The package disappeared
The package disappeared. When I filed a claim, the package appeared (3 weeks later). They promised to deliver it, but it took another week.
26 January 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I didn’t want to leave a negative…
I didn’t want to leave a negative review, but this just doesn’t make any sense to me anymore… I was expecting a package on January 22. My husband called DPD in the morning and asked them to leave the package in a parcel locker, confirming all my details once again. In the end, the courier gave my package to some company at a completely different address. How is that even possible!? Then the courier went to retrieve the package to return it. I was told that the package would be delivered to the parcel locker the next day, January 23. And once again, nothing arrived. Naturally, I called and wrote to them again, and they assured me that it would definitely be placed in the parcel locker on January 24. It’s now almost 7 PM, and still nothing. To say I’m shocked by this service and furious would be an understatement. I understand mistakes can happen, but I’ve never encountered anything like this before…
22 January 2025
Unprompted review
I ordered a parcel for value of 930€ that was lost
I ordered from an online store a parcel for value of 930€.
First, all goods except for one item were lost (or stolen) and were never delivered to me by DPD
Then, the store sent me a replacement parcel. When DPD delivered them, the box was totally open and the receipt sheet by the merchant wasn’t in the box.
Is this the way you are supposed to treat your customers?
21 June 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.