Well after phoning DrainDoctor this morning they arranged a lovely friendly chap named Paul who came and sorted out our problem and was very good at his job we are extremely grateful with the way he r... See more
Company replied
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Spot on. Emailed early morning and within 30 mins received a call from the office to say whilst they couldn't get anyone out the same day, it would be 9am the following morning. Fine with that. 2pm th... See more
Company replied
From start to finish Wayne my drain expert was brilliant. Arrived on time and got straight to the problem. He was very informative and explained everting about the process. He defiantly went the extr... See more
Company replied
Great office staff. Friendly, knowledgeable and helpful. Operative who came out was brilliant. Completed his work and advised us of next step with our water company. Brilliant service. Would use agai... See more
Company replied
Company details
Written by the company
UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.
Contact info
66 Belmont Street, DE11 8JU, Swadlincote, Derbyshire, United Kingdom
- 01332 425103
4.9
Excellent
265 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Well after phoning DrainDoctor this…
Well after phoning DrainDoctor this morning they arranged a lovely friendly chap named Paul who came and sorted out our problem and was very good at his job we are extremely grateful with the way he respected our age and delighted with the outcome.would not hesitate in recommending this company. 👍😁 Mr j madden
22 June 2026
Unprompted review
Reply from Drain Doctor - Derby
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Drainage problem sorted efficiently but not happy about cost
The operator was courteous and completed the drainage problem very efficiently but thought the charge of £171 was very excessive for less than an hour’s attendance
22 June 2026
Unprompted review
Reply from Drain Doctor - Derby
Hello Peter,
Thank you for sharing your feedback, we are sorry to hear you weren't completely satisfied with the cost.
Before we carry out any work, we evaluate the problem and provide a quote. Once you are happy with the quote, we then start the job.
If this process was not followed, please email your postcode to UK.Feedback@nbly.com and I will investigate this further for you.
Thanks,
Calum
Fantastic, thank you
Spot on. Emailed early morning and within 30 mins received a call from the office to say whilst they couldn't get anyone out the same day, it would be 9am the following morning. Fine with that. 2pm that day received a call from Wayne to say he was 30 mins away. Great bloke, helpful and gave some good advice. Happy customer and would highly recommend 👌
17 June 2026
Unprompted review
Reply from Drain Doctor - Derby
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Top job
Top job! On time, cleared the blockage.clear pricing through conversation.will use again.thank you to Wayne and Carla in the office
16 June 2026
Unprompted review
Reply from Drain Doctor - Derby
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Drain Doctor did exactly what they…
Drain Doctor did exactly what they promised to do and left the site spick and span.
Top service.
15 June 2026
Unprompted review
Reply from Drain Doctor - Derby
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Drain Survey.From start to finish Wayne my drain…
From start to finish Wayne my drain expert was brilliant. Arrived on time and got straight to the problem. He was very informative and explained everting about the process. He defiantly went the extra mile to make sure the job was done well.
6 out of 5
12 June 2026
Unprompted review
Reply from Drain Doctor - Derby
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Reply from Drain Doctor - Derby
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Efficient service
Quick, efficient service and Paul the engineer was helpful and polite
9 June 2026
Unprompted review
Reply from Drain Doctor - Derby
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Drain Doctor-Drainage engineer
Drainage engineer visited property and was very knowledgeable, pleasant and helpful. The issue was corrected appropriately and the cost was fair.
10 June 2026
Unprompted review
Reply from Drain Doctor - Derby
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Absolutely great
Absolutely great. Jorden unblocked my toilet in under 30 minutes. He was pleasant and very friendly and polite. An absolute credit to THE DRAIN DOCTOR.
I wil recommend Jorden and THE DRAIN DOCTOR TO EVERYONE.
EXCELLENT,
9 June 2026
Unprompted review
Reply from Drain Doctor - Derby
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
I couldn’t believe how serious the…
I couldn’t believe how serious the problem with my kitchen and how quick they sort it out for me. Called them in the morning and problem fixed before 12 on the same day. Paul was very professional and polite. Now my kitchen drainage is like new and no doubt, I will strongly recommend them to my friends.
2 June 2026
Unprompted review
Reply from Drain Doctor - Derby
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Great service
Paul was punctual, careful not to damage patio, thorough to diagnose issue and quick to resolve. Highly recommend.
3 June 2026
Unprompted review
Reply from Drain Doctor - Derby
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Very professional and quick
Very professional, No long waiting list, they are fast and no fuss. Easy booking. Highly recommended!
1 June 2026
Unprompted review
Reply from Drain Doctor - Derby
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Great service
Great service, really open and honest about the work they are completing. Gave really great advice. Both of the team members that attended were attentive and friendly. Thanks for the help.
30 May 2026
Unprompted review
Reply from Drain Doctor - Derby
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Very good service.
28 May 2026
Unprompted review
Reply from Drain Doctor - Derby
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Fantastic Service
Paul was absolutely fantastic. He resolved our blocked drain issue quickly and professionally, keeping us informed throughout the process. His expertise and friendly approach made a stressful situation much easier to deal with. I’m extremely grateful for his excellent service and would highly recommend him to anyone needing help.
28 May 2026
Unprompted review
Reply from Drain Doctor - Derby
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
10/10 helped out a lot with advice on…
10/10 helped out a lot with advice on other things maybe didn’t need to
5 May 2026
Unprompted review
Reply from Drain Doctor - Derby
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Reply from Drain Doctor - Derby
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Really easy to make the appointment
Really easy to make the appointment, followed up by a call from the office giving me a clear time frame.
Really friendly guy who carried out the inspection.
Would definitely use again .
1 May 2026
Unprompted review
Reply from Drain Doctor - Derby
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Reply from Drain Doctor - Derby
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
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