If you’re looking for timely processing and clear communication, DORT is not the right place. Our APPRAISAL took nearly SIX WEEKS — a timeline that should never exceed two weeks from contract... See more
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See what reviewers are saying
I have been a customer for this credit union for several years. They recently put in an automated system and I went back and forth until I found someone who could help me. I was trying to get a new p... See more
The absolute worst customer service from Jerry. Extremely condescending, I had to ask three separate times about how to login to my new account and he was instructing me to just drive to the branch, i... See more
I would NOT recommemd this bank to ANYONE. closed my account after not even being open a week. Must be there 6 months to make mobile deposits, 90 days before you can make check or cash deposits by at... See more
Company replied
Company details
Information provided by various external sources
Dort Financial Credit Union is a not-for-profit financial cooperative whose mission is to open doors to our members by providing quality financial services.
Contact info
9048 Holly Road, 48439, Grand Blanc, United States
- 800-521-3796
- feedback@dortfcu.org
- dortonline.org
1.5
Bad
553 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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So far all was explained well and easy…
So far all was explained well and easy set up.
21 January 2021
Reply from Dort Financial Credit Union
Rebecca, thank you for the 5 star rating. We thank you for your membership and hope to see you again soon.
Dort has turned back the clock on…
Dort has turned back the clock on banking. They prioritize the customer. Face to face customer service, the old fashioned way (except with Covid protection)! Thank you Regan and the team Lapeer!
20 January 2021
I came in thinking I had to borrow from…
I came in thinking I had to borrow from my 401K and I was given another option which made me happy!! It helped to talk it over with your customer service!!
19 January 2021
Reply from Dort Financial Credit Union
We are very appreciative of your thoughtful review, Patricia. It's always in our best interest to make sure we provide the best service in an appropriate, efficient, and productive manner. We look forward to working with you again in the future!
Great Place to work with.
19 January 2021
Reply from Dort Financial Credit Union
Jeff, thank you for the 5 star rating. We hope to see you again soon!
Jazmyn was awesome
Jazmyn was awesome. She handled my change of beneficiaries with professionalism, friendliness, and quickness. She also notarized a document for me.
19 January 2021
Reply from Dort Financial Credit Union
Thanks for the awesome review, Donald! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We will be sure to share this review with Jazmyn. Come back and see us soon!
Very Helpful
I found the expert staff at Dort to be so very helpful, as always, and courteous. They are always knowledgeable and get me exactly what I need in a timely manner.
Thank you Dort.
19 January 2021
Reply from Dort Financial Credit Union
Thank you so much for this 5-star review. We really appreciate you being a member. We’re here for you anytime, William.
If I remember correctly her name was…
If I remember correctly her name was Eva she was very helpful very polite great customer service
19 January 2021
Reply from Dort Financial Credit Union
P Thompson, thank you so much for sharing your experience with us. We hope to see you again soon.
I love the credit union
I love the credit union. Always willing to go above and beyond to help me out. Will never switch.
6 January 2021
Reply from Dort Financial Credit Union
Thank you so much for this 5-star review Tammy! We really appreciate you being a member and sharing your experience with us and the community. We’re here for you anytime.
Reply from Dort Financial Credit Union
Thank you so much for the positive review, Terria!
No one will contact me
My main bank which is Chase mailed my autoloan payment to Dort on Dec 7 and the check has not yet been cashed and its Jan 5 so my payment is now late. I have waited to talk with a person for half hour last Saturday and then on Monday left a call back number and still no one has contacted me. I also left an online message and the reply was for me to call Dort. I will have to tell Al Serra not to use them next time.
5 January 2021
Unprompted review
Reply from Dort Financial Credit Union
Jon, Thank you for taking the time to give us your feedback. We are so sorry to hear that you had a negative experience. Our goal is to provide total satisfaction to all of our members and to provide a positive experience for all of our members. One of our team members will be reaching out to resolve the issues you are having, if they have not done so already. We look forward to speaking with you and working towards earning your business back.
I have had an account with Dort Federal…
I have had an account with Dort Federal for over 30 years, tellers and employees have always been friendly and helpful. Until the new drive through teller system started. I have sat and waited for service, even to be greeted, for over 20 minutes on much more than one occasion. With 2 tellers lines open there were 2 cars at each “teller” waiting. It’s becoming very frustrating. I miss the personal experience of having someone physically at the bank. My wife’s credit union and my daughter’s bank both offer this more personal service.
4 January 2021
Unprompted review
Reply from Dort Financial Credit Union
Mary, Thank you for taking the time to give us your feedback. We are so sorry to hear that you had a negative experience. Our goal is to provide total satisfaction to all of our members and to provide a positive experience for all of our members. One of our team members will be reaching out to resolve the issues you are having, if they have not done so already. We look forward to speaking with you and working towards earning your business back.
The fast and efficient Credit Union!
Bought a used vehicle from an individual not a dealership on the 30th of December and the entire process lasted less than 30 minutes. Dort is very fast and efficient and they take great care of their members. I highly recommend Dort to anyone looking for a new bank or credit union.
4 January 2021
Reply from Dort Financial Credit Union
Stephen, thank you for sharing your positive experience. We are grateful for your membership and look forward to servicing you again.
Julie, from the Davison Office
Julie, from the Davison Office, was extremely helpful. She helped me resolve some concerns/issues with my parent's accounts. Julie made sure that everything was addressed correctly. I really appreciate her help.
4 January 2021
Reply from Dort Financial Credit Union
Hi Tracey, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our members. We will be sure to share this review with Julie. We look forward to seeing you again soon and we appreciate your membership!
Dort Federal has been very nice to me
Dort Federal has been very nice to me. Thank You
31 December 2020
Reply from Dort Financial Credit Union
Joyce, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We hope to see you again soon.
Fast, friendly, efficient.
Fast, friendly, efficient! As always. Dort is everything one wants in a financial institution, and nothing one does not!
31 December 2020
Reply from Dort Financial Credit Union
Thanks for the awesome review, Jeffrey! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon!
Thanks to the Pierson Road Branch employees
I worked with Megan to update some accounts. She was efficient, knowledgeable and friendly. Also took care of other account transactions with a teller and she was also very friendly and efficient. Eryn greeted me with a smile as I approached the member services desk and was very cordial when interacting with me and all of the many other customers that came her way. I really like working with and doing business in person at the Pierson Road location. I can't say enough good things about the tellers with whom I have been banking for several years including Sharon and Geena. Super, super, super!!! Thank you!
30 December 2020
Reply from Dort Financial Credit Union
Hi Maria, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our members. We will be sure to share this review with Megan, Eryn, Sharon and Jeanna. We look forward to seeing you again soon and we appreciate your membership!
Snowmobile Loan
I was very happy with how quickly I was approved my loan agent Aaron really went out of his way to get it done quickly!
30 December 2020
Reply from Dort Financial Credit Union
Keith, thank you so much for taking the time to leave an excellent rating. We really appreciate your membership. Please let us know what we can do for you in the future.
My experience with Dort Financial has…
My experience with Dort Financial has been nothing but amazing I've only been to the Owosso office everybody is so friendly and so helpful I talked to different people on the phone at other locations they're always so friendly and helpful I will be opening my checking and savings through them thank you Dort Financial for all your help
30 December 2020
Reply from Dort Financial Credit Union
Thanks for the awesome review, Debra! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Welcome to Dort Financial! Come back and see us soon!
Thank you so much for all your help…
Thank you so much for all your help during my difficult time. You go above and beyond. Great customer service.
30 December 2020
Reply from Dort Financial Credit Union
Francesca, thank you so much for the 5-star rating. Harry worked tirelessly to represent our membership and fulfill his obligations as director and Board Chairman. If there is anything else was can assist with please don't hesitate to reach out.
I love you guys but you don't help at…
I love you guys but you don't help at all. what you guys do for me I can get from a prepaid card but it's okay
30 December 2020
Reply from Dort Financial Credit Union
Derrick, Thank you for taking the time to give us your feedback. We are so sorry to hear that you had a negative experience. Our goal is to provide total satisfaction to all of our members and to provide a positive experience for all of our members. If for any reason you would like to discuss this further please give us a call at 800-851-3796.
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