Seems to be virtually no support for customer that like to gamble at night, waiting over 2 hours a withdrawal, still not been paid, im sure it will be paid, but needs to be more support available for... See more
Company replied
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See what reviewers are saying
Refreshing to have a betting company who focuses on Customer service. Anthony in live chat always fast, reliable and understanding. He makes using this company worth its weight in gold.
Company replied
I had an issue where my free bet wasn't credited automatically after my qualifying bet settled. I contacted live chat support, and the issue was resolved within just a couple of minutes! Very friendly... See more
Company replied
Got a free bet excellent service i bet on a goal scorer first goal in play and he went straight of bet void Duncan kindly gave me money back as free bet
Company replied
Company details
Written by the company
DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.
Contact info
Alexandra Gate Business Centre Ltd, 2 Alexandra Gate, Ffordd Pengam, CF24 2SA, Cardiff, United Kingdom
- customerservice@dragonbet.co.uk
- dragonbet.co.uk
You should know
3.8
Great
586 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great site good slots
Great site good slots and best customer service from duncan and drew
7 June 2026
Unprompted review
Reply from DragonBet
Cheers Claire, thanks for using us and thanks for the kind words
Very quick response
I received very quick responses from Duncan, when using the live help chat feature
7 June 2026
Unprompted review
Reply from DragonBet
Thanks Mo, we're going to have to give Duncan a pay rise with all the praise he's been getting on here!
Thanks for using the site and best of luck
The best casino
7 June 2026
Unprompted review
Reply from DragonBet
Cheers Sarys, don't know if we're the best but we're certainly trying to be
There are lots of markets and also…
There are lots of markets and also quick payouts and the service team available on live chat are always helpful.
Lots of options in casino that I’ve had big wins on
Always seem fair on payout ratio
6 June 2026
Unprompted review
Reply from DragonBet
Thanks Chris, glad to hear we're hitting the mark and you've been paid quickly. We're all about fairness and genuinely pleased you've landed a few wins
Amazing casino I absolutely love it…
Amazing casino I absolutely love it good customer support with lots of choice to choose from
6 June 2026
Unprompted review
Reply from DragonBet
Hi Brittany,
Thank you very much for the fantastic review.
We’re delighted to hear that you’re enjoying the casino and the games available, and it’s great to know you’ve also had a positive experience with the customer support team.
Providing a friendly service alongside a strong selection of games is something we place a huge importance on, so feedback like this is greatly appreciated by the whole team.
Thanks again for your custom and support of DragonBet.
Live support chat agent Duncan Jones…
Live support chat agent Duncan Jones was vey helpful and resolved my issue very quickly
6 June 2026
Unprompted review
Reply from DragonBet
Thanks WB - we place a huge emphasis on customer service and we're really glad that Duncan is able to reflect that in his service
Great customer service
Great customer service, Duncan was very helpful and responded fast. Thanks
4 June 2026
Unprompted review
Reply from DragonBet
Thanks C A best of luck with the site and we'll make sure Duncan get a pat on the back
I highly recommend Dragon bet they are brilliant and Duncan on live chat is great his customer service skills are second to none
I highly recommend Dragon bet they are a five star betting company. Very easy to use site they offer good odds as fast withdrawals. Their customer service is quick and Duncan who I seem to get most times is very very professional he will help you in a timely manner and his manners are first class. I’ve been betting for over 25 years mostly with the so called big firms but I now bet with Dragon bet. I couldn’t recommend them anymore.
5 June 2026
Unprompted review
Reply from DragonBet
Hi Harry,
Thank you very much for such a lovely review and for your recommendation of DragonBet.
It’s really heartening to hear that you’ve chosen to place your trust in us over the larger firms. Feedback like that genuinely means a great deal to an independent, family-run bookmaker like ourselves.
We’re delighted that you’ve been enjoying the site, and it’s also wonderful to hear such high praise for Duncan. We’ll make sure your comments are passed on to him directly — he’ll be extremely pleased to read them.
Providing professional, personal and timely support is something we place huge importance on, so hearing that his customer service “is second to none” is greatly appreciated.
Thanks again for your custom, support and kind words. It really means a lot to the whole team at DragonBet.
Owain was an amazing customer support…
Owain was an amazing customer support employee to talk to. So efficient and a nice person to talk to with a great customer service attitude. Hopefully he gets recognition for this xx thanks Owain x
4 June 2026
Unprompted review
Reply from DragonBet
You're not the first person to tell us that, we'll pass on the praise. Thanks for the review and good luck with the site
Duncan was super helpful
Duncan was super helpful. Site is decent. Would recommend
4 June 2026
Unprompted review
Reply from DragonBet
Cheers John, we're really glad to hear that, Good luck and make sure to jump on the chat if you face any issues
Outstanding service
Duncan was very helpful in sorting my query, extremely professional and really friendly. Credit to the company to have employees like him. Thanks again Duncan 😁👍
1 June 2026
Unprompted review
Reply from DragonBet
He really is, we'll be sure to let him know about the positive feedback
Duncan was very helpful and friendly
1 June 2026
Unprompted review
Reply from DragonBet
Thanks Andy, good luck with the site
class customer service experience from…
class customer service experience from owain
1 June 2026
Unprompted review
Reply from DragonBet
Thanks JK we're really proud of our customer service team and the service they deliver. We'll pass on the message
Spoke to support on dragonbet about a…
Spoke to support on dragonbet about a couple of things. I spoke to 2 different staff. Duncan Jones and Owain and I must say what friendly people they are. Was very quick to respond ( talking seconds ) No waiting for help for ages and very informative on my query. They explained things super well and clearly and were very friendly also. 10/10 for customer support from me. Thank you to both. Keep up the good work!. 👍
30 May 2026
Unprompted review
Reply from DragonBet
Hi Adam,
Thank you very for taking the time to leave such a nice review.
We’re delighted to hear that both Duncan and Owain were able to assist you.
We know how important fast response times and approachable customer service are, so feedback like this is hugely appreciated by the whole team.
We’ll make sure your kind comments are passed on to both of them directly — they’ll be very pleased to read this.
Thanks again for your custom and support of DragonBet, and for the rating. It really does mean a great deal to us.
Drew is so helpful and very quick and…
Drew is so helpful and very quick and so id the rest of the team great customer service
30 May 2026
Unprompted review
Reply from DragonBet
Thanks Kara. much appreciated. We'll pass on your message to Drew
Had a problem with some bonus winnings
Had a problem with some bonus winnings. Owain was able to see the problem and resolve it with no issues.
29 May 2026
Unprompted review
Reply from DragonBet
Thanks Berch, good to hear all is now sorted and that Owain was able to help
Great experience
Great experience. Dione responded very timely and managed the problem to swift resolution
29 May 2026
Unprompted review
Reply from DragonBet
Thanks Richard, Dione is great and we'll let her know you gave her a mention
Reply from DragonBet
Cheers Shane, Owain is a star!
Top of the pops
Excellent website . Quick withdrawals and they do things right . Anthony in customer care was tops and had all the answers . Thanks again .
28 May 2026
Unprompted review
Reply from DragonBet
Thanks Bob, really appreciate the review and we'll be giving Anthony a pat on the back
Anthony was a great help and assisted…
Anthony was a great help and assisted me with all my queries very promptly
25 May 2026
Unprompted review
Reply from DragonBet
Cheers Ahmad, we'll let Anthony know he's doing a good job
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