A huge thanks to Max Giddins at Douglas & Gordon for helping me and my partner find the perfect pet-friendly flat recently. He went above and beyond to help us out, kept us updated regularly throughou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are extremely grateful to our estate agent, Rob Stanley, for seeing us through the sale and completion of our flat in a tough market. His wealth of experience, good humour, tact and professionalism... See more
Company replied
In the mist of finding a rental in London, we came across a property listed by Douglas & Gordon, who very promptly booked us in for a viewing. Catalina was the person who we were in contact with and s... See more
Company replied
We would like to highly recommend Nick Darragh if you’re selling your Putney property. Nick is trustworthy, resilient and available to communicate without delay. Although we faced some major hiccups d... See more
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Company details
Written by the company
Ever since we opened our first office off Sloane Square in 1958 we’ve been dedicated to giving our customers the confidence to make life-changing decisions with certainty and peace of mind. Inspiring confidence is what we do. It's what gets us out of bed each morning. It pushes us to constantly innovate so we can provide property services that go further, dig deeper and get better results for our London clients.
Contact info
41 Paradise Walk, SW3 4JL, London, United Kingdom
- 0207 963 4600
- marketing@dng.co.uk
- douglasandgordon.com
4.8
Excellent
316 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time renters
My sister and I were looking for our first property to rent together, so we are very new to the area and the process. Catalina guided us through it all and has been very attentive to all our queries. Catalina has been fantastic all round!
28 November 2025
Unprompted review
Reply from Douglas & Gordon
Dear Charlotte, thank you for the lovely review, Catalina will be delighted! So please that we were able to help you and your sister find a home. We look forward to helping you again in the future. D&G
We had an amazing contact with Catalina…
We had an amazing contact with Catalina for our search of rent. She has been very reactive and easy to communicate. Definitely to recommend for property search.
7 November 2025
Unprompted review
Reply from Douglas & Gordon
Dear Keyi, thank you so much for this review! Catalina will be very grateful. We look forward to helping you again in the future. D&G
Excellent service provided by Tom…
Excellent service provided by Tom throughout who made the experience as a first time buyer as simple and stress free as possible!
1 November 2025
Unprompted review
Reply from Douglas & Gordon
Dear Max,
So glad to hear that your first home purchase was stress free. You were in very safe hands with Tom Yeomanson. He is a true professional. We look forward to helping you again in the future and thank you for taking the time to write this review. D&G
Rob was awesome throughout my first…
Rob was awesome throughout my first home purchase! He always made sure I was looked after and any questions I had along the way were answered promptly, even when some hiccups occurred throughout the purchase process.
Rob was a pleasure to work with and I highly recommend !
31 October 2025
Unprompted review
Reply from Douglas & Gordon
Dear James,
Thank you so much for taking the time to leave a review. Rob is a superstar and we are so glad you agree! We hope you are happy in your new home and look forward to helping you again in the future. D&G.
Reliable, professional service
I sold my flat in Streatham Common last month through Douglas & Gordon using Simon Darvill-Watson. From the first contact, I knew I was dealing with an expert. No unrealistic valuation, an honest appraisal of the flat, and a nice person to deal with. Through Simon's relentless hard work, the flat sold within 6 months of marketing. D&G and Simon are proper estate agents; trustworthy, reliable, great market knowledge and someone I can recommend without reservation
11 November 2025
Unprompted review
Reply from Douglas & Gordon
Thank you very much for taking the time to leave this wonderful review for Simon. He is a superstar and a seasoned property expert. We look forward to helping you again in the future. D&G
We had a great experience with Charlotte and the team!
We had a great experience with Charlotte Sweeney and her team at the Chelsea Office! We hope that the Flyp Homes team can work alongside them on many deals in the future.
17 November 2025
Unprompted review
Reply from Douglas & Gordon
Dear Henry, we really appreciate you taking the time to leave Charlotte a review. We definitely look forward to working with you again in the future! D&G
Outstanding service with a personal touch
We are extremely grateful to our estate agent, Rob Stanley, for seeing us through the sale and completion of our flat in a tough market. His wealth of experience, good humour, tact and professionalism made the entire process much easier. We are so confident in his skills that we have already recommended him to a number of other people we know who are looking to sell. Thank you Rob!
23 October 2025
Unprompted review
Reply from Douglas & Gordon
Thank you so much for your thoughtful review! We’re thrilled to hear that Rob provided such exceptional support throughout your sale. His experience, and personable approach make him a real asset to the team. We truly appreciate your recommendations and are delighted the process was made smoother with Rob’s help. D&G
Flat sale NW10
We recently sold a flat in NW10 with the help of Shash Stevens of D&G, she could not have been more helpful and enthusiastic. The sale was not easy but she pulled out all the stops and got us there in the end. A credit to the company, always at the end of the phone/whatsapp, always helpful. We could not have done it without her.
29 September 2025
Unprompted review
Reply from Douglas & Gordon
Dear David, Thank you so much for your kind words! We’re delighted to hear that Shash provided such dedicated support throughout your sale. We’ll be sure to share your lovely feedback with her — it means a great deal to the whole team. We look forward to working with you again in the future! D&G
From the moment I met Shash Stephen at…
From the moment I met Shash Stephen at Douglas & Gordon I felt I was in safe hands with the sale of my flat in Brent. She expertly advised and guided through a very difficult sales process - made more so by the inefficiency of the buyer’s law firm. Her knowledge of the market and the whole sales process was invaluable and I would strongly recommend her services.
26 September 2025
Unprompted review
Reply from Douglas & Gordon
Dear Karen, Thank you for taking the time to share such thoughtful feedback. We’re so pleased to hear that Shash’s expertise made a real difference during what sounds like a challenging sale. Her deep market knowledge and commitment to her clients are second to none, and it’s wonderful to know you felt supported throughout the process. We truly appreciate your recommendation and will be sure to pass along your kind words to Shash. D&G
Knowledgeable and helpful
Our agent, Tom Yeomanson, was very knowledgeable and helpful. He knew the seller well and this made the process as smooth as possible. He was always quick to respond and moved things along well.
6 October 2025
Unprompted review
Reply from Douglas & Gordon
Dear Sally, Thank you for your kind words. We’re delighted to hear that Tom’s expert knowledge helped make your purchase process smooth and straightforward. He takes great pride in building strong relationships with both buyers and sellers, and we’re so pleased that this made a positive difference in your experience. We look forward to working with you again in the future. D&G
Mark Paris is a fabulous estate agent
Mark Paris is a fabulous estate agent. Extremely likeable and professional.
10/10 from me
5 September 2025
Unprompted review
Reply from Douglas & Gordon
Dear Cyrus, Thank you so much for your 10/10 review!! Mark will be delighted to hear your review. We look forward to helping you again in the future. D&G
Shash was amazing
Shash was amazing! She looked after us at every stage and helped made buying our first home very special!
12 September 2025
Unprompted review
Reply from Douglas & Gordon
Dear Emily, Thank you for your lovely feedback! We’re thrilled to hear that Shash made your first home purchase such a positive and memorable experience. Buying a first home is a huge milestone, and we’re so pleased she was able to support you every step of the way. Congratulations on your new home! D&G
Helpful & generous with advice
Mark Paris is always generous & helpful with his advice & goes out of his way to assist (with a flat rental). He also has an easy, likeable & witty manner but also works hard for his clients and agency. TY
3 September 2025
Unprompted review
Reply from Douglas & Gordon
Thank you for your kind words! We’re delighted to hear that Mark’s advice and support made such a positive difference to your experience. He takes great pride in looking after his clients, and your feedback is a wonderful reflection of his hard work. D&G
Experience with Mark
Mark is hands down the best agent I’ve worked with - great advice, hard work, always available, but more importantly just an overall fantastic person with infectious energy
1 October 2025
Unprompted review
Reply from Douglas & Gordon
Dear Nick, Thank you so much for sharing this brilliant feedback! We’re thrilled to hear that Mark’s energy and commitment made such a positive impact. He always strives to go the extra mile for his clients, and it’s fantastic to see that reflected in your experience. We look forward to working with you again in the future. D&G
Helpful and responsive
I'm interested in one of the property in care of Douglas & Gordon. I called them and have been in contacted with Ed Allen. He's very helpful and responsive.
1 October 2025
Unprompted review
Reply from Douglas & Gordon
Thank you for sharing your experience! We’re so pleased to hear that Ed has been helpful and responsive in assisting you with your property search. We wish you the best moving forward and are here to support you every step of the way. D&G
Enquiry
I spoke to Henry who gave me a good understanding of the property market & was helpful and articulate when answering my questions. Good advice!
30 September 2025
Unprompted review
Reply from Douglas & Gordon
Thank you for taking the time to share your feedback, Jack.
We’re glad to hear Henry was able to give you clear, helpful advice and a strong overview of the market. Taking the time to answer questions properly and offer honest guidance is exactly what we aim for.
Best wishes,
The D&G Team
Henry was a pleasure to meet
Henry was a pleasure to meet, very knowledgeable and professional.
1 September 2025
Unprompted review
Reply from Douglas & Gordon
Thank you so much for your review, Emily.
We’re delighted to hear that you found Henry knowledgeable, professional and a pleasure to meet. That level of expertise and approachability is exactly what we strive to deliver.
We’ll be sure to pass your kind feedback on to Henry.
Best wishes,
The D&G Team
Review for Mark
Mark has been fantastic in assisting us in our search for a home - always available and attentive, very fair and balanced in appraising different properties, and always a pleasure to speak to!
30 September 2025
Unprompted review
Reply from Douglas & Gordon
Thank you so much for your kind review, James.
We’re really pleased to hear Mark was able to support you so well during your search. Being accessible, balanced and thoughtful in his advice is exactly how we aim to guide clients, and it’s great to know that came through in your experience.
We’ll be sure to pass your feedback on to Mark and wish you all the best with your next move.
Best wishes,
The D&G Team
The viewing was amazing!
The viewing was amazing!! The person who did my viewing was amazing and can communicate very well!!
29 September 2025
Unprompted review
Reply from Douglas & Gordon
Thank you so much, Kayla.
We’re really glad to hear you had such a positive viewing experience and that our team communicated clearly throughout. We’ll be sure to share your kind feedback with the negotiator involved.
Best wishes,
The D&G Team
A fantastic experience working with…
A fantastic experience working with Delilah Vincent at Douglas & Gordon. From start to finish the whole process was strait forward and fast. Delilahs efficiency and knowledge was invaluable and I cannot thank her enough for her efforts throughout the process.
I cannot recommend the team at Douglas & Gordon and specifically Delilah Vincent enough for all there hard work. It was by far the best property experience I have ever had!
29 September 2025
Unprompted review
Reply from Douglas & Gordon
Thank you so much for your kind review, William.
We’re really pleased to hear that your experience with Delilah and the wider team was so positive. Delivering a smooth, efficient process backed by strong market knowledge is exactly what we aim for, so it’s great to know that came through from start to finish.
We’ll be sure to pass your feedback on to Delilah, and thank you again for recommending Douglas & Gordon.
Best wishes,
The D&G Team
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