Customer service is amazing! I had a question about my order and Alex responded by email within minutes. She was so friendly and helpful…felt like a friend was helping me! My order arrived very quick... See more
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Review summary
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I purchased 4 fragrances so far. Ambery saffron, Ambery Vanilla, floral marshmallow and powdery tobacco. I like the first 3. They're not overpowering, but soft and feminine. Very nice. But the last on... See more
Company replied
I'm SO pleasantly surprised. Not going to lie, was a little hesitant to try as sometimes at the price point that's on the lower end the fragrances can be nasty, but the quality of the bottles and the... See more
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I've ordered from Dossier twice now and have had a great experience both times. Found them when searching for dupes and came highly recommended. One order had a scent that I didn't like (personal pref... See more
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Company details
Written by the company
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary. Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free. In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you. Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers). Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Contact info
New York, United States
- help@dossier.co
- dossier.co
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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5 stars
Really quick in response time for email inquiries and resolved my issues promptly
27 January 2026
Reply from Dossier
Quick responses are kind of our love language! Thanks for noticing, Benjamin!
I love the variety, hate the credit.
I love the variety and pricing. I like the option for a monthly membership. But I do not like that your credit is only applied to the base price of the perfume. Tax and shipping is on you no matter how much store credit you have. And I feel like that is just a waste, which led me to canceling my membership.
6 January 2026
Reply from Dossier
Hey, Koty! We get that, and we've passed your thoughts along to the team. As for the membership, it's always optional: stay in, step out, or swing by whenever you want. Your rules, your timing. Easy as that!
Nice fragrances AND super customer service!!
Fragrances were so nice! I did end up making a return that ended up lost in the shuffle somewhere but they were very quick to look into it and process the refund when I reached out. Customer service is top notch! Highly recommend.
20 January 2026
Reply from Dossier
Lost packages happen sometimes, but we're always here to sort them out! So glad we could get that refund processed quickly for you. Thanks for the kind words, Diana!
I love Dossier!
I love dossier! I’ve used for years and tell all my friends. Everywhere I go I get compliments on my perfume. I’ve wore Amber saffron and citrus tea for years and everyone always talks about how good I smell all the time!!!! The pricing for the perfumes you get is amazing. Customer service is awesome - I had an issue on one of my orders and they fixed it!
26 January 2026
Reply from Dossier
Okay but this is the kind of energy we LIVE for, Erin! Compliments everywhere you go, years-long loyalty, and shoutouts to customer care? We’re blushing. Thanks for spreading the good-scent love💛
High qualitative Product and Great…
High qualitative Product and Great Customer Support!
26 January 2026
Reply from Dossier
Quality scents + solid support is always the goal. Thanks for noticing, Bobo!
Delivery issue handled
I had an issue with my delivery and they came through for me and I appreciate how quick my new delivery was and Im a new customer and the scent of the perfume I chose is AMAZING.
23 January 2026
Reply from Dossier
Rocky start, solid finish, right, Patricia? We’re glad everything got sorted and that your first experience ended on a good note. Welcome to Dossier, we're happy to have you here!
Honest and good return policy.
Customer service was prompt and professional. They honoured their return/refund policy, even though it took several back and forth emails and some follow up on my part to make sure I got my full refund. This was because my order included a replacement that didn't show up on the original invoice.
23 January 2026
Reply from Dossier
Sometimes things get a little tangled, but we're glad it landed where it should in the end. Thanks for seeing it through with us, Catherine!
Great idea of making these perfumes…
Great idea of making these perfumes most are amazing scents, returns are hell you can only return by email then you won't get a fast reply after few days to a week, you finally get a shipping label.
21 January 2026
Reply from Dossier
Appreciate the shoutout on the scents; that means a lot, Iman! Returns can take a bit longer during busy stretches, but we're glad you were able to get it sorted in the end.
Great Customer Support
I had my order misplaced by USPS delivery, but I reached out to Dossier, and they sent me the replacements.
Customer service was responsive and made sure my concerns were addressed properly. They were very accommodating, and I generally enjoy their products.
21 January 2026
Reply from Dossier
Carriers really like to keep things interesting sometimes, right, Rohit? Glad we could step in and make it right. Thanks for trusting us.
Good and quick service…
Was able to get the discount afterwards as it didn’t seem to work when I purchased. Glad it was easy to do through Dossier.
22 January 2026
Reply from Dossier
We just love a smooth save, Dillon! Glad we could help sort the discount quickly and painlessly.
Great customer service
Great customer service! There was a problem with my delivery as it wasn’t dropped off initially. Andrew at Dossier was very helpful in rectifying the situation and he made sure my shipment was dropped off the second time around. Great customer service, and of course, I love Dossier perfumes!
14 January 2026
Reply from Dossier
This is one of our favorite kinds of stories, Nancy! A little delivery hiccup, a lot of care, and a smooth second try. We love that everything landed and that the perfumes did their thing too.
Super impressed!
I ordered 4 products from Dossier (woody sandalwood, ambery saffron, ambery vanilla and gourmand orange blossom) on Friday and received them Monday morning! Unfortunately, one of the scents was doubled (2 ambery saffron) and so gourmand orange blossom was missing from the order. I contacted their customer service and they were friendly and eager to help. By Wednesday, I received a bottle of the gourmand orange blossom!
It was such a quick turn around and I couldn’t be happier with all the scents I’ve purchased! They smell beautiful and the longevity is impressive as I can still smell them even after a workout! I’m also super impressed with their customer service as they were so friendly and took only a day to send the right perfume.
Overall, a very positive experience and I will definitely shop there again and recommend their perfumes to my friends and family!
21 January 2026
Reply from Dossier
Your review just kept getting better, Samantha! Fast fixes, scents that last through workouts, and happy noses all around? That's the dream! Thanks for the love and the recommendations!
CS finalize order quickly
I opted for an exchanged but realized after I placed the new order I wasn't going to like the new items. Customer Service was able to escalate my exchange request before it had processed (because I still owed money). They were able to cancel the order I owed on, processed the items I wanted, and refunded the difference.
20 January 2026
Reply from Dossier
That kind of behind-the-scenes juggling deserves a slow clap, right, Lenee? 👏 Glad we could catch it in time and get everything lined up properly.
Outstanding customer service …
I had placed my first order and it unfortunately got lost during shipping. I emailed the company, and the customer service was phenomenal. After waiting 15 days, to make sure the order didnt surface somewhere, I was offered a replacement or a refund. I chose the replacement, and it arrived in 3 days. It smells really good and I'm so glad I purchased it!
20 January 2026
Reply from Dossier
Lost packages are never fun, but we're glad the second round landed perfectly. Welcome to Dossier, Kim! We're happy you love the scent!
Have ordered from them for years and…
Have ordered from them for years and never had an issue. Placed an order for Christmas and we never opened it as we were out of town. One of the fragrances smelled old and rancid. Immediately called and sent them pictures of the brand new bottle. Nothing they could do as it had been over 15 days. I have tons of fragrances so I didn't think to try all 8 we got at one time, my mistake. Talking to a computer versus a real person is also very annoying.
20 January 2026
Unprompted review
Reply from Dossier
Thank you for being with us for so long and for sharing this so honestly, Tiffany. The holidays, travel, and unopened boxes can really sneak up on anyone, it happens to the best of us. Please note that we do have a 15-day window for reporting issues and a 30-day return window so scents can be properly tested and so we have time to step in when something’s off. We’re real people on this side too, doing our best to help when we can, and we truly hope we get the chance to turn this around for you.
Excellent experience with the Dossier…
Excellent experience with the Dossier support team. I had an issue with my order and they were able to escalate and resolve my problem quickly. I am very satisfied!
20 January 2026
Reply from Dossier
Love hearing this, Sonya! When something pops up, moving fast and actually fixing it is the goal, so we're really glad this felt easy and satisfying for you.
My order from Dossier never arrived
My order from Dossier never arrived, so I contacted their customer service. I'm not sure if it was a new delivery service for them, but the Customer Service Rep was beyond helpful in reaching out to them. She put me in contact with them as well as looked into it. She went above & beyond & was fantastic. She offered to have it resent, and although nervous, the second time was the charm. I received my delivery which I attribute to her. Dossier was great! Thank you!
19 January 2026
Reply from Dossier
Shipping hiccups are stressful, but this is one of those stories we love, Kristin! Extra care, real follow-through, and a happy ending when the package finally lands. Second time really was the charm!
Fragrance Exchange
I needed to exchange a fragrance. Everyone I communicated with from intitiating the exchange to delivery it went really seamless Thank you Dossier. 10/10 HIGHLY RECOMMEND.
18 January 2026
Reply from Dossier
This is exactly how exchanges should feel. Simple, smooth, no friction. Thanks for trusting the process and for spreading the love, Ria!
Never received my order
Never received my order. Felt like I had to jump through hoops to get a refund. Won't be purchasing from here again.
8 January 2026
Reply from Dossier
Hey Joe! We do have set policies we need to follow, which can sometimes make things move a bit slower than anyone would like, but we stay with it until everything is resolved. We're glad the refund was completed, and if anything else comes up, you're always welcome to reach back out so we can help.
Reply from Dossier
Short, bold, and straight to the point. KMD, we'll happily take that win and do a little happy dance while we're at it! 😊
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