Dormio Resorts & Hotels - Maastricht Reviews 839

TrustScore 4.5 out of 5

4.4

Het Wilhelmus 1, 6216 GK Maastricht, Limburg, NL


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Rated 5 out of 5 stars

Very nice villa in a green environment but nearby Maastricht city center. The resort offers many facilities for a great holiday.

Rated 5 out of 5 stars

This resort is a beautiful located holiday resort nearby city center of Maastricht. The surrounding is green, the houses are cosy styled and you have the choice to book a hotel room as well as an ac... See more

Company replied

Rated 5 out of 5 stars

The master villa’s are amazing. Very luxurious, clean and lots of space. We had villa 16 and it has an amazing view and lots of privacy at the wellness. Even with freezing temperatures both the sauna... See more

Rated 4 out of 5 stars

The location of the park is excellent to explore Maastricht en it’s surroundings. The house itself was spacious, had al the things you need en was cosy. The staff did everything they could to help... See more

Company replied


Company details

  1. Vacation rental
  2. Hotel
  3. Holiday home letting agency

Written by the company

Dicht bij het bruisende centrum van Maastricht en in het prachtige heuvellandschap vind je Dormio Resort Maastricht. Op Dormio Resort Maastricht kun je genieten van uitgebreide faciliteiten. Zo vind je op ons resort een bakkerij, een streekwinkel en de foodtruck van Dousberg Snack. Bij ’t Proeflokaal Eten kun je terecht voor heerlijke gerechten en op het terras voor de lekkerste drankjes. Neem een duik in het zwembad, bezoek het spa-wellnesscentrum of huur een fiets om de prachtige omgeving te verkennen!


Contact info

  • Het Wilhelmus 1, 6216 GK, Maastricht, Limburg, Netherlands

  • +31850134040

4.4

Excellent

TrustScore 4.5 out of 5

839 reviews

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1-star

Asks customers to review

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Replied to 28% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

The master villa’s are amazing

The master villa’s are amazing. Very luxurious, clean and lots of space. We had villa 16 and it has an amazing view and lots of privacy at the wellness. Even with freezing temperatures both the sauna and the jacuzzi stayed hot easily. All equipment worked perfectly and the resort is nice and quiet. We had a great Christmas vacation.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Great resort

Great resort, good value for money.
Location, facilities, service and accommodation are all excellent.

24 October 2025
Unprompted review
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Reply from Dormio Resorts & Hotels - Maastricht

Dear Sonja, we would like to thank you very much for this lovely review. We love to read that you are so satisfied with your stay at Dormio Resorts & Hotels. We hope to see you again soon! Kind regards, Sara - Dormio Resorts & Hotels

Rated 5 out of 5 stars

Beautiful park

Beautiful park, splendid house, top staff

19 September 2025
Unprompted review
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Reply from Dormio Resorts & Hotels - Maastricht

Dear Marielle, thank you for your wonderful feedback! We’re delighted you enjoyed the park, the house, and our staff. Kind regards, Sara - Dormio Resorts & Hotels

Rated 5 out of 5 stars

Beautifull resort on great location and…

Beautifull resort on great location and good facilities.

29 August 2025
Unprompted review
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Reply from Dormio Resorts & Hotels - Maastricht

Dear Ine, thank you for your review! We’re delighted you enjoyed the beautiful resort, its great location, and facilities. We hope to welcome you again soon! Warm regards, Sara - Dormio Resorts & Hotels

Rated 5 out of 5 stars

HOUSE WAS NICE

HOUSE WAS NICE. SERVICE WAS GREAT RESORT IS BEAUTIFUL

4 August 2025
Unprompted review
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Reply from Dormio Resorts & Hotels - Maastricht

Dear Kees, Thank you for your feedback!
We’re delighted you enjoyed the house, our service, and the beautiful resort. We look forward to welcoming you back soon!
Warm regards, Sara - Dormio Resorts & Hotels

Rated 1 out of 5 stars

Very negative experience – Not recommended

We stayed at this resort in a villa (Maastricht Dormio) during the second half of July, and unfortunately, we were victims of a robbery. The resort manager (Bratt) not only refused to take any responsibility but even tried to blame us.

When we filed a report with the police, we were told that thefts at this property are frequent. Only then, upon closer inspection, did we realize that there is no perimeter or effective security system protecting the property. Access is practically open to anyone, leaving both guests and their belongings completely exposed.

The resort’s response was that there is a note on their website stating that guests are responsible for their valuables. But if theft is a known and recurring issue, the proper response is to take real, physical security measures, not just leave a small note online that most people won’t see.

We find it absolutely unacceptable and unprofessional for a resort of this category to operate in such a way, disregarding the safety of its guests. We do not recommend it under any circumstances.

23 July 2025
Unprompted review
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Reply from Dormio Resorts & Hotels - Maastricht

Dear Cris,

We regret to hear about your experience and fully understand how upsetting this must have been.

Please allow us to clarify a few points. Our resort does have security personnel patrolling the premises regularly. However, given the size and open layout of the park, it is unfortunately not possible to monitor every area at all times. That is precisely why we explicitly advise all guests not to leave valuables unattended outside, but to store them safely inside the accommodation.

As also advised by our reception team, in the unfortunate event of theft, we strongly recommend filing a police report and contacting your travel insurance provider, who can assist you further with possible compensation.

While we sympathize with the situation, we cannot take responsibility for the loss of items left outside, as is clearly stated in our guest policy.

We appreciate your feedback and will continue working to improve communication around guest safety and awareness.

Kind regarts - Britt - Dormio Resorts & Hotels

Rated 5 out of 5 stars

This resort is a beautiful located…

This resort is a beautiful located holiday resort nearby city center of Maastricht.
The surrounding is green, the houses are cosy styled and you have the choice to book a hotel room as well as an accomedation for large groups. Very nice staff and everything you might need is there: supermarket, fresh bread and more, wellness, bike rental, restaurant, haute cuisine restaurant and nice play spots for the kids.
I recommend this resort highly!

10 July 2025
Unprompted review
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Reply from Dormio Resorts & Hotels - Maastricht

Dear Esther, thank you so much for your wonderful review and kind recommendation! We're happy to hear you enjoyed the location, the facilities, and the atmosphere of the resort. It’s great to know that both the accommodations and our team made a positive impression. We hope to welcome you back again soon! Warm regards, Sara - Dormio Resorts & Hotels

Rated 5 out of 5 stars

Dormio is a great resort.

Dormio is a great resort with nice buildings and good maintained premises. Maastricht and golfcourse a very near.

12 July 2025
Unprompted review
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Reply from Dormio Resorts & Hotels - Maastricht

Dear guest, thank you for your kind words! We're glad you enjoyed the resort, the well-maintained surroundings, and the convenient location near Maastricht and the golf course. We hope to welcome you again soon! Best regards, Sara - Dormio Resorts & Hotels

Rated 5 out of 5 stars

Fantastic

Fantastic! Very decent and clean accomadtions. Litterly everything, all the attributes are in place to enjoy for both kids and adults.

12 July 2025
Unprompted review
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Reply from Dormio Resorts & Hotels - Maastricht

Dear Sien, thank you for your fantastic review! We're delighted to hear that you found the accommodations clean and well-equipped, and that both kids and adults had a great time. We hope to welcome you back soon! Best regards, Sara - Dormio Resorts & Hotels

Rated 5 out of 5 stars

It was a nice appartment

It was a nice appartment, very clean. De service was good.

16 May 2025
Unprompted review
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Reply from Dormio Resorts & Hotels - Maastricht

Dear Sigrid, thank you for your kind feedback! We're delighted to hear you enjoyed the apartment and appreciated the cleanliness and service. It was a pleasure having you with us, and we hope to welcome you back again soon! Kind regards, Sara - Dormio Resorts & Hotels

Rated 5 out of 5 stars

Accommodation was perfect

Accommodation was perfect, lots of space, over complete kitchen. Beds were comfortable, only the head pillows were awful . Location is green and perfect for renting bike or go for walk. Dogs are welcome.

28 April 2025
Unprompted review
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Reply from Dormio Resorts & Hotels - Maastricht

Dear J van Oosterhout,
Thank you for your feedback! We're glad to hear you enjoyed the spacious accommodation, well-equipped kitchen, and our green, dog-friendly location. It's great to know the beds were comfortable, though we're sorry to hear the pillows didn't meet your expectations—we’ll certainly take that into consideration for future improvements. We hope to welcome you back soon for another relaxing stay!
Warm regards, Sara - Dormio Resorts & Hotels

Rated 5 out of 5 stars

A beautiful green resort

A beautiful resort, with comfortable houses and apartments. Set up as a small village, with lots of greenery. Suitable for families and couples. Ideally situated to the center of Maastricht.

25 April 2025
Unprompted review
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Reply from Dormio Resorts & Hotels - Maastricht

Dear Guest,
Thank you for your lovely review! We're so pleased to hear you enjoyed the village-like setup, the comfort of our homes, and the green surroundings. It's great to know our location near Maastricht made your stay even more convenient. We hope to welcome you back soon—whether for a family getaway or a relaxing couple's retreat!
Kind regards,
Sara - Dormio Resorts & Hotels

Rated 5 out of 5 stars

We had a good stay

We had a good stay, Nice accomodations and a nice and clean park with Some good fascilities.

5 April 2025
Unprompted review
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Reply from Dormio Resorts & Hotels - Maastricht

Dear Tom, thank you for your feedback, it is very valuable to us. It makes us very happy to read that you were so satisfied with Dormio Resort Maastricht. We hope to see you again soon! Kind regards, Sara - Dormio Resorts & Hotels

Rated 5 out of 5 stars

Nice clean accommodation

Lovely spacious clean accommodation. Fine swimming pool with water slide. There is also a children's pool with slide.
Had a nice lunch at the restaurant. We also hired an electric cargo bike and bicycle with a nice cycling route included.

5 March 2025
Unprompted review
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Reply from Dormio Resorts & Hotels - Maastricht

Dear Ben, we would like to thank you for leaving this great review. We are delighted to read that you were satisfied with your holiday with us and that you enjoyed Dormio Resort Maastricht. We appreciate the recommendation you make with this. We look forward to welcoming you again for another great holiday! Kind regards, Sara - Dormio Resorts & Hotels

Rated 5 out of 5 stars

We had a super time at Dormio…

We had a super time at Dormio Maastricht.
The house the park everting is great !

8 March 2025
Unprompted review
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Reply from Dormio Resorts & Hotels - Maastricht

Dear Gina, we are grateful for this review. It was a pleasure to welcome you to Dormio Resort Maastricht. We hope to see you back again! Kind regards, Sara - Dormio Resorts & Hotels

Rated 4 out of 5 stars

Great place, wonderful staff

Great combination of clean, affordable housing, a terrific location and various facilities in a prime location, 10 minutes from the city center.
The staff are friendly and very helpful.

8 March 2025
Unprompted review
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Reply from Dormio Resorts & Hotels - Maastricht

Dear Angelo, we would like to thank you very much for this great feedback. We are glad that we have met your expectations. We look forward to seeing you again! With warm regards, Sara - Dormio Resorts & Hotels

Rated 4 out of 5 stars

Excellent location, very nice cottages.

The location of the park is excellent to explore Maastricht en it’s surroundings.
The house itself was spacious, had al the things you need en was cosy.
The staff did everything they could to help is with defects and were friendly and helpfull!!

3 March 2025
Unprompted review
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Reply from Dormio Resorts & Hotels - Maastricht

Dear Sanne, thank you for your feedback, it is very valuable to us. It makes us very happy to read that you were so satisfied with Dormio Resort Maastricht. We hope to see you again soon! Kind regards, Sara - Dormio Resorts & Hotels

Rated 5 out of 5 stars

We had a wonderfull stay

We had a wonderfull stay! The accommodation is fantastic, just like the surroundings. Nearby the great city Maastricht.

6 March 2025
Unprompted review
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Reply from Dormio Resorts & Hotels - Maastricht

Dear Jessica, we would like to thank you for leaving this great review. We are delighted to read that you were satisfied with your holiday with us and that you enjoyed Dormio Resort Maastricht. We appreciate the recommendation you make with this. We look forward to welcoming you again for another great holiday! Kind regards, Sara - Dormio Resorts & Hotels

Rated 4 out of 5 stars

Everything is great

Everything is great. Nice location, nice house. We had the kids comfort.

24 January 2025
Unprompted review
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Reply from Dormio Resorts & Hotels - Maastricht

Dear Es, Thank you for your kind words! We're so glad to hear that everything was great for you – from the location to the house itself. It's wonderful that the kids' comfort was taken care of as well. We hope to welcome you back in the future! Kind regards, Britt - Dormio

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