Drain Doctor - Oxford Reviews 227

TrustScore 5 out of 5

4.9

Shacks Barn Farm, Unit 10b, NN12 8TB Silverstone, Northamptonshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

They were more than prompt, for an appointment made early afternoon. They turned up at 5 PM, rather than the 6pm to 7 PM window. Very helpful, so excellent service for a slightly difficult job. I w... See more

Company replied

Rated 5 out of 5 stars

Very polite friendly personable operative, efficient and helpful, very carefully checked all possible problem areas. Communication from the company very good – from the very quick first response to my... See more

Company replied

Rated 5 out of 5 stars

Sam from The Drain Doctor is absolutely brilliant. He’s friendly, funny, and instantly puts you at ease, which makes a stressful situation so much easier to deal with. He’s completely honest, clea... See more

Company replied

Rated 4 out of 5 stars

The work was done efficiently and with clarity of information. The one slight criticism was that a message was sent at 21:00 last night saying our date needed to be rearranged. I had taken a day off w... See more

Company replied


Company details

  1. Drainage Service
  2. Plumber

Written by the company

UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.


Contact info

  • Shacks Barn Farm, Unit 10b, NN12 8TB, Silverstone, Northamptonshire, United Kingdom

  • 01865 224 818

4.9

Excellent

TrustScore 5 out of 5

227 reviews

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1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Super helpful

Super helpful, knew what the issue was straight away. Seemed nice and friendly and got the job done while I could carry on with work.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

They were more than prompt


They were more than prompt, for an appointment made early afternoon. They turned up at 5 PM, rather than the 6pm to 7 PM window. Very helpful, so excellent service for a slightly difficult job. I would recommend them totally.

7 April 2026
Unprompted review
Drain Doctor - Oxford logo

Reply from Drain Doctor - Oxford

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Thank you

Thank you. Excellent service. Luke was very efficient and thorough. Explained and Sorted the problem quickly and with good humour.

2 April 2026
Unprompted review
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Reply from Drain Doctor - Oxford

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Very polite friendly professional & prompt service. Excellent.

Very polite friendly personable operative, efficient and helpful, very carefully checked all possible problem areas. Communication from the company very good – from the very quick first response to my request, and then about scheduling the visit etc., and updating me about arrival time etc. Operative left everything very tidy. Not over-priced – very fair. A very positive experience :) Thank you!

1 April 2026
Unprompted review
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Reply from Drain Doctor - Oxford

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Drain Doctor Oxford has the 'Wow' factor!

Within 24 hours of contacting Drain Doctor Oxford, Bradley arrived to survey my leaky drains, take amazing photographs and patiently explain how to resolve the problems. A report and quotation arrived within an hour. If only all problems were met with the same amazing friendly and knowledgeable service I received from Drain Doctor! Thank you!

12 March 2026
Unprompted review
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Reply from Drain Doctor - Oxford

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

I've used Drain Doctor many times and…

I've used Drain Doctor many times and they are always
quick to book a visit. Their engineers are always friendly and helpful and determined to get the job done efficiently.
Very glad that such a valuable service is available!

12 March 2026
Unprompted review
Drain Doctor - Oxford logo

Reply from Drain Doctor - Oxford

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 4 out of 5 stars

Engineer was fine and he knew what he…

Engineer was fine and he knew what he was doing but it is expensive 200 + for kitchen cleaning is little higher than expected. Please get a quote before opting

26 February 2026
Unprompted review
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Reply from Drain Doctor - Oxford

Hello Senthil,

Thank you for sharing your feedback, we are sorry to hear you weren't completely satisfied with the cost.

Before we carry out any work, we evaluate the problem and provide a quote. Once you are happy with the quote, we then start the job.

If this process was not followed, please email your postcode to UK.Feedback@nbly.com and I will investigate this further for you.

Thanks,

Calum

Rated 5 out of 5 stars

Excellent service

James arrived on time and quickly assessed and fixed my issue. An old drain had become an entryway for rats. James patiently explained the work required and also answered all my questions. Drain Doctor was prompt to answer my inquiry and was also the only company willing to give me an estimate (range) before coming which I appreciated. Excellent service.

21 February 2026
Unprompted review
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Reply from Drain Doctor - Oxford

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Arrived early and went straight to work…

Arrived early and went straight to work checking everything. Gave very useful advice and showed how they could give further help in future. Video of work provided on email.

18 February 2026
Unprompted review
Drain Doctor - Oxford logo

Reply from Drain Doctor - Oxford

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Efficient, Friendly, Trustworthy

Sam from The Drain Doctor is absolutely brilliant. He’s friendly, funny, and instantly puts you at ease, which makes a stressful situation so much easier to deal with. He’s completely honest, clearly explains what needs doing, and gets the job done quickly and efficiently without any fuss.

He works cleanly, respects your space, and you can tell he genuinely cares about doing a proper job rather than rushing or cutting corners. Most importantly, he’s consistent every visit has been the same high standard of service.

Reliable, trustworthy, and great at what he does. I wouldn’t hesitate to recommend Sam to anyone.

4 February 2026
Unprompted review
Drain Doctor - Oxford logo

Reply from Drain Doctor - Oxford

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Drain work

Excellent - well priced - efficient - pleasant -reliable

3 February 2026
Unprompted review
Drain Doctor - Oxford logo

Reply from Drain Doctor - Oxford

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Exceptional service

Exceptional service. Polite, efficient and knowledgable. Recommended!

17 January 2026
Unprompted review
Drain Doctor - Oxford logo

Reply from Drain Doctor - Oxford

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Your 1st visit to us was very…

Your 1st visit to us was very professional and we were very pleased with the service and a good cleanup after the work. The second visit was more demanding but your engineer was the same as the first very competent and also very professional. I'm a very happy customer. Keep it up Drain doctor 😀
From a private school in Bucks.

22 January 2026
Unprompted review
Drain Doctor - Oxford logo

Reply from Drain Doctor - Oxford

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

From my first call to the fix all went…

From my first call to the fix all went like clockwork. Special mention for the engineer who was on it and clearly knew exactly what he was doing

22 January 2026
Unprompted review
Drain Doctor - Oxford logo

Reply from Drain Doctor - Oxford

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Excellent!

very efficient. On time, tidy, James very professional

5 January 2026
Unprompted review
Drain Doctor - Oxford logo

Reply from Drain Doctor - Oxford

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Prompt service

Our drain blocked and was backing up to the manhole and over flowing ( on a Sunday ) Jon and his team were so helpful and accommodating , within 1hour an engineer had turned up to deal with the issue. Very efficient and prompt service. Thanks guys !

4 January 2026
Unprompted review
Drain Doctor - Oxford logo

Reply from Drain Doctor - Oxford

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Huge thanks to Drain Doctor Oxford

Huge thanks to Drain Doctor for rescuing me from what became a two‑visit plumbing mission. A simple blocked toilet turned out to be anything but simple, and they ended up having to remove the toilet and sort out the pipework behind, which was a hangover from the builders work almost 20 years ago. Even with all the unexpected issues, they stayed friendly, hardworking, and completely focused on fixing the problem properly. I really appreciated their honesty and dedication. Couldn’t have asked for better service. Thanks once again to James and Brad!

2 January 2026
Unprompted review
Drain Doctor - Oxford logo

Reply from Drain Doctor - Oxford

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

New Years Day

New Years Day, James arrived, on time, and overcame numerous obstacles regarding incredibly challenging access, worked relentlessly and cleared the blockage. Polite with an amazing disposition. James is a credit to this organisation, an asset. Excellent service, absolutely brilliant. Thank you very much James. Outstanding.

1 January 2026
Unprompted review
Drain Doctor - Oxford logo

Reply from Drain Doctor - Oxford

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Prompt and efficient - great


we were moving out of our property and found a blocked drain the day before vacating.
found Drain Doctor who came in 2 days, did the job so all fine for our buyers. Very impressed.

21 December 2025
Unprompted review
Drain Doctor - Oxford logo

Reply from Drain Doctor - Oxford

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Amazing job done

Amazing job done! Great customer service. No fuss booking, constant updates. Friendly expertise. Thank goodness for Drain Doctor Oxford!

13 December 2025
Unprompted review
Drain Doctor - Oxford logo

Reply from Drain Doctor - Oxford

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

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