First time ive ever used this company...absolute breath of fresh air! Good product, informative contact email and pipes were 2 days early, neatly delivered. Excellent people. Thank you. Steve, The Old... See more
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See what reviewers are saying
This company is amazing. I needed cast iron fittings for a stack pipe and most companies I called did not respond. Denise not only responded in a super fast time she was courteous friendl... See more
Ordered the Cast Iron Effect Soil & all Fittings, Ordering was easy, arrived the following day, even more impressed during everything on virtual shut down. Order was 100 per cent correct. Plumb... See more
One of the real tests of a good company is how they sort things out when things go wrong. The carrier ( not employed by Drainage Online) made a complete mess of our delivery so we were left with only... See more
Company details
Information provided by various external sources
We carry an exhaustive range of products from major manufactures, in addition to value products for price-critical projects. Our large stock levels and group buying power mean that we can supply products quickly and reliably, at prices our competitors find hard to beat. By maintaining close relationships with Marley, Lindab and Brett Martin, we ensure our staff have excellent product knowledge and are at hand to provide help and guidance on any drainage and guttering project, where required. Customers that choose to shop with us include local builders, DIY enthusiasts, civil engineers and multinational construction companies.
Contact info
United Kingdom
- 0330 123 1884
- drainageonline.co.uk
4.8
Excellent
166 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Great service
Very happy with the service I received from drainage online. I have spoken to andy numerous time and quotes have been received quickly! Communication was great all the way through and was very happy to answer any questions I had and gave advice where needed!
25 May 2022
Unprompted review
Excellent company that I will shop with again.
Drainage online is a company with good old fashioned customer service skills.
Since Covid started I have noticed that the majority of companies have got greedy with their prices and worse at customer service, the same can’t be said for Denise and her team at Drainage online.
I will be recommending this company to anyone that will listen to me.
25 May 2022
Unprompted review
Avoid this company at all costs
If you would like a professional company to deal with, then this is one to definitely avoid.
Absolutely disgusting customer services. No ideas where missing products are or when they are going to be delivered.
Spoke to a number of managers within drainage online and Gap, both of which are rude and have no intention of dealing with issues apart from saying we'll offer a refund.
Is this how business is meant to be done.
What an absolute joke of a company.
25 May 2022
Unprompted review
Reply from Drainage Online
Dear Ash,
We are disappointed you felt the need to leave a review based on the offer of our support to rectify the issue . As discussed, we have apologised for the item being out of stock with our supplier, but currently the building trade is struggling to keep up with demand, so unfortunately there are occasions we may fall short of expectations due to the supply chain. Our solutions offered involved a full refund, or completion of the order once the parts are back in stock at the supplier. As with all stockists and online retailers in the building trade, its highly recommended that no jobs are booked in until the goods arrive to avoid the issues you have experienced.
The Drainage Online Team.
Excellent service first class ordered…
Excellent service first class ordered delivered in less than 24hrs as told by andy
14 October 2021
Unprompted review
Order short, replacements wrong....
I ordered guttering from Drainage Online for a job on my parent's bungalow. When the order arrived, 2 4mtr pieces were missing along with a bracket, and a righthand end cap.
I eventually got the rest of the order this week only to find that the end cap was another lefthand, and later realised that one of the unions were for a different guttering altogether.
I rang customer service and they organised a next day courier. I recieved the correct items today, Happy days
21 September 2021
Unprompted review
Reply from Drainage Online
Hi Steve, so sorry to hear about this. This has been passed onto a member of the team who will get this resolved for you.
Thanks,
Drainage Online
Prompt service
Hunter recency gutterbrackets arrived promptly. An efficient phone order.
24 August 2021
Unprompted review
Friendly and Helpful
Friendly and Helpful
Andy was very friendly and helpful, making sure the order I was trying to place went through successfully. Quick with feedback and updates, didn't have to chase for information.
Very happy
4 August 2021
Unprompted review
Drainage Online Excellent Company
I ordered my first delivery from Drainage Online Thursday 15th July the ordering process was very easy online. I also phoned to ask a few questions and spoke to a nice lady who was very knowledgeable and professional. On the day of delivery 1 item was missing (no fault of Drainage online) I phoned to inform them and spoke to Andy Wake who was also very polite and professional and apologised to me and said he would sort everything out immediately. I received the rest of the goods within 24 hours. First-class service from beginning to the end and I will defiantly be using this company in the future.
Ben Troke
23 July 2021
Unprompted review
Rainwater Diverter 68cm
I was searching the market for a specific fitting that one would have thought easy to find. Andy was most helpful to search and locate the part we really needed. The pain of a long search had a solution at last! Great service!
22 July 2021
Unprompted review
When items turned up they were short of…
When items turned up they were short of an access panel section of 110mm soil vent pipe.
When I called to ask where it is I'm told is special order and wont be with me for nearly 3 weeks!!
I've then requested a vat invoice 3 times and still yet to receive this???
Lack of communication or customer service!!
5 July 2021
Unprompted review
Reply from Drainage Online
Hi Nick, Sorry there is an unexpected extended lead time with your order, and a delay on you receiving your invoice - I have asked a member of the team to sort this for you.
Thanks,
Drainage Online
DONT BUY !!!!!!!!!!!!
Order arrived damaged, late and not complete. Tried to phone them 0300 123 1884 for 3 days never answer the phone, sent several emails, never replied. Had to contact my bank to recover the money!!!!!!
Don't buy from them!!!!!
27 May 2021
Unprompted review
First time I used them they made a cock…
First time I used them they made a cock up and delivered someone else's order to me, when I phoned they knew straight away there was a problem and were on it promptly and efficiently, the young lady knew what she was doing, unlike some companies I have dealt with, hence my second order this week.
18 May 2021
Unprompted review
Reply from Drainage Online
Hi Alan,
Apologies for the original mix-up with your order! Thank you for giving us a second chance!
Thanks,
The Drainage Online team.
Really helped me
Really helped me, as I am total novice. Patient and thorough, would defo recommend
20 April 2021
Unprompted review
Reply from Drainage Online
Thanks so much for leaving us a review KS!
Fantastic service, highly recommend
Fantastic service, very helpful and friendly. Great quality products. Delivery arrived on time as specified. Highly recommend. Personal thank you to Andy.
30 March 2021
Unprompted review
Reply from Drainage Online
Hi Claire,
Thanks for leaving us such a fantastic review!
The Drainage Online team
Brilliant service from Andy
Brilliant service from Andy, talked through my options and gave sound advice. Can't wait for the product to be delivered
25 March 2021
Unprompted review
Reply from Drainage Online
Hi Kathy,
Thanks for taking the time to leave us such a great review!
The Drainage Online team
Andy was very knowledgeable
Andy was very knowledgeable, helpful and personable
19 March 2021
Unprompted review
Reply from Drainage Online
Thanks for leaving us and Andy such a great review!
Great service
Great service. The person who I spoke to on the phone was very helpful and the products that I ordered on line arrived the following day.
27 February 2021
Unprompted review
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