doTERRA Reviews 638

My Missus spent a few hundred quid on this muck ! I spent three days bent over the pan being sick, three days in bed feeling terrible ! And the quack who sold it to her and poisoned me said, "Sorry no refunds" Steer clear of this Muck ! It'll kill you !

Their ordering website works very poorly. I have never seen such poorly organized, confusing, slow and buggy ecommerce website.
Commercial policies are made solely in the interest of the merchant.
Many products are unreasonably expensive.
A recent example: A new product of theirs containing fish oil and olive oil and costs many times more (~5) than if you bought these products separately from a top brand in Norway and respectively Greece, Italy or Spain.

Doterra has the absolute best customer service experience I”ve ever had with any company - and trust me, the list is LONG! Lisa Zimmer, one of the corporate account managers, has been there for me AT ALL TIMES - whether it be during weekdays or weekends. She’s answered questions and always addressed concerns over the past 4 years that I have been a Doterra customer. These people are exemplary when it comes to the customer experience :)
P.s. favorite oils are peppermint and the digestzen roll on (magic)

doTerra only wants to help its members. If you purchase a product via a third party vendor such as Amazon forget about the warranty. I have three doTerra diffusers sitting here not working. Will never buy the product again.

I have no idea what all the bad reviews are. I suspect that the rude comments about customer service might be because the people calling in are rude. Also yes they are owned by former LDS and so is young living oils. So what? If it was owned by Baptist would that make you feel better, or jews or ?? What the heck does that matter. Personally This is the only products that have curred my stomach issues. Customer service is excellent and of course you are not locked into anything and you get your own account to cancel your own loyalty orders if you choose this route, so whoever is checking out these bad comments, throw them. ALL out the window because its all hogwash. AND no I dont sell it i just buy it as its better then anything in a drugstore. You all go back to supporting the drug companies and I will support this company which is the only products that cure you.

The best customer service and I absolutely love the products. The recent addition of the wellness bundle and daily foundation products has changed my life. I will definitely be a customer for life.

I never experienced such an unneficient, unhelpful, uncaring customer service that resolved nothing! Very dissapointed with it in Belgium. All I needed was an invoice with company details, they have the option to put the details in when you order, but then they changed the details. You only see this after you have payed and receive the invoice. When try to find out what happened- they tell you its not possible and bye! I spent a week trying to resolve this simple thing that every other company I ordered with offers as basic option with no problems. Just here they created unnecessary problem. Absolutely no logic here. And the issue is still not resolved. They cost me money and time plus stress of trying to get hold of them.

I have never had such a horrible customer service experience before. Ordered on 15th if January took two weeks for my order to arrive. I emailed them so many times.

Later they got back to me on 24th Jan saying that they are sorry for the delay and will give me a 25% refund.

EMAIL:

Hello Abdul,

I sincerely apologize for the delay and lack of communication. We had some issues with our customer service and

warehouse this last week, so please accept this apology. Your order has not shipped yet. I will process it today and it will take 3-5 days to arrive. I will issue a

25% refund to hopefully make up for this long

delay. You will receive

a tracking number in approximately 24 hours.

Please let me know if

there is anything else we can do for you.

Matt

Where is my refund???? I sent emails back got no replies.

Customer service stonewalled me instead of helping resolve my problem. I am writing this review after sending multiple emails with no response.

Too bad Doterra hires rude people to sell products, just ruined it for me forever!!!

Horrible experience. Customer service are dezastrous, they don't know what they do and how to deal with customers. There are bigger pyramid they sell the products in different site like Oils Direct, they open account into your names and then use your account for them bonuses and privilege. I write the email to big management and unfortunately no answer. UK doTERRA dealer are crap, better to deal with someone from EU. I'm wondering if the owner of the company is aware of what happens. DoTERRA is a good products but someone like Uk site they drag them down.
Horrible experience with them .Just they lose one more customers.

Abysmal customer service. It took me 4 months many calls even more emails to change my surname due to marriage.

No one knew what was really required. You never got the same person reply to any communication I had to send my id and marriage cert 3 times I had to send forms more than once and then today they couldn’t find my driving licence

Thanks to Karmen Wonderli today it finally got resolved after yet another sending in of driving licence

So much training is needed here people of phones need to know what is required. not once was I called to help in the process. This should have been 1 email from me to do

Poor !!!!!

I won the gift giveaway for DoTerra. I didn’t create an account like I was supposed to and just bought as a guest, my mistake but I had already purchased everything. So I talked with the Ladies Nora and Paula. They refunded me the same amount of money I had spent. Good and honest people!

Highest rated for quality assurance
Sourcing practices are what brought me to them, they put their money into ethical and sustainable sourcing
Transparency is high, even though they recently had to restructure based on the disparity between the 2019 boom and COVID crash they are rebuilding.
Highest payout for advocates!

It’s disappointing to learn that dōTERRA, a company many have trusted, recently fired 300 employees and replaced them with new hires. This move raises serious concerns about the company’s priorities and treatment of long-term employees. It’s important to understand why companies like dōTERRA make such decisions. The longer employees stay with a company, the more they are entitled to fair compensation, benefits, and recognition for their dedication.

For example, employees who have been with a company for 10 years or more typically earn higher wages, receive more paid vacation days, and have greater access to sick leave. Instead of honoring this loyalty, companies sometimes choose to cut costs by letting go of experienced staff and replacing them with less expensive hires. This approach not only undermines employee trust but also damages the integrity of the brand.

dōTERRA is not the only company offering natural oils and supplements—there are numerous alternatives on the market. Customers should explore other brands that may prioritize ethical practices over profit margins. Moreover, there have been reports of dōTERRA shipping products that are either expired or close to expiring, which is deeply concerning for a company that markets itself as a leader in health and wellness.

If you are a current or former customer, I urge you to share your experiences with dōTERRA. By voicing your concerns, you can help educate others about what they may be supporting when they choose to buy from companies that engage in such practices.

In today’s economy, finding stable employment is challenging, especially when prices are rising, and wages often fail to keep up. Actions like dōTERRA’s only make it harder for hardworking individuals to provide for themselves and their families. It’s time for consumers and employees alike to come together and demand better treatment and accountability from corporations.

Let’s use our voices to advocate for change and support businesses that truly value their employees and customers.

This is the best essential oil in the world. The bad Reviews are from people who have been all their lives going to the doctor but who have been brought up using Fitoterapia ( plants ) and those who know that it is a very powerful product. I helped all my family to get out of synthetic medicine that was destroying their life. I am 52 years old and since 1 year when someone introduced this product to me, I don't take any more synthetic products. Instead of bad-mouthing the company I would recommend finding out more or studying a bit of aromatherapy and starting to use them in your daily life if you want to age with a better quality of life. Life is made of choice…

DO NOT DO BUSINESS WITH THESE JERKS!
"Who" do they think they are - treating customers like crap?
WELL HOPEFULLY YOU LOSE ALL YOUR CUSTOMERS TO YOUNG LIVING FOR CHARGING OUTRAGEOUSLY TO TREAT PEOPLE SO DISRESPECTFULLY...AND LET'S NOT MENTION THE NUMEROUS MONTHLY PROBLEMS JUST TRYING TO BUY FROM YOU - NO MORE - ENOUGH'S ENOUGH!!

I have been a doTerra customer since 2016. Some reviews here are very misguiding so I would like to clarify some aspects:
1. It is not a pyramid scheme. There is an actual product. If one sells the product, gets commission as per a compensation plan that is solid.
2. Loyalty order if set it means one wants to order each month. It's the same as any subscription out there. If a loyalty order is set with payment info and products in the cart of course that it will go out on the set date, it's basic knowdledge.
3. Loyalty order can be cancelled, online too. Some years ago it used to be possible only via calling customer service or email (and setting the payment method to bank transfer, which if never done, then nothing happens), but they upgraded the system. There is a button right there in the loyalty order template.
4. doTerra has always been extremely cautious with the claims on the benefits. In fact, so cautious that it's frustrating to explain how things work sometimes. That's why, it is very unfair to say that they make outrageous claims.
5. As far as how to use the oils is concerned, the end user can always take either doTerra's or a certified aromatherapist's advice. Yes some oils can be ingested in certain ways and in given situations for a given period of time for example. This mode of use is however restricted to some oils and yes only if very pure. It's 2024 with a booming oils industry which means competition and scrutiny. Third parties have been always involved and conclusions presented on doTerra oils' purity and potency.
6. Customer service has always been stellar. They do not control the payment. But they always helped in any rare occasions of such nature as well.
7. I tried more than a dozen brands along the years. I always come back. The potency is an important aspect. One can buy the 10 times cheaper (probably adulterated) oil as well, but will need to use 10 times the quantity for effects too.

I wholeheartedly recommend doTerra.

There is just so much pressure selling and over promising. Those wellness advocate behaved as though they are more knowledgeable than doctors. A very dangerous attitude to have and gave the impression that all illnesses can be resolved with their snake oil. My last product that I used was PB Restore. It promises to be great for the gut, after taking it on 3 different occasions, I had such terrible tummy discomfort and it lasted for the entire night on the 3 occasions!!!