another $200 sgd. Sigh
17 February 2026
Reply from Doorzo
Dear customer,
We sincerely apologize for the unpleasant shopping experience you encountered. We truly understand your frustration and appreciate you taking the time to share your feedback.
We would like to clarify that our platform provides a proxy purchasing service. As such, we are not able to guarantee the condition or completeness of items sold by third-party sellers. In your case, the Pre-storage Photo Service was selected and the confirmation was completed, which means the transaction was considered finalized at that stage.
After the item was delivered, you informed us that there were missing components. However, since the transaction had already been confirmed, we were unfortunately unable to proceed with further claims on your behalf. Additionally, as we are not the official selling platform but a purchasing agent, we do not have the authority to impose penalties or enforcement actions toward the seller.
That said, we still provided compensation as a gesture of goodwill. This reflects how seriously we value our customers and their experience. The compensation was arranged and covered by our platform directly, rather than the seller, as we wished to take responsibility and offer support where possible.
If you feel the compensation offered does not meet your expectations, you are very welcome to contact our customer support team again. We will carefully review your case and do our best to assist further.
Your satisfaction is extremely important to us. Should you have any questions or require assistance at any time, please do not hesitate to reach out to our support team. We are always here to help.
Reply from Doorzo
Your recommendation truly made our day. Thank you for choosing Doorzo and for sharing your experience.
Everything was great
13 February 2026
Reply from Doorzo
We’re so glad we could meet your expectations. Thank you for your support and for choosing Doorzo!
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