Rachel on the chat tonight was very helpful and sorted my problem out efficiently and politely. It was resolved which was good . I recommend any problems you may have to use the online chat service .... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Spoke to Emil verry polite mannered..update also on review..the game play isn't really to great..not any great wins..ut eats alot..the game play isn't great..customer service are helfull but the site... See more
Company replied
Ive not long joined this site. Been playing Bass Cash Delux. The bonus spins at the top i have filled and now its full its stopped collecting bonus spins. Ive spent over £100 trying to get this bonu... See more
Company replied
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... See more
Company replied
Company details
Dotty Bingo
Written by the company
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@dottybingo.com
- dottybingo.com
4.2
Great
2K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wade is a great guy
Wade is a great guy. Sorted my bonus for me. Very kind with lovely manners.
27 June 2025
Unprompted review
Reply from Dotty Bingo
Hi Catherine,
Thank you for the lovely feedback! We're so pleased to hear Wade took great care of you — kindness and good manners go a long way, and we're lucky to have him on the team.
Regards,
The Dotty Bingo Team
Great customer service with teresa today
Great customer service with teresa today
24 June 2025
Unprompted review
Reply from Dotty Bingo
Hi Tracey,
Thank you for your kind words! We're thrilled to hear that Teresa provided you with great service today — we’ll be sure to pass on your appreciation.
Regards,
The Dotty Bingo Team
Everything was handled professionally…
Everything was handled professionally and quickly
18 June 2025
Unprompted review
Reply from Dotty Bingo
Hi Camila,
Thank you for your kind words. We're pleased to hear everything was handled professionally and promptly — that’s exactly what we aim for!
The
Withdrawal Timescale.....
I am fairly new to this site and on Monday I was lucky enough to have a win, so I requested a withdrawal. It is now Wednesday and the withdrawal is still showing as 'pending'. My account/identity l has been verified, but I just keep being told that the request has been sent to payments to be processed.
Seriously, in this day and age, it shouldn't take over 24 hours for someone to click pay?! The messages from support are very quick, however I do think some of these are bots which is extremely frustrating.
18 June 2025
Unprompted review
Reply from Dotty Bingo
Hi Samantha, thanks for taking the time to leave a review, and congratulations on your win! 🎉
We’re sorry for the delay with your withdrawal — we completely understand how frustrating it can be to wait, especially when everything seems ready on your side. While most withdrawals are processed quickly, there can sometimes be a short delay depending on internal checks or payment provider processing times.
Please rest assured that our Payments team is working to get everything sorted as soon as possible. Also, while we do use automation to speed things up, our support agents are always available if you need a more detailed update.
Thanks for your patience — we hope your funds reach you very soon! 💸
Have had a good few go's on this casino…
Have had a good few go's on this casino now and have won absolutely bugger all every time, 75 free spins-not even close to 1 bonus or even a good spin, literally won just over £2, 50 free spins- again £0 and I could go on and on, top up account to get some spins when offers are on because I know I won't win a thing otherwise and turns out still don't win anything or even land a bonus or even close! I know they say uts just luck etc etc but what are the odds of literally only ever winning pence every time and never hitting any bonus, ot a chance in hell of hitting ant bonus requirements when you can't even land one good spin, time to move on I think
13 June 2025
Unprompted review
Reply from Dotty Bingo
Hi Kaz, thanks for taking the time to share your experience. We're really sorry to hear you haven’t had any luck — we know that can be super frustrating. Our games are based on random outcomes and sometimes the luck just doesn’t fall the right way, even with free spins or bonuses. We completely understand your feelings and appreciate you giving us a go. Wishing you all the best, whatever you decide!
Talked to Paul he was really helpful…
Talked to Paul he was really helpful Thankyou
11 June 2025
Unprompted review
Reply from Dotty Bingo
Hi There,
Thank you for your feedback! We're glad Paul was able to assist you—your appreciation means a lot!
Regards,
The Dotty Bingo Team
Reply from Dotty Bingo
Hi Ionut,
Great and amazing? You just made our day twice as nice. Thank you very much!
Regards,
The Dotty Bingo Team
Took all my MONEY
My gosh where to start, that website or family of foew such as rosy bingo diamond bingo butlers bingo glossy bingo.
After spending lots of money and time got some winnings back to my back acc. Once after they have all blocked my account then reopened and after that I've never been able to win AT ALL NOT EVEN FREE SPINS BINUS 9R NON DEPOSIT BONUS FOR EG.
WOULDN'T REMINDING ANY OF Them Ever TO JEY JUST Want YOUR MONEY LIKE They TOOK ALL MINE
30 May 2025
Unprompted review
Reply from Dotty Bingo
Hi there, thank you for taking the time to leave a review. We're really sorry to hear about your experience and understand how frustrating that must be. We’d love the chance to look into this further for you and see what’s happened. We’ve requested your account details via Trustpilot so our team can investigate and get back to you with more information. Hopefully, we can clear things up and help make things right.
They give u sign up offers but when u…
They give u sign up offers but when u use the offer u never win anything it all goes into the bonus pot which is defo crappy but it's same winners all time not a good site compared to others can't even delete the account
8 June 2025
Unprompted review
Reply from Dotty Bingo
Hi Claire, thanks for your feedback. We’re really sorry to hear you didn’t have a great experience. All our games are fair and random, and we hope luck is on your side next time! Bonuses do come with wagering requirements, but once met, the bonus turns into real cash. If you need help with your account or anything else, our support team is happy to assist 💙
Best,
Dotty Bingo
customer care are very good I chatted…
customer care are very good I chatted with Paul he was very helpful. Games are excellent.
8 June 2025
Unprompted review
Reply from Dotty Bingo
Hi Alan,
Thank you so much for your kind words! We're thrilled you enjoyed the games and had a great experience with Paul – we'll be sure to pass on your praise. We're always here if you need anything!
Regards,
The Dotty Bingo Team
great games excellent customer service…
great games excellent customer service from TERESA
4 June 2025
Unprompted review
Reply from Dotty Bingo
Hi Susan,
Thank you for your kind words. We're delighted you enjoyed the games and received excellent service from Teresa – we'll be sure to pass on your compliments!
Regards,
The Dotty Bingo Team
Don't use them
Suspended my account before the crediting of my bank after a confirmed withdrawal following a win on a game I purchased 300 tickets on I won 1800 I have woke up to an account suspended and no money in my bank excuse after excuse
31 May 2025
Unprompted review
Reply from Dotty Bingo
Hello there,
Thank you again for taking the time to share your experience.
We’re pleased to confirm that this matter has now been fully resolved. We appreciate your patience while we investigated and addressed your concerns, and we hope that the resolution has met your expectations.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We're always here to help and ensure you have the best possible experience with us.
Best regards,
Dotty Bingo
great games and very helpfull staff
2 June 2025
Unprompted review
Reply from Dotty Bingo
Hi Carig,
Thank you! We're so glad you're enjoying the games and found our team helpful — that’s exactly what we aim for!
Regards,
The Dotty Bingo Team
Live suport and chat on rosy bingo.com
Live suport chat on rosybingo.com site
Very helpful and very kind explain pass with pass how to contribute yourself with the site and you're personal account her name is TERESA VERY VERY KIND AND HELPFUL PERSON
THANK YOU FOR SUPPORT
2 June 2025
Unprompted review
Reply from Dotty Bingo
Hi Serea,
Thank you so much for your lovely feedback! We're delighted to hear Teresa was able to guide you so kindly and clearly. She's truly a gem, and we’ll be sure to pass on your kind words. We're always here if you need anything else!
Regards,
The Dotty Bingo Team
Reply from Dotty Bingo
Hi Dawn,
Thank you for taking the time to leave a review! We're glad to hear Wade was helpful — we’ll be sure to pass that on to him. If there’s anything we can do to improve your experience and earn a few more stars, please don’t hesitate to let us know. We’re here to help and always looking to improve!
Best regards,
Dotty Bingo
Scam
Absolute idiots scam company working in Co op with trust pilot they flag up reviews they don't like or have 1 start and bit ch about it to trust pilot scam company stay away
28 May 2025
Unprompted review
Reply from Dotty Bingo
Hello Sad,
Sorry to hear you feel this way. We never remove reviews based on rating—any flagged reviews are handled by Trustpilot based on their guidelines.
We’d love to understand your experience better and help if we can. We have requested your account details through TrustPilot.
Best regards,
Dotty Bingo
Got rid of the only good game and…
Got rid of the only good game and barely any wins not worth playing anymore
22 May 2025
Unprompted review
Reply from Dotty Bingo
Hi there,
Thanks so much for taking the time to leave a review. We're really sorry to hear that your favourite game is no longer available and that you haven’t been enjoying the experience lately.
We’d love to know which game you’re referring to — your feedback helps us understand what our players love and what we might be able to bring back in the future. Please feel free to reach out to our support team or reply here with more details.
We’re always working to improve and offer the best possible experience, and your input really matters to us.
Looking forward to hearing from you!
Best wishes,
Dotty Bingo
Reply from Dotty Bingo
Hi Marie,
Good bosses and good payouts? Sounds like we’re doing something right 😎 Thanks for the shoutout!
Regards,
The Dotty Bingo Team
I had a very lovely lady named Theresa…
I had a very lovely lady named Theresa she was very helpful,excellent
20 May 2025
Unprompted review
Reply from Dotty Bingo
Hi Nigel,
Theresa will be over the moon to hear this! 🌟 We’re lucky to have her—and even luckier to have customers like you.
Regards,
The Dotty Bingo Team
I needed to contact customer services
I needed to contact customer services, had excellent customer service from a lady called Teresa.
20 May 2025
Unprompted review
Reply from Dotty Bingo
Hi Jaet,
We’re so glad Teresa could help—she’s a star in our customer service galaxy! 🌟 Thanks for the kind words!
Regards,
The Dotty Bingo Team
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