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Dormeo USA Reviews 535

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 426 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often describing it as excellent and well-made, significantly improving their sleep quality and comfort. Many people appreciate the quick delivery service and the overall smooth ordering process, finding it to be exceptional. However, some people were dissatisfied with the user experience, mentioning issues with reaching customer service and difficulties with the return process. A few other people also felt that the price was not always justified, with some products being described as uncomfortable or not living up to advertised claims.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the mattress toppers,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the fabric and overall product quality.... See more

Price

Consumers find price to be ambiguous. Many reviewers consider the products to be reasonably priced,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy and on-time... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers found the product comfortable, easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have slept on this mattress topper for almost a month now and it isn't a bad topper. I have chronic hip and back pain and the first couple of weeks it felt pretty good. I am now beginning to feel... See more

Company replied

Rated 5 out of 5 stars

We bought a new mattress which was very expensive. It was comfortable in the store but I was waking up in pain every morning. we were talking about replacing the new mattress but I ordered the... See more

Company replied

Rated 5 out of 5 stars

Dormeo is everything and more that they advertised. My hips and knees are better and healing after trying many other toppers and beds with varying thickness and softness/stiffness. I may buy another o... See more

Company replied

Rated 5 out of 5 stars

I was skeptical about "just a topper". Let me tell you, this isn't "just a topper", it is a wonderful sleep experience! I fall asleep in 5 minutes and stay asleep all night. This topper snuggles you i... See more

Company replied


Company details

  1. Bedding Shop
  2. Bedroom furniture shop
  3. Mattress Shop

Written by the company

Dormeo USA specializes in products specifically engineered to enhance your life through amazing sleep. All Dormeo USA products feature their patented aerospace Octaspring® Technology. Brilliantly innovative, Octaspring® technology combines the comfort of foam and the responsiveness of a spring.

Shipping

Written by the company

Free Shipping next business day.
All of our products ship from Atlanta via Fedex. Shipping times are currently 3-5 days but we always hope to get it to you faster!

Warranty

Sleep with confidence.

We completely stand behind our products and your happiness is our first priority so we give you a 10 year limited warranty on our premium toppers and mattresses for your peace of mind.

Contact info

Improve your sleep with Dormeo

Healthy sleep is one of the most important pillars of a happy life.

4.2

Great

TrustScore 4 out of 5

535 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Dormeo is everything and more that they…

Dormeo is everything and more that they advertised. My hips and knees are better and healing after trying many other toppers and beds with varying thickness and softness/stiffness. I may buy another one. Worth every penny.

9 February 2026
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Reply from Dormeo USA

Thank you for your feedback. All the best for many more nights of great sleep.

Rated 4 out of 5 stars

It to s soft it sink in and it hurt my back that why I got it was for my back

Hi it is to soft it 6 in it hurts my back.That's why I bought it for because of my back but i'm not no better off than before I bought it

4 March 2026
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Reply from Dormeo USA

We're sorry to hear the topper hasn't helped your back. Our patented Octaspring technology is designed to be more supportive than regular memory foam, with its zoned support technology helping for better spinal alignment. We'd recommend contact our Customer Care team so we can investigate further and help get you a great nights sleep.

Rated 3 out of 5 stars

It hasn’t made the mattress feel any…

It hasn’t made the mattress feel any better. I am still in the 30 day trail period, but I don’t think it will change.

9 February 2026
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Reply from Dormeo USA

Thank you for letting us know about your experience so far, it is typical for it to take this 30 days to fully adapt to your sleep. If you are still finding any discomfort after that time, please don't hesitate to get in touch so that we can help find the perfect sleep solution for you.

Rated 1 out of 5 stars

Lumpy

Lumpy, smelled sour when opened, like cat urine

10 February 2026
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Reply from Dormeo USA

We recommend contacting our customer care team at customercare@dormeo-na.com so that we can investigate further. Rest assured all our products ship brand new from our warehouse with a factory seal, as we do not accept returns for opened products. Opened products are always donated to charity through our Refund Policy.

Rated 3 out of 5 stars

It's only been a little over 30 days

It's only been a little over 30 days. My hips definitely feel better when I get up I'm not so sore and stoved up, my shoulders and arms have been achey when I get up though which seems wierd but I'm hoping that improves with a little more time.

10 February 2026
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Reply from Dormeo USA

Thank you for your feedback. We use a zoned support system to ensure the hips, knees, and shoulders are adequately supported. If you're still experiencing any discomfort after a few weeks, please don't hesitate to get in touch so that we can help find the best option for your sleep.

Rated 5 out of 5 stars

Very comfortable.

Very cooling, very comfortable, well worth the purchase.

10 February 2026
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Reply from Dormeo USA

Thank you for your feedback.

Rated 5 out of 5 stars

Love this product!

Prompt shipment. Excellent quality, reasonably priced. Love the sheets.

9 February 2026
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Reply from Dormeo USA

Thank you for your review. All the best for many more nights of great sleep.

Rated 5 out of 5 stars

You totally stood behind your product

You totally stood behind your product
Not many companies do. You did a great job on following up.
Great job
And the Topper works great.

9 February 2026
Dormeo USA logo

Reply from Dormeo USA

We're glad to see our Customer Care team was able to help you with your order. All the best for many more nights of great sleep.

Rated 5 out of 5 stars

Fantastic mattress pad for our sleep…

Fantastic mattress pad for our sleep number bed.

9 February 2026
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Reply from Dormeo USA

Our topper is a great addition to improve the feel and comfort of your mattress. We're glad you've experienced that improvement on your sleep number bed.

Rated 5 out of 5 stars

It was a speedy delivery

It was a speedy delivery. Saleman was very courteous and focus on my needs. I was waking up with back pain tossed and then turning all night long. It does exactly what you advertised on TV. Thank you

9 February 2026
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Reply from Dormeo USA

It's great to hear the topper has helped you find comfort. All the best for many more nights of great sleep.

Rated 3 out of 5 stars

It’s very comfortable, but. HOT to sleep on

It’s very comfortable, but during night of sleeping it turns into a full size heating pad , you fail big time on cool nice claim

8 February 2026
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Reply from Dormeo USA

Thank you for your feedback on your experience with our topper so far. We recommend checking the material used in any sheets or protectors placed over the topper. These should be made from a breathable material like copper or bamboo, otherwise it can limit the Octaspring patented cooling technology.

Rated 5 out of 5 stars

The Dormeo topper arrived quickly and…

The Dormeo topper arrived quickly and was easy to lay out and let expand. On my bed it does a great job of supporting my back, which is a problem for me.
I am quite happy with my new Dormeo topper!

8 February 2026
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Reply from Dormeo USA

We're glad to hear the topper is improving your comfort.

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