Dotdigital Reviews 766

I've had a great experience with Dotdigital's customer service so far. Wonho Kim has effectively helped my team review and optimize our email campaigns and automated programs, and understand how to best utilize Dotdigital's features.

Thanks Wonho, you're the best!

Michel da Cruz Gomes has been an amazing help to our firm and is highly professional and efficient in his work.

The DMA team and I had a great time at the Dotdigital Summit! The speakers were engaging, and the networking opportunities were fantastic. A massive well done to the Dotdigital team for their efforts and managing the event so well. Also a special mention to the food provided. The only negative was the smouldering heat (no fault of the team) but providing ice coffees throughout the day was a welcome addition to try and combat the heat.

I'd also like to thank Frank and Beth for including us in the event and working relentlessly behind the scenes to ensure the event was a success. Look forward to attending 2024!

DotDigital is by far the best email marketing platform I have ever used (and I've used a lot). Not only is the general user interface adaptive, but Wonho, our dedicated Customer Success Manager, is an absolute pleasure to work with. As we meet with him biweekly, he's become an tremendous asset and resource to our team. Won often identifies integral consumer 'Segments' to utilize and ways to improve automations. We really can't thank him enough.

I recently attended the Dotdigital Summit in London and found it a really insightful and enjoyable experience. The guest speakers, including Tim Peake and Rory Sutherland in particular, were really good. The venue was in a good location and I look forward to attending again next year!

I recently attended the Dotdigtial summit and it was a brilliant day of networking and sharing best practice. The morning consisted of inspiring speakers and in the afternoon we were able to attend smaller talks most relevant to our areas of work. I learned so much from the day and left feeling optimistic about the opportunities of email and digital marketing in my current role. And the food was really good. Would highly recommend!

The summit was a great experience, really well organised, lots of interesting sessions and keynotes. I would recommend anyone working in marketing to attend.

My company has had a great relationship with Dotdigital and our Customer Success Manager, Wonho. He works hard each and every week to advocate for our small but mighty team. If we are having issues, he's the first to find solutions. We've been working with Dotdigital for more than five years now and I can say we've decided to stay because of Wonho!

We’ve been with Dotdigital for close to 10 years and have been happy with the innovation, growth and focus on customer service. Our Account Manager Alex is top notch, dedicated and helpful in partnering with us to achieve our goals and helping us navigate the ever-evolving trends, privacy concerns and best practices.
The platform is powerful, reliable, and very easy to use with a consistent feature set across the suite of products. We particularly appreciate the mature API that allows us to integrate easily with our back-office processes and systems.

We have been with Dot Digital for over 5 years.Our account Manager of late, Alyssa, is key to our success with this robust platform. We have recently on-boarded a new hire to our marketing team and Alyssa has been a guiding light to get her up to speed and in the groove with our email program
Alyssa's patience and thorough knowledge of Dot Digital have been so reassuring. We look forward to 2024 and what we can accomplish.

I've been doing email marketing for over ten years, working with many ESPs and Account Managers. Still, I never had the opportunity to work with Dot Digital until earlier this year in my new role. Alyssa Brown, our Account Manager, has been instrumental in our marketing success thanks to her attention to detail and passion for email marketing. Alyssa is truly a subject matter expert, and my calls with her are something I look forward to.

Great company with a great product and even better people. We firmly believe that dotdigital is the absolute best email marketing platform there is. And working with Alyssa has been great. Highly recommend.

I have been using Dotdigital since 2021 and experience has been very positive. Dotdigital has an excellent knowledge base of email marketing. The platform is regularly enhanced and updated to keep up with market developments. Self-help documentation is extensive but when we need to speak with someone, professional help is readily available. Our account manager, Eunice (Ng) offers excellent support in making sure we have what we need to fully make use of the platform. She is patient, conscientious, follows up with our queries, and never made us feel we are asking too many questions. I am looking forward to more years with the platform. Thank you, Eunice and team!

Dotdigital offers a nice level of personalized customer service that you don't often see in the email marketing space. Response times are speedy, and they're always willing to set up a call to address any issues you may be facing as a client.

Dotdigital is a great platform and their customer support is excellent. Eloise, our customer success manager, was super helpful in helping us learn the platform, and I really valued the one-on-one sessions I had with her. I also enjoyed the face-to-face workshops for learning and networking.

I have been using Dotdigital for around 5 years now and it has been amazing seeing the platform grow. I haven't come across a platform that allows you to build EDMs in so much detail with such ease.

The Dotdigital team is also amazing to work with. They are there whenever needed and always love to hear feedback. I have really appreciated having the same account manager through my time with Dotdigital, Chris Ash has been an absolute gem. Hes always been there to help, never making me feel like I am asking too much.

Dot Digital is a great platform with a lot of potential. I enjoy the well-thought design and features which stand out in the competition. They are committed to train and elevate their customers skills with regular webinar and best practices emails. The customer support team do an excellent job. But I'd like to personally thank Eloise W. for her dedication and knowledge.

I can't say enough good things about DotDigital's live chat support and our account rep! Their team are lightning-fast and incredibly helpful. No matter how complex an issue, they always respond promptly which is crucial for any business critical projects. They're not only quick but also super friendly and professional. Big thanks to the team!

I work within the Dotdigital platform very regularly for my brand. If it wasn't for my amazing rep Eloise Whitcroft, I would not have been able to grow and deliver successful outcomes for the business. Eloise has been excellent at managing onboarding, training and guidance for our team. Especially when we are rolling out new and unique projects. Thanks to her we have had a really positive experience with the platform over the past year and look forward to another great year ahead.

I am immensely grateful to DotDigital for their exceptional email marketing platform and unwavering customer support. From the very start, their prompt responses and eagerness to assist have been remarkable. The user-friendly platform boasts impressive features. A heartfelt shoutout to Eunice Ng for her dedicated service over the past two years – consistently offering valuable insights and campaign enhancement suggestions. Without a doubt, I wholeheartedly recommend DotDigital's platform; it's been an absolute game-changer.