DO NOT DEPOSIT These scam artists will let you deposit, win, and then when it comes to withdrawing, ask you for imaginary statements. E.g. Paysafecard statement that doesn't exist! They ask for a s... See more
Company replied
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See what reviewers are saying
Really bad, let me sign up and deposit got no deposit match or free spins and wayne from online chat said I had been blocked from recieving sign up bonus no idea why , none of the 6 emails I recieved... See more
Company replied
Unable to play, verification process requires passport or driving licence or photo ID. I don't have either. Don't sign up unless you have these as you wont be able to play / withdraw. Customer serv... See more
Company replied
I first came across this casino when the quarantine started. I thought that entertainment on the site would not bring profit, so I decided to make a minimum deposit - 200 or 300 pounds. I prefer to pl... See more
Company replied
Company details
Written by the company
We are happy to see you here at Dr.Bet UK online casino! Our gambling site was created for UK players by gambling industry professionals. Our main goal is to provide the most modern resources for every betting and casino player. Super talented Customer Service team will always keep you updated on all upcoming news and events. Here we can offer you the best service while you can relax and play your favorite games.
Contact info
22 Beckenham Grove, Flat 7, BR2 0XB, Bromley, United Kingdom
- support@dr.bet
- dr.bet
1.9
Poor
295 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely robbing.....
Absolutely robbing...... they take your money you win and then they block you without paying out please no one play on this website ive taken it further to the gambling commission that's how bad this site really is
23 November 2022
Unprompted review
Reply from Dr.Bet
Dear Hannah,
Thank you for taking the time to write this review.
Kindly note that we use a range of indicators to determine the risk exposure of each client and player protection means sometimes applying a handbrake or hard stop rather than letting any of our players experience unwanted consequences as a result of gambling.
Please accept our sincere apologies for all the inconvenience caused but due to an investigation held by our relevant department, it was decided to refuse services to your Member Account for preventing potential gambling harm as per our Terms and Conditions 10.4.4.
We have also checked that there was no active balance on your account.
We hope we managed to explain everything, but in case you want to discuss this issue further, you always can contact us via live chat or email support@dr.bet
Sincerely,
Dr.Bet team.
I paid attention to the interface
I paid attention to the interface, decided to try it, I didn’t regret it. Good selection of games, fast payouts and competent support team. So far, everything is ok.
19 November 2022
Unprompted review
Reply from Dr.Bet
Dear Angela,
Thank you for your great feedback! We love to hear that your experience with us has been a positive one!
We make efforts to improve our services so we can see more and more such reviews.
Sincerely,
Dr.Bet team.
Do not use this site it’s a scam!!!
Do not use this site. They blocked me from using my account and will not give me back my money. It’s been weeks now and they just make excuses every time. They have stolen £750 from me. I now have to contact a solicitor to get my money back. This site is a scam!!!
9 November 2022
Unprompted review
Reply from Dr.Bet
Dear Will,
Thank you for bringing it to our attention and allowing us to address it.
Please be assured that we are doing our best to check all the requests as fast as possible.
Sadly we are still missing the details from you to be able to process the payment. Please check your mailbox and kindly provide us with the requested information.
In case you have any additional questions regarding this or any other matter, you always can contact us via live chat or email support@dr.bet
Sincerely,
Dr.Bet team.
Joke of a site
Joke of a site, suspend accounts left right and centre. Win 10k+ in 24 hours and account is suspended. To then be suspended again within hours. Ridiculous. Join and play here if you want a suspension followed by a phone call from someone in a call centre that speaks English as a second language every day of the week.
19 November 2022
Unprompted review
Reply from Dr.Bet
Dear Client,
Thank you for leaving a review about our services. We strive to make every customer experience safe and enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.
Please note that your account was identified through our internal systems and an automatic player-protection account restriction has been applied to your account. Due to our internal procedures and policies around safer gambling, we are required to conduct various kinds of customer interactions. Those interactions are intended to understand the customers' behavior towards gambling better and make sure that their spendings are at the appropriate level.
If you have any queries or questions, you can always contact our support service via Live chat on the website or by email support@dr.bet
Sincerely,
Dr.Bet team
Dr Con
This company is embarrasing to themselves they should be ashamed
I opened up a account and managed to win £500 +thenext day my account was blocked ...
Have complained and they just ignored me
Next step gambling commision
Dont waste your money with these con artists
14 November 2022
Unprompted review
Reply from Dr.Bet
Dear Steve,
Thanks for taking the time to leave this review.
Let us inform you that your account has undergone security checks on our side and has been closed as per our T&C clause 17.16 according to the decision of the relevant team. Sadly this decision is final and cannot be reconsidered. We hope for your understanding of this situation.
As for your complaint, we have acknowledged it and you will get a response as soon as it is investigated by our complaints department. If you want to be aware of the complete procedure, you can check our T&C clause 22.
With best regards,
Dr. Bet team
This company deserves no stars but…
This company deserves no stars but wasn’t a option .
Most corrupt and useless.company I’ve had misfortune to use in over 30 years .
As I seasoned gambler and vip on many sites I’m bombarded with Offers on this occasion as usual Dr Bet send offers if you deposit we will give you certain bonus .
If you play regular your know it’s extremely difficult to turn the bonus into real money as the wagering requirements are basically miles high.
But I wrote this to highlight these disgusting cowboys DRBET
I turned a bonus after playing for over 90minutes on 9 pots of gold at maximum spin allowed when wagering £5 got extremely lucky hitting free spins bonus a couple of times and managed to get up to £1800 amazing yes I thought .
Got the message your now playing with real money so decided to withdraw £1003
Use rest to carry on and place football horse bets .
Well we’ll 5 days on no money and then get email stating a Ridiculous clause
That I abused cheated scammed the bonus and no pay out Fraud-lent activity etc.
First how hell can you possibly cheat as I be a millionaire and second they never said the EXACT reason why no pay out .
Thankfully IBAS have taken my case on after seeing what they are trying to do so to right a disgusting wrong.
To many times these sites scam us and many just say nothing but I am not and I will fight this all way.
It’s not about the money oh by way the £800 left they were happy to me to use and LOSE but the winnings suddenly they refused to pay.
Apologies for long email and I assure you of course all companies will have some angry customers etc bad reviews.
But I’m writing this as I’m a very laid back person who lets things wash over his head but as said 3 decades I’ve gambled and NEVER had such disgusting treatment and customer service that not even a 3rd world country would be as bad.
.There are many great sites out there and even some not so good but even they have pluses but my advice is steer miles away from DRBET as they will be fine with you whilst your depositing not winning but I pray none of you have to deal with the stress I have.
Am sorry for a huge story / rant but if it keeps one person from having such trouble with these then I’ll be happy
DRBET are a shambles
Haha love there response fact IBAS has taken this complaint on after I gave them all FACTS and fact you agin replied only stating a clause not showing CLEARLY what I am being accused of again shows how incompetent you as a company are and crooks.
Yet u still bombard me with offers comical
9 November 2022
Unprompted review
Reply from Dr.Bet
Dear Timothy,
Thank you for taking the time to write this review.
Please note our casino is licensed and regulated in Great Britain by the Gambling Commission. This license is the backbone of our operations and helps us as a company to maintain a safe and secure gambling environment. That is why we check all the cases thoroughly to find the best possible solution.
Please accept our sincere apologies for all the inconvenience caused. Sadly, due to an investigation held by our relevant department, it has been decided to refuse services to your Member Account.
According to our Terms and Conditions 17.16. Company has a zero-tolerance policy towards bonus abuse, fraud, taking unfair advantage of us and/or other suspicious activity, and we reserve the right to revert wagering requirements for delayed game rounds, block and remove bonuses, associated winnings and/or deposits from accounts that we suspect, at our sole discretion, are involved in such activities or behaviours.
You can check the mentioned terms by using this link https://dr.bet/terms.
As for the remaining balance on your account, it has been sent to your original payment method and should reach your account soon.
In case you have any additional questions regarding this or any other matter, you can contact us via live chat or email support@dr.bet
Sincerely,
Dr.Bet team
Good support patient and friendly…
Good support patient and friendly staff. Great slots with crazy bonuses.
Super quick withdrawal well done .
12 November 2022
Unprompted review
Reply from Dr.Bet
Dear Ivan,
Thank you for expressing your thoughts about our website. We do our best to improve our services from day to day.
We hope to see you again soon!
Sincerely,
Dr.Bet team
Dr Bet robbed me
Dr Bet robbed me, never pay me my withdrawals, this is SCAM COMPANY, robbed people!!!
12 November 2022
Unprompted review
Reply from Dr.Bet
Dear Piotr,
Thank you for taking the time to write this review.
Kindly note that we use a range of indicators to determine the risk exposure of each client and player protection means sometimes applying a handbrake or hard stop rather than letting any of our players experience unwanted consequences as a result of gambling.
For this reason, due to our Terms and Conditions 10.4.4, we decided to refuse services to your Member Account for preventing potential gambling harm.
Please accept our sincere apologies for all the inconvenience you have faced due to this matter.
As for the balance payout, it has been successfully processed from our side.
We hope we managed to explain everything, but in case you want to discuss this issue further, you always can contact us via live chat or email support@dr.bet
Sincerely,
Dr.Bet team.
Complete joke of a site
Complete joke of a site, open an account with all relevant documentation, make a deposit then not 10 hours later my account has been blocked, with no good reason, contact support who can't answer my questions or give me a contact number to speak to management, so basically took my money and closed my account maybe because I was winning £30 yes that's all, Beware people incase the same happens to you,as you can see from their reply, they say that they asked about my income, COMPLETE LIES, because if they did, my account would still be open,deposited £20 spun on 2 machines at 30p per spin balance went to £50 and they closed the account, using the I am at risk of harm excuse, Yeah you mugged me of £20,players beware of this site,
12 November 2022
Unprompted review
Reply from Dr.Bet
Dear Jamie,
Thank you for taking the time to write this review.
Please be aware that as per the decision of our department, your account has been closed according to our T&C clause 10.4.4 We may apply mandatory limits or refuse services to your Member Account at our sole discretion for preventing the potential gambling harm.
We are obliged to conduct some checks to identify customers who may be at risk of or experiencing harm associated with gambling. We use many factors to determine the risk exposure of each client. As a part of these checks, we ask our customers for information about their income, and based on this information, various measures may be applied to the accounts. If the account fails some checks, it may be closed to prevent possible gambling harm.
We hope for your understanding of this situation and if you have any queries or questions, you can always contact our support service via Live chat on the website or by email at support@dr.bet
Sincerely,
Dr.Bet team
Incredibly slow with everything.
Incredibly slow with everything.
Very complicated verification process and withdrawal said status processed but i never got my money back.
6 November 2022
Unprompted review
Reply from Dr.Bet
Hello Deviyani,
Thank you for taking the time to leave this review.
We are sorry that you have faced some difficulties in our casino. Please note that we are required to complete various kinds of verification checks according to our T&C clause 15.4. All the data you provide must be up to date on the date of funds withdrawal, so please assure that you always send only the updated documents to us. We kindly ask you to be aware of any change in the documents related to funds sources or in payment methods but especially in name and address to avoid any delays on the withdrawal date.
We are grateful for your cooperation and time spent completing the verification process.
As for your withdrawal request, our provider has replied that you should have received the payment and in the last communication with our support team, you mentioned that the issue is sorted out.
Please contact us again via live chat or email support@dr.bet if the issue is still actual.
Sincerely,
Dr.Bet team.
Reply from Dr.Bet
Dear Alex,
Thank you so much for your thoughtful and detailed review.
It is a pleasure to have such experienced and amazing customers like you.
We hope to see you again soon!
Sincerely,
Dr.Bet team.
Strong casino
Strong casino. Well done Dr. Bet. 5 Stars. Dear people, if you lose then please do not write bad reviews because you should know what you are getting into when gambling. I think Dr Bet is very well done ... great structure, nice games and the win rate the same as at other reputable online casinos. I would even recommend Dr as an insider tip because of the wonderfully listed self-control criteria, because you can use them to pay out winnings and not to gamble them away again. A casino very rarely offers something like this.
13 October 2022
Unprompted review
Reply from Dr.Bet
Dear Alice,
Thank you so much for your detailed feedback!
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again.
Sincerely,
Dr.Bet team.
Blocked after 3rd deposit
I signed up, verified all my details all OK set my deposit limit to £50, made two small deposits of £10 then made a third deposit of £30 and I was immediately blocked with them taking the £30. All I know is that its due to 10.4.4 in there t and C's for preventing gambling harm which would be all good if they didn't take the £30 there's no excuse for that and then you have to request for them to send you your own money back, no winnings your own money which I will have to wait and see. Here is a response
Yes, your case was transferred to the appropriate department. The account was blocked due to our T&C 10.4.4 - We may apply mandatory limits or refuse services to your Member Account at our sole discretion for preventing the potential gambling harm. The decision was made by the appropriate department, and it is final.
Which is all good but in no way take someone's money first and keep it, that's unacceptable.
1 November 2022
Unprompted review
Reply from Dr.Bet
Dear Luke,
Thank you for taking the time to write this review.
We, as a gambling operators, are obliged to conduct various checks to identify customers who may be at risk of or experiencing harms associated with gambling.
Unfortunately, based on the analysis of your account history, we decided to refuse services to your Member Account for preventing potential gambling harm.
Please accept our sincere apologies for all the inconvenience you have faced due to this matter.
As for the remaining balance on your account, it has been refunded to your original depositing method. The funds should reach your bank account soon.
We really appreciate your patience and understanding. In case you have any additional questions, you always can contact us via live chat or email support@dr.bet
Sincerely,
Dr.Bet team.
Played blackjack today and received a…
Played blackjack today and received a small win. My bank was not listed for TRUSTLY when I paid out. The support representative Emma then helped me via the chat, so that I received a real-time transfer with my payout amount.
14 October 2022
Unprompted review
Reply from Dr.Bet
Dear Nicole,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
We hope to see you again soon!
Sincerely,
Dr.Bet team.
my account is blocked from nearly 3…
my account is blocked from nearly 3 weeks i tried to contactvi didnt get any reply my username is Pankaj01
3 October 2022
Unprompted review
Reply from Dr.Bet
Dear Pankaj,
Thank you for taking the time to write this review.
Unfortunately, we couldn't detect your account using the provided phone number, username and email as it is not registered with our website.
Please recheck the data once again so we could properly check your case and help you with it.
Additionally, you are always welcome to discuss this issue further via our live chat or email support@dr.bet
Sincerely,
Dr.Bet team.
Can you believe the "good" reviews of this casino?
There are some pretty damning criticisms of Dr Bet on here, and also some glowing reviews, such as those sent on 24th September by "Mike", who I assume is based in the UK, and Hanna, who appears to hail from Spain. Both miraculously choose to use exactly the same words to praise Dr Bet and his wonderful site. This is indeed a wonder to behold. And there was me doubting Uri Geller for all these years...
Since writing this review yesterday, it seems the 2 reviews I was referring to above have now disappeared... I'm sure it's just a coincidence...
27 October 2022
Unprompted review
Reply from Dr.Bet
Dear Paul,
Thank you for taking the time to write this review.
Kindly note that it is up to our customers to leave their reviews and feedback about the service we provide.
We value all the recommendations made and do our best to improve the gaming experience on our website.
In case you have any additional questions, you can always contact us via live chat or email support@dr.bet
Sincerely,
Dr.Bet team.
Blocked account
Like casino is 5star rating but my bank card was expired and i put 1 deposit from my family member and they blocked me even i tell i can proof by hand write letter or any type document him let me do that deposit after that 2 of my friends get blocked because they are living in same adress with me thats actually crazy...
13 October 2022
Unprompted review
Reply from Dr.Bet
Dear Renaldas,
Thank you for taking the time to write this review.
We truly understand your feelings on this matter, but due to our Terms and Conditions 5.9. Regarding your deposits and withdrawals at DR.BET, you should only use bank cards and other payment methods that are valid and legally belong to you.
That was the reason for the account closure as it is not allowed to use a payment method that belongs to another person.
Also please be reminded that only one Member Account is allowed per User, IP address, computer device, family, residential address, telephone number, bank card, etc.).
The last deposit made on your account has been successfully refunded to the cardholder by the original depositing method.
Please do not hesitate to contact us via Live Chat or email support@dr.bet if you have any additional questions.
Sincerely,
Dr.Bet team.
Where’s my money??
Where’s my money??? 2 weeks with no reply. They have hold of my £500.
9 October 2022
Unprompted review
Reply from Dr.Bet
Dear Tom,
Thank you for taking the time to write this review!
As we have checked you were requested to upload documents to verify your account on 27.09 and you were informed by email about it on the same day. Please note that according to our T&C 12.11. You have 14 days to provide all the requested Due Diligence documents. If you do not or cannot provide us with the required documents, or we are otherwise unable to complete the Due Diligence procedure, we may close your Member Account.
When you contacted our customer support team on 11.09 you were informed that you have to upload documents, but you refused to do it and uploaded the documents only on 12.09. However, some documents provided by you were rejected as they did not meet the requirements, namely:
- Proof of address that you uploaded was issued more than 3 months ago;
- Screenshot from Apple pay account settings wasn't uploaded as Proof of the Apple Pay payment method.
Since you failed to complete the CDD within 14 days as stated in our terms and conditions, your account has been closed on October 12th in accordance with clause 13.11. If you do not or cannot provide us with the required documents, or we are otherwise unable to complete the CDD or EDD, we may close your Member Account. Kindly note that your withdrawal of 500 GBP was processed on 26.10 and you should receive it within 1-3 business days according to the processing time from the payment provider side.
If you have additional questions, please do not hesitate to contact us via Live Chat or email.
Best regards,
Dr.Bet Team
Fair play I'm new to this site and won…
Fair play I'm new to this site and won all rady wicked site and I got paid out wiv in 1 hour off wining
22 October 2022
Unprompted review
Reply from Dr.Bet
Dear Liam,
Thank you for taking the time to leave this review. It's great to hear that you enjoyed playing and hopefully continue to enjoy playing here at Dr.Bet.
We strive to provide our customers with the highest quality all the time.
Sincerely,
Dr.Bet team.
A very good casino
A very good casino
Good helpful staff who helped me with my verification
Quick payout as well although I was paid on Euros and got less than I thought but was stiill a good result Some of the reviews are bad don’t let that out you off would highly recommend this site!
21 October 2022
Unprompted review
Reply from Dr.Bet
Dear Daz,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
We hope to see you again soon!
Sincerely,
Dr.Bet team.
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