I love the deep sleep masks Not only does it block out all light, but the silk is so comforting and beautiful against your face. The wrap around with velcro feature enables a comfortable, perfect-s... See more
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Super, super, super soft sleepmask that truly blocks out all light. The mask is very lightweight and the 'strap' is adjustable (also the 'velcro' is genius: your hair doesn't get caught in this materi... See more
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Amea was very helpful and professional. She arranged everything for me and the return process was very easy. Please do not believe the negative comments - you can trust in this company as they h... See more
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Shipping is a problem. Tracking number was provided 3 days after order to US and not 1 day processing as they state.. shipping company is GOFO and on their site shows label created but no activity for... See more
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Company details
Written by the company
We’re on a mission to elevate sleep into a true wellness experience. We create premium sleep products that blend stunning design with unmatched comfort, transforming your rest into an essential part of your well-being.
Contact info
2810 N Church St, PMB 61888, Wilmington,, United States
- info@doreandrose.com
- doreandrose.com
4.2
Great
9K reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The mask sits gently on my face and…
The mask sits gently on my face and doesn’t shift around. I’ve had issues with that before so this was a relief. Also doesn’t feel tight which makes it easier to fall asleep.
4 April 2026
Unprompted review
Reply from Dore & Rose
Stays put, feels gentle and no tightness, Reese? That's exactly what good sleep should feel like! So glad this one finally solved it for you. Sweet dreams every night from here! 💤
My curls look way more defined in the…
My curls look way more defined in the morning now. Bonnet definitely made a difference
11 April 2026
Unprompted review
Reply from Dore & Rose
Waking up to more defined curls? Yes please! So happy the bonnet is doing its thing for you overnight, Layla. Curl goals every morning! 😍
I did not know pajamas to make a…
I did not know pajamas to make a difference but these are just easier to wear. They dont cling or twist when i sleep which used to annoy me so much. I also don’t look like a mess in the morning which is nice lol. Been wearing them more than i thought i would
26 April 2026
Unprompted review
Reply from Dore & Rose
Not a mess in the morning AND no twisting or clinging all night? Lien, you just described the dream! 😄 We love that they've been such a pleasant surprise. Once you know, you really can't go back. Thank you for sharing this!
Better & more comfortable sleep (& skin too!)
I received emails about offers and reductions which meant I could buy a second deep sleep silk mask for myself and I also bought another one too as a birthday gift -as I’ve been highly recommending these to others. I have particularly found that the mask stays in place on my face much easier than the ones with thin elastic bands which I was using before - these loosened over time and would move, disrupting sleep with letting in light and needing to reposition it into place.
3 May 2026
Unprompted review
Reply from Dore & Rose
Hi Sunny, this honestly made our day! Coming back for yourself AND gifting one to someone you love is the sweetest thing. We're so glad you found the mask that finally stays put through the night, no more repositioning or light sneaking in. And the fact that you've been recommending us to others means the absolute world to us. Thank you for being such a wonderful part of our community! 💤
The mask feels soft and comfortable all…
The mask feels soft and comfortable all night. No complaints.
30 March 2026
Unprompted review
Reply from Dore & Rose
Soft, comfortable and no complaints all night long? That's everything, Nienke! So happy the mask is treating you well. Sweet dreams always! 🌸
Great quality!
Great quality!! I was looking for something like this for ages! Thank you for creating your brand ❤️
14 April 2026
Reply from Dore & Rose
Hi Anna, this just warmed our hearts so much, thank you! Comments like yours are exactly why we do what we do. So happy you finally found what you were looking for and that we could be the ones to deliver it. Welcome to the Dore & Rose family! 🥰
Fantastic response
Fantastic response, easily ordered and delievered hasstle free, plus fantastic products. Wife loves the packaging.
28 April 2026
Unprompted review
Reply from Dore & Rose
This is so lovely to hear, thank you David! Easy ordering, hassle free delivery and your wife is already in love with the packaging? That's a win all around! We hope she enjoys everything just as much. 😄
Awesome service
Awesome service ! Had to change size once i ordered. Service staff were so prompt in changing my size.
Love the fabric ❤️
One set arrived in a box which was pretty special. Thank you
23 April 2026
Unprompted review
Reply from Dore & Rose
Hi Renee, this just made us smile so much, thank you! We're so glad we could sort your size swap quickly and that the whole experience felt special from start to finish. A set arriving in a box is always a little moment and we love that you noticed it. Enjoy wearing it! 🥰
Reply from Dore & Rose
Top quality from the packaging to the product itself, that's exactly what we aim for! Thank you so much Oliver, it truly means a lot. 🌸
The whole experience was flawless
The whole experience was flawless from start to finish. The ordering was straightforward and easy. The parcel arrived fairly quickly, with clear communication on where it is. The pijamas were even better than I expected based on the picture.
I am beyond satisfied!
1 May 2026
Unprompted review
Reply from Dore & Rose
Hi Flora, beyond satisfied from start to finish is everything we could ever hope for! So happy the ordering was smooth, the delivery kept you in the loop and the PJs actually exceeded your expectations. That last part really means the world to us. Thank you for sharing this! 🥰
My lashes used to get crushed with…
My lashes used to get crushed with other masks but not this one. It doesn’t press at all which is such a relief
23 April 2026
Unprompted review
Reply from Dore & Rose
Hi Niamh, your lashes are safe with us! No pressing, no crushing, just comfortable sleep the way it should be. So glad you finally found one that works. Thank you for sharing! ✨
Return item it was a terrible…
Return item it was a terrible expérience… and my refund took too many time, a month… after many messages… inacceptable in 2026. See the exchange with message below.
I bought a lot and I like your product.
Be sure I will never buy again your Brand.
Do you know the customer service is very important.
Bring this information to your experience and customer service director or CEo.
Sorry to tell but you just lost a very nice customer.
Lise
16 March 2026
Reply from Dore & Rose
Hi Lise, a month for a refund after so many follow ups are absolutely not okay, and losing your trust after everything you've invested in us genuinely hurts to hear. We're truly sorry for this experience.
We've already reached out to you directly so please check your inbox and we'd love the chance to make this right.
Very soft
I'm autistic, and the softness of their silk is really comforting and stroking it repetitively really brings me a lot of comfort and helps me sleep.
4 May 2026
Unprompted review
Reply from Dore & Rose
Hi Eli, thank you so much for sharing this with us, it truly means everything. Knowing that our silk brings you real comfort and helps you sleep better is exactly why we do what we do. You deserve the softest, most peaceful nights always. 🤍
The mask is super lightweight but still…
The mask is super lightweight but still does its job. No complaints]
18 April 2026
Unprompted review
Reply from Dore & Rose
No complaints is music to our ears! Lightweight and gets the job done every night which that's exactly the goal. Thank you for sharing, Amber! 💤
The bonnet keeps my hair more in place…
The bonnet keeps my hair more in place overnight. Less tangles in the morning and it feels less dry too. Easy win.
9 April 2026
Unprompted review
Reply from Dore & Rose
Hi Fatima, less tangles, less dryness and easier mornings? That's a total win in our book too! So glad the bonnet is working its magic for you overnight. Thank you for sharing! 😄
Horrible product. Worse return process.
I have emailed with customer service for almost 2 weeks now in an attempt to return 2 pillow cases that I never used. I was not happy with the feel of the material - like a cheap Disney princess costume. They make the return process extremely frustrating and complicated and I am still waiting for approval to send my return back - despite completing detailed online form and sending photos. A ridiculous process. I would absolutely not recommend purchasing anything from this vendor.
16 March 2026
Reply from Dore & Rose
Hi Adelle, two weeks to process a return is far too long and we completely understand how exhausting that must feel. We're so sorry for the frustration this has caused. We've already reached out to you directly so please check your inbox and we'll make sure we get this resolved for you properly. Thank you.
Obsessed with pyjamas and socks
Saw these online and immediately fell in love. Got the cotton checkered short pyjamas and have worn them pretty much ever since I got them
29 April 2026
Unprompted review
Reply from Dore & Rose
Worn them pretty much ever since? That's the kind of obsession we love to hear about! 😄 The Cotton Checkered Short PJs are such a good pick and we're so happy they found their way to you, Poppy. Enjoy every cozy moment in them!
Easy shopping and fast shipping
Easy shopping and fast shipping. And the pjs look and feel amazing
30 April 2026
Unprompted review
Reply from Dore & Rose
Hi Bria, easy, fast and amazing PJs - that's the trifecta right there! So happy the whole experience from start to finish was a great one. Thank you for sharing! 🌸
Great products.
13 April 2026
Reply from Dore & Rose
Thank you so much, that means a lot to us, Kaja ! We put so much love into every product and it's wonderful to know you feel that. 🌸
My package hasnt moved in like 15 days
12 April 2026
Reply from Dore & Rose
Hi Ana,
Carmi here support at Dore & Rose. I'm genuinely sorry about the 15-day silence. Watching tracking freeze while you're waiting for something is the worst, and I completely get your frustration.
I'm jumping on this right now to track down exactly where it's stuck. I've sent you an email with what we can do next. Check your inbox when you get a chance (spam folder too, just in case). I promise we'll get this sorted for you immediately.
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