Dotdigital Reviews 766

Under the wing of the standout Customer Success Manager at Dotdigital, Chris Ash, we have elevated our teams' capabilities and our consumers user experience through his expertise, proactive support, and personalised approach. His responsiveness and dedication to client success ensure that businesses maximize their use of Dotdigital's features and achieve their marketing goals effectively.

Our experience with DotDigital has been fantastic. Our Customer Success Manager Ritesh has been attentive, helpful and quick to respond, as well as assisting with a seamless on-boarding process.

The platform itself has been a breath of fresh air. Responsive and intuitive email campaigns, easy-to-set-up automation programs, straightforward survey functionality, user-friendly contact management and segmentation as well as centralised analytics have allowed us to really level up our digital marketing.

Customer service has been prompt, connecting directly with DotDigital's deliverability and technical support teams to resolve any issues as well as exploring more products such as SMS marketing, custom domains, template creation, etc.

Our account manager was really helpful, insightful about our needs and the options open to us and efficient in ensuring delivery.

We've been customers of Dotdigital going on 7 years. The integration has been mostly flawless, and the technological offering to communicate with prospects and customers is fantastic.

We've been through 4 or 5 account managers, which is to be expected over that period of time.

Customer support is extremely responsive and helpful. It can take a bit of pushing when it comes to more complicated issues that arise to get the right folks to help you, but ultimately, every problem has been resolved.

Our account manager Sean was very helpful, he provided good advice and picked up the phone to discuss some of the more complex issues.

We signed up about a year ago with Dotdigital, Its such a great platform and it has been an absolute pleasure to work with Alyssa Brown, our customer Success Manager. She is always thinking about helping us perform better with the platform, explaining the new features and roll outs. She has been a great help even when we need technical assistance of new installations by directing is to the correct teams. Overall its been a great experience

We're really glad to have our Account Manager Oliver by our side. As he is always super quick in answering and following up on our urgent issues and questions! We know that we can always contact him and he will guide us in the right direction! Thank you for the great experience so far! Let's take our business to the next level together!

Alyssa is so enthusiastic about Dot Digital - it's a joy to have her support our endeavours on the platform. She is a brilliant resource and very grateful to her for her patience and consistency as our DD rep.

Our Customer Success Manager Chris Ash is a superstar. He always goes above and beyond to assist us and ensures we are getting the most out of Dot Digital. We recently went through a site upgrade and Chris and the team supported us ensuring the connector was installed, mapping configured, customer and order data was migrated correctly and emails working. We feel that Chris is an extension of our team and value all he does for us.

We've been working with DotDigital for over 2 years. Their support team is very efficient and quickly resolves issues. Amit, our account manager, always has lots of ideas how to improve our CRM system and drive more sales. The whole team is very helpful and professional!

I have worked with dotdigital for a number of years but recently have been working with Sean Ardley as our account manager. I have been so impressed with Sean, who has been really super diligent and efficient. Renewing for another year has been such a smooth process and even though we are a small client, we've been really looked after. Great service :)

Alex Gleizer has been great in supporting our business since he picked up our account and we have been noticing a tangible change, we even started testing new features that were suggested by him which changed our game.

Thank you, for supporting us, Alex!

Sean Ardley has always given us excellent service, has been a fair and understanding account manager and has always found solutions to our myriad of queries.

DotDigital has proven to be an invaluable asset to our marketing efforts. Amit's expertise and willingness to go the extra mile have been instrumental in refining our campaigns and achieving better results. He consistently provides proactive guidance and tailored recommendations that have maximised our use of the platform.

The DotDigital support team is second to none. Their quick responses, in-depth knowledge, and dedication to customer success are evident in every interaction. We've been consistently impressed by their willingness to go above and beyond to resolve any issues that arise.

The platform itself is intuitive and user-friendly, even for those without extensive technical knowledge. The drag-and-drop email builder and automation workflows have saved us valuable time, allowing us to focus on strategy and execution. DotDigital's comprehensive documentation and the engaging DotDigital Academy have also been excellent resources for our team.

Overall, DotDigital is a powerful, reliable, and user-friendly marketing platform that consistently delivers results. Their exceptional support, comprehensive resources, and robust CRM integration options make it a top choice for any business looking to elevate their marketing efforts.

Despite facing challenges in our CRM deployment journey, the team at Dot Digital has been nothing short of excellent. Their patience, understanding, and continuous support have been invaluable throughout the process. Special thanks to Jeri, Cass, and Amit for their dedication and professionalism. Looking forward to continued collaboration!

We have been with Dotdigital for many years now and we love having such a supportive and innovative platform partner. Our Account Manager Chris Ash works hard to ensure we are using the platform to its full advantage while also making the use of it relevant to our business and our customers. He is thorough and engaged, and pushes us forward in our digital marketing efforts.

Had a fantastic experience working with Dot Digital.
Chris Ash was our Account Manager and was always helpful whenever we required assistance. Always contactable and a pleasure to deal with.
Dot Digital was the perfect solution for us in the early stages of our organisation, we will be sad to leave.
Highly recommend.

It was so good to see my account manager in the flesh after working closely with him for so many years. It was a great locations, brilliant helpful talks and I came away with 6 pages of notes to share with my team. I wish it could have been streamed for my team who couldn't make it.

Great day, really informative with some really insightful speakers! Venue was interesting too. Great all around!

We have been a Dotdigital user for years. Oliver is helpful and prompt in his customer service.