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dragonflyshipping.com.au Reviews 

598
•
TrustScore 3 out of 5

3.2

Courier service
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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the prompt and efficient delivery service, noting quick arrivals and excellent communication with timely tracking updates. Packages are frequently reported to be in good condition, left in safe locations, and delivered by professional, friendly staff. Conversely, a small portion of people felt dissatisfied with customer service, describing it as unhelpful and unresponsive. Many also experienced issues with unreliable tracking, missed deliveries, or packages not arriving as expected, alongside concerns about parcels being mishandled or left in unsafe locations.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing significant dissatisfaction.... See more

Service

Reviewers mention ambiguous feedback about service, with many expressing significant dissatisfaction,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with some customers reporting rude and unhelpful... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction.... See more

Customer service

Consumers express significant dissatisfaction with customer service, often describing it as the "poorest... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It's hit or mostly miss with this company. Our clear delivery signs are usually ignored and packages left in view of anyone walking past. I wish Amazon could find alternate delivery methods, even if I... See more

Rated 5 out of 5 stars

I've noticed Amazon has been using this delivery team for a while now, and I have to say—they’ve been absolutely outstanding. Every single delivery to Katoomba has arrived on time, without a hitch. Th... See more

Rated 5 out of 5 stars

I’ve had a few parcels delivered by Dragonfly. The service is fast and my parcels have always been in top condition and not beaten or thrown about. I’ve even received Saturday deliveries. I can’t faul... See more

Rated 5 out of 5 stars

Another 10/10 experience with Dragonfly Courier. They are consistently efficient, and the delivery updates are excellent—detailed and spot on. My parcels always arrive in perfect condition and are lef... See more

Company details

  1. Courier service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics service
  5. Packaging company
  6. Delivery Company

Contact info

3.2

Average

TrustScore 3 out of 5

598 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.2

All reviews

(598)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Exceptional Service with Reliable On-Time Delivery

I've noticed Amazon has been using this delivery team for a while now, and I have to say—they’ve been absolutely outstanding. Every single delivery to Katoomba has arrived on time, without a hitch. That’s especially impressive given that Katoomba is a little off the beaten track. The drivers are always professional, efficient, and friendly. It’s clear they take pride in what they do, and it really shows. I genuinely appreciate the consistent service—reliable deliveries like this make a big difference!

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed customer

I’ve had a few parcels delivered by Dragonfly. The service is fast and my parcels have always been in top condition and not beaten or thrown about. I’ve even received Saturday deliveries. I can’t fault this company, only praise from me, and a high recommendation. Thanks for your exceptional service.👍🏼

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Great shipping service

I’ve received a handful of deliveries over the last 12 months from Amazon via DargonFly and they’ve always been great. They always follow any instructions that have been left for them, and deliveries have always been placed in a safe and secure location.

26 July 2025
Unprompted review
Rated 3 out of 5 stars

Mostly miss with occasional hit....

It's hit or mostly miss with this company. Our clear delivery signs are usually ignored and packages left in view of anyone walking past. I wish Amazon could find alternate delivery methods, even if I have to pay...

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Generally Reliable.

I've read some horror reviews. I've received numerous deliveries from Amazon by Dragonfly. On the whole my experience has been very positive. Good and accurate tracking...timely delivery...left in 'genuine' safe place. I've had several different drivers with that Company. I guess (like any Company) you will get some with a conscience and some that just couldn't care.

25 July 2025
Unprompted review
Rated 4 out of 5 stars

Very happy customer

My package was store or placed in a secure spot this morning mint condition and no troubles at all
I actually didn't hear him come but was very aware due to all the updated notifications.
Thank you so much appreciated it 😊

22 July 2025
Unprompted review

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