I purchased the wrong colour golf balls, spotted it just before shipping. Marcus cancelled my order and refunded me very promptly with no issues through chat window.
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See what reviewers are saying
Tried to buy a driver, great price, free delivery to UK over £50, all good, but the website wouldn't accept my N Ireland post code. It would appear that Dormy golf don't deliver to ROI, and that ext... See more
Company replied
Last year I've ordered a Cobra driver through Dormy Unfortunately the driver-head cracked during a tee-off. Received a full refund from Dormy under warranty. Even for the return of the driver I receiv... See more
Company replied
Had problems with delivery FedEx were supposed to deliver on the Monday, didn’t arrive until Wednesday afternoon, very frustrating. The item looks to be as described and is good value compared to oth... See more
Company replied
Company details
Written by the company
Dormy har Europas största golfvaruhus. Hos oss hittar du allt det senaste inom golf. Vi har passionen och kunskapen att hjälpa dig att välja rätt golfutrustning.
Contact info
Salamandervägen 29, 71936, Örebro, Sweden
- info@dormy.se
- dormy.com
4.1
Great
1k reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery issue to BT address
Tried to buy a driver, great price, free delivery to UK over £50, all good, but the website wouldn't accept my N Ireland post code. It would appear that Dormy golf don't deliver to ROI, and that extends to N. Ireland. Seems contradictory as the website indicates delivery to UK is fine, and currently NI is still within UK.
All a tad frustrating, but I couldn't fault the assistance from customer service, hence the 5* review.
20 June 2024
Unprompted review
Reply from Dormy Golf
Hello William!
Thank you for giving us the highest rating. After 30 years in the golf industry, we have recently established ourselves in the UK as well. However, there are some postal codes we are currently unable to deliver to. But we are constantly looking for new shipping options to cover as many areas as possible, so hopefully, we will be able to deliver to your address in the near future.
Thanks again, and good luck with this year's golf season!
Customer service excellent 👍
14 June 2024
Unprompted review
Reply from Dormy Golf
Thank you, Sabi! It's great to hear that you're satisfied with your shopping experience with us. Have a wonderful golf summer and welcome back!
/Dormy Golf
Excellent company
Excellent company, cheap and delivered as stated.
Make a change these days!
17 June 2024
Unprompted review
Reply from Dormy Golf
Thank you for your feedback, Paul. We're glad you found us at Dormy Golf. Good luck with the golf season and here's to many birdies this summer! Best regards, your friends at Dormy Golf
Very helpful when asking questions
Very helpful when asking questions, but I will not be happy if I get charged for returning a jacket. If I had the size of the jacket I would have ordered a larger size in the first place. I have also just purchased 4 boxes of golf balls.
29 May 2024
Unprompted review
Reply from Dormy Golf
Hi Collin!
Thank you for shopping with us at Dormy Golf. You can rest assured, you will not be charged any return shipping fees. Orders from England do not incur any return shipping fees. We hope the balls you bought last a long time! And we warmly welcome you back!
/Dormy Golf
Customer service were great
Customer service were great, I had ordered the wrong club and they helped me to cancel the order and get the correct club shipped. they are very helpful
28 May 2024
Unprompted review
Reply from Dormy Golf
Thank you for your feedback, Derek! We're glad you found us at Dormy. We wish you the best of luck with this year's golf season!
/Dormy Golf
Extremely satisfied
I ordered a pair of Ecco golf shoes which were delivered neatly and promptly.
Moreover, after an e-mail to customer service, my disappointment over a missed offer was quickly and satisfactorily resolved.
I can therefore wholeheartedly recommend Dormy to anyone needing golf gear.
15 May 2024
Unprompted review
Reply from Dormy Golf
Hi Fred! Thank you for your feedback. Sometimes it can be challenging to get the perfect timing with an order. However, we have a policy that for all purchases made within two weeks of a campaign period, we assist customers who reach out to us in getting the price difference refunded - so that the customer pays the lower price. It's great that things worked out well for you this time. You're always welcome back!
Play well!
/Dormy Golf
Got help at checkout
Wanted to by a putter, but couldn't complete the order due to a bug. Got quick help from CS in the chat. Solved the issue and still got to use my member discount code. Very happy!
11 May 2024
Unprompted review
Reply from Dormy Golf
Great to hear that everyting worked out for you. All the best!
/Dormy Golf
Reply from Dormy Golf
Thanks for your feedback Logdard, and welcome back anytime!
/Dormy Golf
Reply from Dormy Golf
Thanks Martin! And welcome back anytime :)
/Dormy Golf
The customer service is fantastic
The customer service is fantastic, and when I had a problem with a product they responded perfectly.
5 March 2024
Unprompted review
Reply from Dormy Golf
Thanks Albert, great to hear that you are happy with everything. Welcome back next time!
/Vännerna på Dormy Golf
Club fitting - Dormy Arninge
Had a club fitting at the Dormy Arninge store. Great and welcoming staff, really helpful with anything you need.
Definitely recommend.
27 January 2024
Unprompted review
Reply from Dormy Golf
Thanks Jonathan! Hope the new clubs suits you well!
/Dormy Golf
Great customer service which is why I…
Great customer service which is why I will always come back!! Thanks Johanna!!!
3 January 2024
Unprompted review
Reply from Dormy Golf
Thanks Paul, and welcome back anytime!
/Dormy Golf
very happy about Dormy customer support.
19 December 2023
Unprompted review
Reply from Dormy Golf
Thank you, Toni! Merry Christmas and a warm welcome back to Dormy Golf.
Customer-friendly and…
Customer-friendly and customer-oriented. Fast delivery and an excellent Customer Service Representative
12 December 2023
Unprompted review
Reply from Dormy Golf
Thank you, Chris! It's great to hear that you're satisfied with your order and have given us such a nice review. You're always welcome back :)
/Dormy Golf
Amazing customer service
Amazing customer service, super fast in answering any doubt and always spot on. I took advantage of the try for 30 days policy, first I bought regular shafts and then moved into stiff, support was fantastic!
6 December 2023
Unprompted review
Reply from Dormy Golf
Thank you for your feedback, Pablo. It's great to hear that you are satisfied with the customer service we provide. It's excellent that you have tested the 30-day warranty on the iron set. I hope you enjoy your new clubs with stiff shafts! Best of luck with the upcoming golf season, and welcome back :)
/Dormy Golf
Very fast delivery and kind personnel…
Very fast delivery and kind personnel to communicate with. Five stars, happy buyer.
1 December 2023
Unprompted review
Reply from Dormy Golf
Thanks Matti! And welcome back in the future.
/Dormy Golf
Amazing products !
Amazing brand new products! Delivered from Sweden to Spain, one-week delivery, mint condition !
30 November 2023
Unprompted review
Reply from Dormy Golf
Thank you, Alvaro! How wonderful to hear that you are satisfied with both the products and the delivery. We hope to have the chance to send another package to you in Spain soon :)
/Dormy Golf
The service and support was top notch…
The service and support was top notch (thanks Greta). My request was actioned extremely quickly with no hassles.
27 November 2023
Unprompted review
Reply from Dormy Golf
Thank you very much for your kind review. It's great to hear that you are satisfied with Greta's service; we will pass that on to her. Feel free to reach out again in the future if you have any more golf-related questions :)
/Dormy Golf
I highlight the promptness and…
I highlight the promptness and competence of Paul’s (Customer Service Representative, Dormy Golf) responses. I also highlight the readiness to resolve the matter exposed immediately and without questions. Recommended, with distinction.
22 November 2023
Unprompted review
Reply from Dormy Golf
Thank you, Luis! It's great to hear that you are satisfied with Paul's expertise and that it's good that the issue you had got resolved. Welcome back!
/Dormy Golf
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