Highly recommend the Drain Doctor team. Carl came out to assist with a drain issue we've had for a long time. He was extremely thorough, made sure to explain everything and showed me the issue with th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Plumber used special tool to unblock the main drain into bathroom which was full of scale, (very old drain). Such a pleasant and helpful man who did a great job and allowed us to use bathroom again. K... See more
Company replied
Simon and Jamie arrived on time and did an excellent job fixing a difficult drain issue which involved removing roots and limescale as well as applying internal patches. Well pleased.
We had an issue with bath water not draining away which no shop bought chemicals could resolve. When Carl from Drain Doctor arrived, he quickly diagnosed a much larger limescale buildup problem using... See more
Company replied
Company details
- Drainage Service
- also in
- Plumber
Written by the company
UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.
Contact info
Suite 7, 37 Bury Mead Road, SG5 1RT, Hitchin, England, United Kingdom
- 01582 787351
Book an engineer in 2 minutes
4.3
Excellent
7 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simon and Jamie did an excellent job
Simon and Jamie arrived on time and did an excellent job fixing a difficult drain issue which involved removing roots and limescale as well as applying internal patches.
Well pleased.
21 October 2026
Unprompted review
Highly recommend the Drain Doctor team
Highly recommend the Drain Doctor team. Carl came out to assist with a drain issue we've had for a long time. He was extremely thorough, made sure to explain everything and showed me the issue with the cameras so I could see for myself. Really appreciated his level of detail. Thanks so much for a great service
6 October 2026
Unprompted review
Reply from Drain Doctor - Luton
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Complicated drain unblocking
Plumber used special tool to unblock the main drain into bathroom which was full of scale, (very old drain). Such a pleasant and helpful man who did a great job and allowed us to use bathroom again. Kept us informed of the price and even though the job was complicated, he continued til completion showing me camera footage of the work.
11 September 2026
Unprompted review
Reply from Drain Doctor - Luton
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Leaking down pipe
Simon arrived on time, assessed problem and resolved issue same day.work completed and site left clean and tidy.
20 August 2026
Unprompted review
Reply from Drain Doctor - Luton
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Very professional
Very professional, reliable and fixed the issues quickly, definitely recommend this company. Thank you
21 August 2026
Unprompted review
Reply from Drain Doctor - Luton
Thank you for leaving us a review!
It's great to hear that you're pleased with the service you received. 😊
Kind regards,
Calum
Bathwater not draining away
We had an issue with bath water not draining away which no shop bought chemicals could resolve. When Carl from Drain Doctor arrived, he quickly diagnosed a much larger limescale buildup problem using a camera survey. He spent several hours descaling the entire pipework and kept us informed throughout the process. He cleaned up after himself and the price was reasonable considering the amount of work he had to undertake.
I would thoroughly recommend Drain Doctor based on this experience.
1 October 2025
Unprompted review
Reply from Drain Doctor - Luton
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Reply from Drain Doctor - Luton
Thank you for taking the time to leave us a review.
We really appreciate your feedback.
Regards
Emma
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.