Doppio Coffee Reviews 22

My husband and I visited Doppio Coffee in Kentish Town today at approximately 1.40pm and unfortunately had a very upsetting experience.

From the moment we entered the café, we were made to feel unwelcome by the male barista on duty. Whilst nothing explicitly rude was said initially, his manner towards us was noticeably cold and uncomfortable.

We ordered a matcha and a fruit juice and sat down to rest with our miniature Yorkshire Terrier, Archie. Due to the current heatwave, Archie had been struggling in the heat and was visibly distressed, panting heavily and clearly in need of water. Concerned for his welfare, I allowed him a small sip from a glass of tap water that I had poured for myself.

At this point, the male member of staff approached us aggressively and demanded to know what we thought we were doing. In a loud voice, in front of all the other customers in the café, he told us that we were being disrespectful and stated that the glass would have to be thrown away because it was now “contaminated”. The way this was handled was awkward and embarrassing not only for us, but for everyone present who witnessed the exchange. I was actually so taken aback that I was almost lost for words.

I was deeply upset by both the tone and language used. The implication that something was “contaminated” because our dog had briefly drunk from a glass that belonged to us felt unnecessarily hostile and disproportionate. More importantly, as a gay man of a certain age, the language and attitude triggered memories of a time when gay people were routinely made to feel unclean, unwelcome and somehow lesser than others. Whether intended or not, the experience left me feeling humiliated and singled out. I would also have expected any glass, along with all cutlery and other tableware, to be washed thoroughly as part of standard health and safety procedures, making the suggestion that it needed to be discarded seem particularly ridiculous, as well as unsustainable and unnecessarily wasteful.

What made matters worse was that throughout the remainder of our visit, the barista continued to glare at me, making me feel increasingly uncomfortable and unwelcome.

As we were leaving, I asked what the real issue was and whether we were being treated differently because we were a gay couple. The barista responded by saying that he was gay himself. Whether that is true or not is beside the point. If a customer leaves your café feeling so uncomfortable and so unwelcome that they begin to question whether prejudice is a factor, then something has gone seriously wrong in that interaction.

The entire incident ruined what should have been a pleasant afternoon. More than that, it brought back feelings that I had hoped belonged firmly in the past. No customer should leave a café feeling humiliated, unwelcome or judged.

Having since reviewed a number of public customer reviews, I was disappointed to see that concerns regarding staff attitude and customers being made to feel unwelcome do not appear to be entirely isolated incidents. Whilst I appreciate that every customer interaction is different, it is concerning to discover similar comments from others after such an upsetting experience of my own.

I sincerely hope management takes this feedback seriously, because no customer should be treated in this way.

This is the worst company to have anything to do with they don't answer phones or emails l bought a flair coffee machine and scales for £530 and they can't be bothered to sort out a problem l have don't buy anything from these people

Slow delivery. You're selling premium machines. Cheaping out on RM Tracked 48 makes you look like a joke.

Was hesitant to buy from them based on some of the reviews below so emailed them first to see if the item was in stock as the price was good. They replied promptly and confirmed it was as well as the delivery timeframe. Placed the order and the item arrived sooner than they estimated. Would happily buy from them again.

I made the mistake of ordering from Doppio Coffee when their website showed 3 units in stock. I paid £685 then refreshed the website; it then showed 2 units in stock.

It was only after I had asked multiple times for a delivery date, by email and in phone calls, that Doppio said a “stock count error” had led to my order being cancelled and they would refund.

They said the refund would reach my card in 5 working days.

It wasn’t received, and they then said they had made a further mistake; apparently they should have said 7 working days.

On working day 8 I contacted them again, as the funds had still not been received.

Their CEO emailed claiming that I had chosen the payment processor! I interpreted that as him blaming me for the delay!

He then wrote that I chose the processor because I opted for a card payment rather than using the Paypal or bank transfer option at the checkout.

That’s rubbish. Yes, I chose to pay by card, but I did not choose the payment processor. That firm is a supplier to Doppio, not to me, and chosen by Doppio, not by me.

The name of the processor was not shown during the purchase and payment process, so I did not have the opportunity to choose whether or not to use them. I don’t recall ever seeing this information and option on any website checkout process.

It later transpired that the processor, Doppio’s supplier, had waited 7 working days before acting upon their refund instructions, and that it will be a further 2-7 working days before I receive the funds.

There are multiple issues here:

1. Doppio’s failure to manage their website competently, leading me to order an item they claimed erroneously to have in stock.

2. Doppio’s failure to respond promptly and effectively to my initial enquiries.

3. Doppio’s failure to check with their supplier that my refund had been processed immediately.

4. The CEO’s incorrect allegation that I chose the payment processor.

5. Doppio’s failure to create and implement an efficient end to end refund process.

I asked the CEO how he proposes to compensate me for the distress and wasted time that his company has caused me. He said he will contact me “when the matter has been resolved” to offer compensation.

I will update this review once I have received his offer.

He did say that he will amend some of their processes.

just ordered a ecm synchronika ii, amazing service, dispatched in a day, 24 hour free delivery. earned some doppio award points, ordered some beans with them. PERFECT

Very satisfactory customer service. Purchased a travel case for my Flair Neo so I could travel with it in a few days.
I rang up to see if they could put it in the post ASAP and they did it right away.
Thanks for the good service

I purchased a Flair Pro 2 from Doppio at a good price, was delivered a few days after (within their estimated delivery via Royal Mail) packaging was fine, no damage or issues with the machine itself.

All in all a seamless experience. Would definitely order again.

Awful company. The owners a con man. No support for parts and never respond unless they are grabbing your money for expensive items. They only use a cheap courier company that is so useless. Stay well clear.

Went to Muswell hill doppio today 16/06/2023 for the first time .Only two customers in cafe three staff most miserable staff I’ve ever been served by .Certainly will not be returning that’s probably why they were very very quiet

Great service for coffee machines, very knowledgable staff. helpful and responsive thnak you guys

The coffee is great - really good. The customer service, and their marketing strategy - awful and bordering on fraudulent. They have an 'offer' of £5.85 if sent out monthly, with a £4.85 postage charge ... that's £10.70 a bag. Yet when I tried to order 6 in one go, was (rudely!!) told that the price will be the full £6.50 + postage. Some 'offer' ... and some 'customer service'

I’ve been to their branch in Muswell Hill, probably one the nicest cappuccinos I’ve had lately. Amazing place, cozy, friendly staff, cool branding and good vibes. I’ll defo come back!

Just started using Doppio as my supplier for my new coffee shop. Cannot fault them so far. All the team are on hand to help us with everything from fixing our machine to training our staff. They really are the one stop shop for all coffee shop business. 10/10

Visited Doppio Kentish Town this afternoon for my semi-regular fix of flat white. Was served by a young guy called "Adrian", who remembered my favourite coffee after coming in seemingly early from a break to ensure I was seen to. I always leave this branch of Doppio looking forward to my next visit and today was no exception.

No comment about the coffee shops I didn't visit, but their online shop is a fraud. Received fake message after passing an order to ask for payment for parcel liberation (look for 'international parcel service scam'). Never received my complete order and they dont attend by message or phone either.

I ordered a Flair manual espresso machine from Doppio for the best price I could find online. I was a bit worried and concerned by some negative reviews and low ratings online. I can only assume these negative reviews are for service in Doppio's coffee shops and not for their online orders. Some of these reviews were also quite old.
The correspondence I had with John From Doppio Coffee UK before I ordered my Flair Neo (with upgrades) was excellent. He answered all my questions promptly, clearly and he even added in a few extra freebies into the deal. He didn't mind my concerns when I raised the low review scores I had seen.
I received my well packaged machine in 2 days with no problems at all. Doppio Coffee UK deserve all my thanks for a seamless lockdown transaction. It was a pleasure to do business with them and I am very pleased with the product. Thank you Doppio!

Used to grab a coffee every single day from the Kentish town branch until told by the male staff very rudely I am not welcome anymore and coffee will not be made for me as he is closing down even though there was always 5 to 10 minutes before their shut down time.
Accessories and machines are way overpriced and interest not given when you want to ask about a product.
for sure won't be spending a penny there....

Bought a coffee machine from their website. Not suitable for purpose and I believe it to be defective. They are refusing to accept a return bought via internet even though notified within less than a week of receipt.

Apparently their company policy is 'if you open the packaging you can't return it' which does not seem to match with UK consumer law.

Happy to provide email communication to Trust Pilot to verify this.

This company is a fraudulent organisation.
Claim to send parts out using fake apc documents and steal your money.have contacted trading standards and the companies they claim to represent. Please don't be fooled like me.