Quality of the chair is mediocre in general and it showed up with some manufacturer faults with paint stains. Assembly was easy and i did finish it all own my own by myself (MB30-White model), and... See more
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Review summary
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Reviews shaping this summary
Took me from 2pm to 5.30 pm to assemble the chair. I was straight up crying towards the end because the instructions are NOT CLEAR at all and some holes were a couple of millimetres off. They should h... See more
Company replied
Very quick dispatch and delivery, was a bit difficult at times during assembly. But still a great product and will definitely be buying of this company again. Was also cheaper than Amazon which I supp... See more
Ordered chair from dowinx has some issues with the chairs I received and customer support was able to come thru and send me replacement chairs until I was a satisfied customer. 10/10 customer support... See more
Company details
Written by the company
𝑨𝒃𝒐𝒖𝒕 𝑫𝒐𝒘𝒊𝒏𝒙 Dowinx is a leading brand in the gaming chair industry, dedicated to blending ergonomic comfort with stylish, cutting-edge design. With a strong presence in the United States, Europe, and Japan, we aim to deliver premium seating experiences for gamers, creators, and professionals alike. 🎯 𝑶𝒖𝒓 𝑴𝒊𝒔𝒔𝒊𝒐𝒏 To empower gamers and remote professionals with comfort, performance, and durability — redefining what a gaming chair can be. 💬 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑭𝒊𝒓𝒔𝒕 We take pride in our fast customer service, multi-language support, and a growing user community. Our Trustpilot page is where we connect with our customers — to listen, improve, and grow. If you have feedback, we’re here to help. 🛡️ 𝑾𝒆𝒃𝒔𝒊𝒕𝒆: www.dowinx.com 𝑺𝒖𝒑𝒑𝒐𝒓𝒕: support@dowinx.com 𝑺𝒐𝒄𝒊𝒂𝒍 𝑴𝒆𝒅𝒊𝒂: @dowinxeu | @dowinx_us | @dowinx_jp
Contact info
United States
- chair@dowinx.com
- dowinx.com
3.2
Average
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would give this company -1 stars if I…
I would give this company -1 stars if I could. First I buy the product and it says it will ship in a few days. I get an email saying they are out of stock and they give me other options. I answer with my new option and then they tell me they are out of this options too. I try to get a refund and nothing works. I have been trying to contact them all morning for their 24\7 support (lie). This company is a scam and now I am out money and Christmas present.
15 December 2025
Unprompted review
Reply from Dowinx
Dear Madielynn Crowe:
We regret to inform you that your shopping experience was very disappointing and did not meet your expectations.
Dowinx highly values inventory management, refund processing, and customer service response time, and we sincerely thank you for reporting this issue to us. Your feedback has been shared with our internal team, and we will optimize our inventory forecasting, alternative solution confirmation process, and customer service efforts.
We would like to investigate the issues of repeated out-of-stock items and unprocessed refunds for your order. Please send an email to support@dowinx.com, mentioning this Trustpilot review, and attaching your order number. Our dedicated after-sales team will prioritize your request and assist you as quickly as possible.
Thank you for giving us the opportunity to correct the problem.
Sincerely,
The Dowinx Customer Service Team
Purchased this chair December of last…
Purchased this chair December of last year. 11 months in the padding is completely uncomfortable. Chair makes so much noise just moving in it. The padding on the hand rests you can completely move side to side. This chair shouldn’t be more than $50. You’re better off getting an office chair. I would say after like 2 hours of gaming I don’t want to be in the chair anymore.
21 November 2025
Unprompted review
Reply from Dowinx
Dear Ebrahim:
We regret to inform you that after 11 months of use, the chair's comfort and user experience have not met your expectations.
Dowinx places great importance on product quality and long-term durability, and we sincerely thank you for providing feedback. Your feedback has been forwarded to the product team, and we will further optimize the seat cushion filling, armrest structure, and overall product quality.
We would like to review your order. Please send an email to support@dowinx.com, noting this Trustpilot review, and attaching your order number and relevant video. Our dedicated after-sales team will prioritize your request and provide assistance as soon as possible.
Thank you for giving us the opportunity to correct the issue.
Sincerely,
Dowinx Customer Service Team
No chair or tracking updates 4 days after ordering...
I ordered my chair on the 2nd of November 2025, As of today (6th) there has been no movement on my order let alone any news on my chair even being sent, I have gotten a tracking number but this has not updated for 3+ days. Downix has gotten my money and customer service only says "wait" which does not fill me with confidence about this brand. I would steer clear of ordering, will update this review if anything changes or I get...
6 November 2025
Unprompted review
Reply from Dowinx
Dear Linus Hammarström:
We regret to learn that your order experience was frustrating and did not meet your expectations.
Dowinx highly values order processing and customer communication, and we sincerely appreciate you reporting this issue to us. Your feedback has been shared with our internal team, and we will work to improve this situation.
We would like to review your order. Please send an email to support@dowinx.com, noting this Trustpilot review and including your order number. Our dedicated support team will prioritize your request and assist you as quickly as possible.
Thank you for giving us the opportunity to improve this situation.
Sincerely,
The Dowinx Customer Service Team
Not woth it
Late delivery, but I was still excited.
I should have known better in this price range, you really get what you pay for. I've had this for 2 weeks now and the chair already squeaks with the slightest movement. When sitting down, it sounds like the chair is screaming for help... i'm 85kg's... just imagine if I were 100!
Can’t believe I threw away my 10-year-old IKEA chair for this.
It looks cool though, 2* for the view at my office.
28 October 2025
Unprompted review
Reply from Dowinx
Dear Bart S:
We regret to inform you that you experienced a delivery delay and that the chair developed serious rattling noises after only two weeks of use, failing to meet your expectations overall.
Dowinx highly values product quality and sincerely thanks you for reporting this issue. Your feedback has been shared with our internal team, and we will optimize our logistics and product durability.
We would like to investigate this order. Please send an email to support@dowinx.com, indicating this Trustpilot review, and attach your order number and relevant video. Our dedicated after-sales team will prioritize your request and assist you as soon as possible.
Thank you for giving us the opportunity to correct the problem.
Sincerely,
Dowinx Customer Service Team
HORRIBLE CUSTOMER SERVICE!!!!
I bought a chair only and it was really low quality and caused me backpain.
When i wanted to return it they did not want to help me at all, after about a 10 mail long discussion they still talked about "hidden fees" that was not in the return policy and that i had to deliver it myself while it says clearly in their return policy that they will arrange door to door pickup with no extra charge.
HORRIBLE CUSTOMER SERVICE!!!!
23 October 2025
Unprompted review
Reply from Dowinx
Dear Erik,
We regret to inform you that the chair you purchased did not meet your expectations and caused you back discomfort. Furthermore, the return process was a very unpleasant experience.
Dowinx takes product quality very seriously. We sincerely thank you for reporting this issue. Your feedback has been shared with our internal team, and we will optimize product quality and standardize our return processing procedures.
We would like to verify your order. Please send an email to support@dowinx.com, noting this Trustpilot review and including your order number. Our dedicated after-sales team will prioritize your request and provide assistance as soon as possible.
Thank you for giving us the opportunity to correct the problem.
Sincerely,
Dowinx Customer Service Team
Horrible experience, never buying again
I ordered a chair, they sent me the wrong one. After emailing them back and forth, they kept denying it was the wrong chair until they finally admitted. They asked me to repackage it so they can arrange for a collection. I have been trying to get them to answer my emails but every time i contact them, they keep denying it again and ask me for the details all over again. When i tell them, they disappear and stop replying, so i have to send them another email and do it all over again. The worst customer service i have ever experienced. My chair is ready to be returned but no replies from their customer service and there's no other way to contact them. Dowinx, you need to really consider how you are treating customers. I am Still trying to contact them so i can arrange collection of the chair if they ever communicate properly. Never buying from these guys again. The quality of the chair was so poor too, it was like a squeaky toy and they never sent me my customised pillow.
22 September 2025
Unprompted review
Reply from Dowinx
Dear İmran Homayun:
We regret to inform you that you received the wrong chair. The email communication process was extremely difficult, and you also encountered issues with poor product quality and a missing custom pillow. Overall, the experience fell far short of your expectations.
Dowinx highly values product quality and the speed of customer service response. We sincerely thank you for reporting this issue. Your feedback has been shared with our internal team, and we will optimize our shipment verification, email ticket follow-up, and product quality control.
We would like to investigate your order. Please send an email to support@dowinx.com, indicating this Trustpilot review, and attaching your order number. Our dedicated after-sales team will prioritize your request and provide assistance as soon as possible.
Thank you for giving us the opportunity to correct the problem.
Sincerely,
Dowinx Customer Service Team
No contact with customer service when needed
Chair was easy to assamble with instructions, only I received a broken part which makes it impossible for my chair to go up or down. I've already tried contacting support twice but getting no response over 20 days. There's also no way to call or live chat.
29 September 2025
Unprompted review
Reply from Dowinx
Dear Yvonne:
We regret to inform you that you received a damaged part, causing the chair to malfunction and preventing it from adjusting its height, and that you have been waiting for over 20 days without receiving any response from customer service.
Dowinx highly values the quality of its parts and the timeliness of its customer email responses. We sincerely thank you for reporting this issue. Your feedback has been shared with our internal team, and we will optimize parts quality control and email ticket response efficiency.
We would like to investigate your issue. Please send an email to support@dowinx.com, indicating this Trustpilot review, and attaching your order number. Our dedicated after-sales team will prioritize your request and provide assistance as soon as possible.
Thank you for giving us the opportunity to correct the problem.
Sincerely,
Dowinx Customer Service Team
They couldnt deliver a chair that holds…
They couldnt deliver a chair that holds longer than a year and refuse to give my money back. Then they started ghosting my support mails
2 October 2025
Unprompted review
Reply from Dowinx
Dear Bob,
We regret to inform you that your chair developed a problem in less than a year.
Dowinx highly values product durability and sincerely thanks you for reporting this issue. Your feedback has been shared with our internal team, and we will optimize product quality and follow up on the support ticket.
We would like to verify the details of your order. Please send an email to support@dowinx.com, indicating this Trustpilot review, and attaching your order number. Our dedicated after-sales team will prioritize your request and provide assistance as soon as possible.
Thank you for giving us the opportunity to correct the problem.
Sincerely,
Dowinx Customer Service Team
Horrible.
Horrible. By far the worst chair I've ever sat in and even worse customer service, albeit near nonexistent customer service. I ordered one of their chairs and it arrived a few days later, however it was not at all what I was wanting and requested a refund. Despite their refund policy stating that they accept returns they're refusing to accept the chair back claiming "the process is complicated." I want my money back!
1 October 2025
Unprompted review
Reply from Dowinx
Dear Jasper:
We regret that the chair did not meet your expectations, and that you encountered difficulties in applying for a return and refund, while also experiencing disappointment with our customer service.
Dowinx adheres to our published return policy and highly values customer refund requests. We sincerely thank you for reporting this issue to us. Your feedback has been shared with our internal team, and we will standardize our return processing procedures and optimize our customer service.
We would like to review your case to understand your return request and the "complex process" you mentioned. Please send an email to support@dowinx.com, indicating this Trustpilot review, and attaching your order number. Our dedicated after-sales team will prioritize your request and assist you as quickly as possible.
Thank you for giving us the opportunity to improve.
Sincerely,
The Dowinx Customer Service Team
Its been months and i cant even use that chair
I cant even review the chair I bought. I bought a chair from the their website and it arrived in a tattered, tapped up box. All the parts in the box had been opened or re packaged with tape, with some parts missing. I emailed them for the parts but it has taken MONTHS to figure this out. I also asked for a NEW unopened chair to speed up the process but they will not send it and only try to send parts. I dont trust that this chair new when sent to me.
1 September 2025
Unprompted review
Reply from Dowinx
Dear Frodo:
We regret to inform you that the chair you received had damaged outer packaging, repeated tape sealing, and internal parts that had been repackaged and were missing, and that the issue took several months to resolve. We fully understand your concerns about whether the product is brand new.
Dowinx highly values the integrity of shipping packaging, the completeness of order accessories, and the timely resolution of customer issues. We sincerely thank you for reporting this to us. Your feedback has been shared with our internal team, and we will optimize our outbound quality inspection and long-running work order follow-up processes.
We would like to review your order case, including your request for a brand new, unopened chair. Please send an email to support@dowinx.com, indicating this Trustpilot review, and attaching your order number. Our dedicated after-sales team will prioritize your request and assist you as soon as possible.
Thank you for giving us the opportunity to correct the problem.
Sincerely,
Dowinx Customer Service Team
This is a great chair for the price
This is a great chair for the price. It has a strong frame and provides good support - it feels built to last.
26 September 2025
I got the cute series 6655
I got the cute series 6655. The chair is very comfy and cute! I love the quality and the design so much. It came pretty quickly and without damages. No missing parts! I’m able to lean back and relax while I watch shows at my desk!
18 September 2025
Unprompted review
It was so simple to put together
It was so simple to put together! The design is great and it fits perfectly with the rest of my setup.
14 September 2025
Zero customer service
Received my chair on August 30th. Put my chair together and realized it was nothing like they described on their website. The backrest is rock hard has zero padding and is not comfortable whatsoever. I emailed them and explained that the chair was not for me and I'd like to return it. I have received zero follow through I have emailed them over 10 times and have received 0 help or reply from the company. They have no customer service number and they have no live chat. Their website says they have a customer service number and a live web chat they do not.
They claim to have this amazing 30-day return policy but yet they do not get back to you. This company seems to be nothing more than a cash grab scam. The quality of product they promise and the actual product they deliver are nowhere close to the same. I tried to be polite and nice and after multiple attempts to contact them with no reply this is ridiculous.
My order # DLZ64316
I will be reporting them to every agency I can until I can get a refund to return the chair. I will also be contacting my card company to see if I can force a refund as this is unacceptable.
30 August 2025
Unprompted review
Reply from Dowinx
Dear Tony Nadboralski,
We sincerely apologize for the poor customer service experience you encountered.
At Dowinx, we place great importance on product quality and truly appreciate you bringing this issue to our attention. Your feedback has been shared with our internal team. We fully understand that timely and effective customer support is crucial, especially when processing a return. Your input is invaluable; we are already taking steps to optimize our customer service processes and improve response times.
We would very much like to review your situation and provide the necessary assistance. Please email support@dowinx.com with your order number (DLZ64316) and details regarding this Trustpilot review. A dedicated member of our customer service team will follow up on your request as soon as possible.
Thank you for your valuable feedback and for giving us the opportunity to improve.
Best regards,
The Dowinx Customer Service Team
Absolutely horrible service
Absolutely horrible service, i have ordered my chair about 3 weeks ago and i have received ZERO updates, also NO ANSWERING to my emails where i kindly ask for an update on the delivery. Until this day i have not received anything and i am going to call in for a refund if i don’t get an answer in the coming week.
12 September 2025
Unprompted review
Reply from Dowinx
Dear Radja Badri,
We sincerely apologize for the issues you encountered with your order.
It is disappointing when a shopping experience falls short of expectations. Whether the problem relates to shipping, delivery, or after-sales service, we want to ensure every customer receives the assistance they deserve.
We would like to help resolve this matter and review your order details. Please email us at support@dowinx.com and include a copy of this Trustpilot review. Our customer service team is ready to assist you and will do their utmost to provide a quick solution.
Thank you for bringing this to our attention, and for your valuable feedback and the opportunity to improve.
Best regards,
The Dowinx Customer Service Team
So disappointed with customer service
Like others in the recent reviews, I also have had trouble receiving an update or tracking number on my chair and feel like this may be a scam. I received an email that was sent to me and about 10 others about a shipping delay and asked if I wanted a refund or to wait and I responded that I would wait but I never received a confirmation back confirming they received my message or even a new tracking number! The chair should have arrived at their warehouse yesterday and still nothing. I’m so disappointed and may just have to dispute this with my card company if they don’t get back to me soon.
10 September 2025
Unprompted review
Reply from Dowinx
Dear Celesste,
We sincerely apologize for the issues you encountered with your order.
It is understandably disappointing when a shopping experience falls short of expectations. Whether the issue relates to shipping, delivery, or after-sales service, we want every customer to receive the assistance they deserve. We fully recognize the importance of timely and effective customer support.
We would like to help resolve this matter and review your order details. Please send an email to support@dowinx.com and include a copy of this Trustpilot review. Our customer service team is ready to assist you and will do their utmost to provide a quick solution.
Thank you for bringing this to our attention, and for your valuable feedback and the opportunity to improve.
Best regards,
The Dowinx Customer Service Team
I wish I had a chair to review
I wish I had a chair to review, actually taking forever to even get my chair, but I suggest ordering from Amazon or Wayfair because the actual website sucks. Also, they use FedEx, who won't transfer you to an actual human, instead uses AI and some robot phone software system that doesn't work and I will take you hours to figure out how to get to a human.
2 September 2025
Unprompted review
I ordered from the dowinx website
I ordered from the dowinx website, I have received no chair or tracking number and I ordered about 2 weeks ago, even though it says it’s in stock and should have shipped within 24-48 hours. I have emailed twice and nobody has responded to me about when the chair is expected to arrive or why there is a hold up. I am feeling like I was completely scammed. Hope I still receive the chair or a refund but at this point I have no idea. Buyer beware.
13 August 2025
Unprompted review
Reply from Dowinx
Dear Customer,
We sincerely apologize for the lack of updates and communication regarding your order — we completely understand your frustration and concern, especially when the item was shown as in stock. This is not the experience we want for our customers.
Has your order been resolved since your review? If not, we’d like to give this case our full attention to ensure you either receive your chair or a proper solution as soon as possible.
Please leave us your email address ,and we’ll prioritize your request.
Thank you for your patience and for bringing this to our attention.
— The Dowinx Team
DO NOT TRUST THIS COMPANY...
DO NOT TRUST THIS COMPANY...
Terrible customer services
They just stop answering emails
Twice, i tried to buy a chair (LS-6688) from their AliExpress online store.
Both times, the shipment never happened, no communication and the purchase ended up being canceled by the plataform itself because of "lack of stock" or "impossibiliy of garanteeing a timely shipment"
Definitely, some shady practices going on with this COMPANY....
DEFINITELY NOT TRUSTWORTHY!!!!
14 August 2025
Unprompted review
Reply from Dowinx
We are truly sorry to hear about your unpleasant experience and the frustration this has caused. Please accept our sincere apologies.
We understand your disappointment regarding the LS-6688 orders that were canceled on AliExpress due to stock and shipping issues. This is certainly not the level of service we aim to provide. The situation was related to inventory management on the AliExpress platform, and we take full responsibility for not communicating with you in a timely manner.
We want to assure you that Dowinx is a legitimate brand committed to quality products and customer satisfaction. We are already working on improving our inventory control and communication so that similar issues will not happen again.
If you are still interested in purchasing our products, we would be more than happy to assist you directly and ensure your order is processed smoothly. Please feel free to reach out to our official after-sales support at eu@dowinx.com
, and we will personally follow up to provide a satisfactory solution.
Thank you again for your feedback — it helps us improve. We sincerely hope to regain your trust.
Best regards,
Dowinx Customer Service
I ordered the chair 8/13
I ordered the chair 8/13. Received a email a week later stating they are out of stock and they will cancel or I can change the color. I have responded to change the color. The next day I get a email with the same response. They do not have a number to reach a live person and I dont know if I’m being scammed. I would have never ordered with this company if I knew this! Horrible customer service and I still don’t know if I’m receiving the chair I purchased.
21 August 2025
Unprompted review
Reply from Dowinx
Dear Customer,
We’re very sorry for the confusion and frustration you experienced with your order and our communication regarding stock availability. This is certainly not the level of clarity and service we aim to provide.
Could you kindly let us know if your order has since been resolved or if you’ve received the replacement color you requested? If not, we’d like to prioritize your case and make sure you receive a proper solution.
Please leave us your email address , so we can follow up promptly and assist you.
Thank you for your patience and for bringing this to our attention.
— The Dowinx Team
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