Rachel on the chat tonight was very helpful and sorted my problem out efficiently and politely. It was resolved which was good . I recommend any problems you may have to use the online chat service .... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Spoke to Emil verry polite mannered..update also on review..the game play isn't really to great..not any great wins..ut eats alot..the game play isn't great..customer service are helfull but the site... See more
Company replied
Ive not long joined this site. Been playing Bass Cash Delux. The bonus spins at the top i have filled and now its full its stopped collecting bonus spins. Ive spent over £100 trying to get this bonu... See more
Company replied
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... See more
Company replied
Company details
Dotty Bingo
Written by the company
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@dottybingo.com
- dottybingo.com
4.2
Great
2K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reluca was very helpful and explained…
Reluca was very helpful and explained what the issue was and what I would need to do. To fix the login issue on my phone. She was friendly and polite👍
5 April 2025
Unprompted review
Reply from Dotty Bingo
Hi Julie,
Thanks for the great feedback! 😊 Raluca will be so happy to hear she could help you out. If you run into anything else, we're here and ready to assist!
The Dotty Bingo Team
James was very helpful
3 April 2025
Unprompted review
Reply from Dotty Bingo
Hi Isabel,
Thanks for the kind words! 😊 James will be thrilled to know he could help. If you need anything else, we're here for you!
Regards,
TheDotty Bingo Team
Teresa was ever so helpful and I hope…
Teresa was ever so helpful and I hope she managed to fix my account verification.
1 April 2025
Unprompted review
Reply from Dotty Bingo
Hi Tania,
Thank you for the kind words! 😊 Teresa will be glad to know she could help. Rest assured, if there’s anything else, we’re here to assist you every step of the way!
Regards,
The Dotty Bingo Team
Hi there
Hi there, Amanda from your support team very nice and quickly answered my question. Thank you very much Amanda
1 April 2025
Unprompted review
Reply from Dotty Bingo
Hi Edward,
Thanks so much for your kind words! We're so glad Amanda could help—she’s a star! 😊
Regards,
The Dotty Bingo Team
Thanks for her help Teresa ☺️
27 March 2025
Unprompted review
Reply from Dotty Bingo
Hi Leanne,
Thank you for the kind words! We're so happy Teresa could help. We’ll be sure to pass along your gratitude! 😊
Regards,
The Dotty Bingo Team
Reply from Dotty Bingo
Maria,
Thanks for the great feedback! We're glad Teresa was able to help. We’ll be sure to share your kind words with her
Regards,
The Dotty Bingo Team
Savannah great help customer support…
Savannah great help customer support ⭐️⭐️⭐️⭐️⭐️
25 March 2025
Unprompted review
Reply from Dotty Bingo
Hi Dylan,
Thank you for the glowing review! We're so glad Savannah could help – she’s a true star! ⭐️
Regards,
The Dotty Bingo Team
Savannah was very helpful.
25 March 2025
Unprompted review
Reply from Dotty Bingo
Hi there,
Thank you for the kind words! We're so glad Savannah could assist you – she's always here to help!
Regards,
The Dotty Bingo Team
Excellent site to play…
I feel dotty bingo are a really good site to play on. Customer service have been really helpful as well.
25 March 2025
Unprompted review
Reply from Dotty Bingo
Hi Michael,
Thanks for the great feedback! We’re thrilled to hear you’re enjoying our games, and it’s awesome to know our customer service team has been so helpful. We’re always here for you!
Regards,
The Dotty Bingo Team
Answered straight away
Answered straight away . Theresa was very helpful
24 March 2025
Unprompted review
Reply from Dotty Bingo
Hi Pat,
Thanks for the great feedback! We're so glad Theresa could help you right away. She's always ready to assist! 😊
Regards,
The Dotty Bingo Team
AMANDA CUSTOMER SERVICE
Just want to say amanda is a excellent credit to the company so helpful very understanding and resolved my issie within minutes best customer experience ive recieved of dotty thank you amanda
22 March 2025
Unprompted review
Reply from Dotty Bingo
Hi Lyndy,
Thank you so much for your wonderful feedback! We’re thrilled to hear Amanda could help resolve your issue so quickly. She’s definitely an asset to the team, and we’ll be sure to pass on your kind words! 😊
Regards,
The Dotty Bingo Team
Had some difficulties with transaction…
Had some difficulties with transaction rachel talked me through it was great with the information and was verry polite would highly recommend rosy bingo and again thank you Rachel
19 March 2025
Unprompted review
Reply from Dotty Bingo
Hi Sean,
Thank you for the great review! We're so glad Rachel could assist you and make the process smoother. We appreciate your recommendation and look forward to having you back at Rosy Bingo!
Regards,
The Dotty Bingo Team
Amanda was very helpful and quick
15 March 2025
Unprompted review
Reply from Dotty Bingo
Hi Eddie,
Thanks for the shout-out! We're so glad Amanda could assist you quickly. We’ll be sure to pass along the compliments!
Regards,
The Dotty Bingo Team
Very helpful customer care
As a first time gambler I found the Dotty Bingo site really friendly and I have never played any games online But the ladies there especially Amanda and Wade were brilliant even though I had a few senior moments they didn’t judge and put me at ease
11 March 2025
Unprompted review
Reply from Dotty Bingo
Hi Isabel,
Thank you for your lovely feedback! We're so happy to hear Amanda and Wade made you feel at ease. No judgment here—just fun and support! Best of luck on your new adventure!
Regards,
The Dotty Bingo Team
Scam site avoid …
Opened an account deposited a few hundred finally won a couple of hundred then my account was suspended for no reason! … I can’t withdraw my money… emailed them 100 times every time I was told it’s standard and account will be open soon… I sent all documentation asked for and still not unlocked… now my account is completely closed and I think my money must be gone?? Absolutely disgusting… I am taking this further to the gambling commission cause I have been robbed for no reason at all!!!!!
1 February 2025
Unprompted review
Reply from Dotty Bingo
Hi Russell,
We’re really sorry to hear about your experience, and we completely understand how frustrating this must be for you. Please rest assured that we take situations like this very seriously, and we want to help resolve this as soon as possible.
We’ve reached out to you through TrustPilot to request your account details so we can look into this matter right away. As soon as we have the necessary information, our team will review your case and provide you with an update.
Thank you for your patience, and we truly appreciate the opportunity to assist you. We hope to get this sorted for you as quickly as possible!
Best regards,
Dotty Bingo
The promise of a £50 bonus is nothing…
The promise of a £50 bonus is nothing but a con, you have to spend the whole £50 within 2 days, which is nearly impossible when you're working full time, ridiculous
25 February 2025
Unprompted review
Reply from Dotty Bingo
Hi Sharon,
We’re sorry to hear you feel that way! Our bonuses do come with terms, but we totally get that life gets busy. We appreciate your feedback and will share it with the team. In the meantime, we've reached out to you on TrustPilot to get a few more details. We would love the chance to take a closer look at your account and see if there's anything we can do to help out. We're here for you and want to make sure you have the best experience possible. ✨️
Best,
Dotty Bingo
Absolutely love this site
Absolutely love this site. Amanda is so lovely takes her time to help u. 5 stars to these guys best casino around. 🫶
24 February 2025
Unprompted review
Reply from Dotty Bingo
Hi There,
Thanks for the awesome feedback! Amanda will be thrilled to hear your kind words. We're so glad you're loving it here – 5 stars all around! 🌟🫶
Regards,
The Dotty bingo Team
Made a review not long ago shortly…
Made a review not long ago shortly after managed to win & withdraw... again for weeks my deposits have gone nowhere no matter what game i play it ALWAYS eats my money within 2 minutes.. honestly. Xmas X up is one of them because I grinded to x12 since november ofcouse no 3 Xs will spin out.. and should I get a collect sign with the x12 it will be 50p or 25p. I play what I can afford but I also believe in fairness and this site is not fair at all 100% requested my account to be closed im done with dotty
22 February 2025
Unprompted review
Reply from Dotty Bingo
Hi Chloe,
We appreciate you sharing your experience, and we’re sorry to hear you feel this way. Our games run on certified RNGs to ensure fairness, but we understand that streaks like this can be frustrating. If you ever want to chat about your experience or need any assistance, our team is always here for you. Wishing you all the best!
Best,
Dotty Bingo
I don't rate this site at all
I don't rate this site at all. I deposited £20 and received bonus spins. I then won say £15 on said free spins. I spent all the bonus money plus my deposit money and got it up to £90 in bonus, but because I haven't been on this site for over six months I couldn't make a withdrawal. I was in any other site they would of taken off my bonus winnings maybe my deposited not sure but I would have been able to get some money back from it, couldn't even play bingo. It's not a strategic and fair way to entice me to come back.
21 February 2025
Unprompted review
Reply from Dotty Bingo
Hi Nicola,
We’re really sorry to hear that your experience wasn’t what you expected, and we completely understand how frustrating that must have been. Our goal is always to make things as clear and fair as possible, so we truly regret any confusion that may have stopped you from withdrawing your winnings.
To clarify, as soon as the wagering on the bonus is completed, withdrawals are absolutely possible! If anything was unclear or caused an issue, we’d love the chance to look into it and help. Please reach out to our support team, and we’ll do everything we can to sort things out for you.
Thanks for sharing your feedback—we really appreciate it! 💙
Best,
Dotty Bingo
Reply from Dotty Bingo
Hi Kirsty,
You're very welcome! Happy we could help – don’t hesitate to reach out again anytime!
Regards,
the Dotty Bingo Team
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