Dragonslair Reviews 619

TrustScore 4.5 out of 5

4.5

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4.5

Excellent

TrustScore 4.5 out of 5

619 reviews

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Rated 5 out of 5 stars

Broken figure

One of the figures in a boardgame, was broken at the stand.

#EDIT:
You offered two solutions:
1. You could teach me how to glue the figurine together.
2. I should request a replacement figurine, from the supplier.

I went with option 2. After 5 days, they responded, and shipped a new figure, free of charge. Quality Service by Fantasy Flight Games. And exceptional costumer service by Dragonslair.

2 September 2016
Unprompted review
Dragonslair logo

Reply from Dragonslair

Thank you for the great review; we're happy to help.

We will happily service you again, anytime.

Regards,
Martin Knudsen

Rated 5 out of 5 stars

Fast delivery :)

I wish you have the Citedal shade in 12ml with more color, but I am still a very happy customer :)

10 March 2016
Unprompted review
Rated 4 out of 5 stars

Delivery when promised, well packed and documented

My purchase arrived with ample bubble wrap and in good condition on the day it was promised. Product description was spot on and a detailed receipt was included. Easy and trouble free shopping experience.

30 August 2015
Unprompted review
Dragonslair logo

Reply from Dragonslair

Hello,

Thank you for taking the time to review us. Your review is:

"4 stars: Great – decent treatment and very little friction."

If you can take a few minutes, I would like to know what to improve.

Thanks again!

Regards, Martin

Rated 5 out of 5 stars

Rapid Delivery and Excellent Customer Service

I ordered some Netrunner cards from Dragons Lair, sadly they were out of stock of one particular item. The next day, I recieved a personal email from them and was allowed to trade one of my items for another, upon which they promptly shipped the package. It arrived the day after that. Very happy!

23 March 2015
Unprompted review
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